D e e pak Khat ri

E-mail: acdfyc@r.postjobfree.com Mob: +91-845*******/ +91-931******* DoB

Career Objective

Striving to achieve professional growth and simultaneously add value to the people I work with.

Career Synopsis

• Confident young professional with an experience of 5 years in Sales & Insurance

• Well versed in Manpower Management & Marketing Plans

• An observant & adaptable individual

Professional Learning

Food & Beverage Management

Organization of F&B Operations Bar & Beverage Management Restaurant Operations

Customer Relationship Management

Help Desk Management Guest Relationship Management Corporate Communication

Ambience Management

Housekeeping Operations Housekeeping Services Aesthetic Management

Front Office Management

Front Office Operations Guest Service Management Destination Management

Work / Internship Experience

Company Name Nirmal Bang Securities Pvt. Ltd., Sonipat (Haryana)

Designation (Dept.) Branch Head

Duration From: March 2010 To: June 2013

•

Key Responsibility Areas Manage the equity revenue at the branch

• Set a process of overall equity operations in the branch via RMS, Account opening process,

• Setting equity team and assigning the individual targets

• Assessing individual performance

• Assessing events on a timely basis

• Assessing sales and promotional activities on a daily basis

Company Name Kotak Mahindra Old Mutual Life Insurance Ltd., New Delhi (India)

Designation (Dept.) Deputy Manager

Duration From: June 2008 To: February 2009

• Mentor, coach & trainer for a team of 23 members

Key Responsibility Areas

• Guiding the team to accomplish monthly targets

• Development of professional standards

• Training teams on product and sales processes

• Monitor and review the sales efforts of the team

• Counselling and motivating the team

• Implementation of Strategies designed by the management team

• Enhancing and maintaining the quality standards of business

Company Name Reliance Life Insurance Co. Ltd., New Delhi (India)

Designation (Dept.) Sales Manager

Duration From: May 2007 To: June 2008

Key Responsibility Areas

• Recruitment of financial consultants (Insurance Agents)

• Motivating and training advisors to provide better understanding of the market & products

• Monitor and review agent performance to help them achieve maximum business

• Set targets for agents/ advisors

• Review their performance

Company Name ING Life Insurance Ltd., New Delhi (India)

Designation (Dept.) Insurance Advisor

Duration From: November 2005 To: May 2007

• Motivate clients to gain business

Key Responsibility Areas

• Achieve the set target

• Follow up with the clients to ensure customer satisfaction

Professional Certifications / Training / Workshop / Industry Exposure

Professional Certification:

• Certified in LEAD (Leadership Education & Abilities Development) Program

• Certified in Six Sigma

• Certified in Disaster Management by Safety Circle, USA

• Certified in Fire Prevention & Fire Fighting

• Certified in Personal Safety & Social Responsibility

• Certified in Elementary First AID

• Certified in Personal Survival Techniques

Workshop:

• ‘Overview of Hotel Management Information System’ by Mr. Tarun Dua, Associate Director HRD & Training- Country Inn & Suites by Ca

• ‘Economic sized hotels taking the centre stage today’ by Mr. Shashank Pundir, Operation Leader- Yum Restaurants (India) Pvt. Ltd.

• ‘International Hospitality Jobs & Global Hotel Industry and Challenges Faced’ by ‘Ms. Jayeeta Chakraborty’, Director Training- Ten Hote

• ‘Industry Orientation & Corporate Expectations’ by Mr. Saurabh Kaushik, General Manager Human Resource - Kingdom of Dreams

Industry Exposure:

• Visited “Radisson Blu & Suites, Gurgaon” to understand their operations and functioning in different departments

• Visited “Hotel Optus Sarovar Premiere, Gurgaon” to understand functioning of front- end department

• Orientation to “Hotel Westin, Gurgaon” to understand the functioning of the luxury five star hotel

Achievement

• Awarded Bronze Club Membership by MD & CEO of ING Life Insurance Ltd., Connaught Place

• Awarded Honours Club by Sr. Vice President of Kotak Life Insurance

• Selected to assist the Logistics team at RICE Future Forum, 2013 an international conference at ‘The Leela, Gurgaon’

Education

Pursuing MBA in International Hotel Management

2013 - 2014

Indian Institute of Learning and Advanced Development (INLEAD), Gurgaon

M.A in Mass Communication

2002 - 2004

Kurukshetra University

Bachelor of Arts

1999 - 2002

Open School of Learning, University of Delhi

Academic Project / Dissertation

Dissertation on:

• Comparative study of Femina and Cosmopolitan magazines and their reader’s perspective

Presentation on:

• Performance Measurement Report of a hypothetical company

• Retention Plan developed by HR to curb attrition in organization

Personal Strength

• Self-Motivated

• Persuasive

• Observant

Personal Information

Marital Status

Nationality

Language Proficiency

Computer Skills

Personal Interests/ Hobbies

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