Charlotte B. Maloney

**** ***** ***** ****, ***. H

Fairfax, VA 22033

703-***-**** . acdfw0@r.postjobfree.com

CLEARANCE

Top Secret

EXPERIENCE

Northrop Grumman, Fairfax, VA, October 2013 to present

. Systems Administrator, Department of Homeland Security (DHS), Management

Directorate, Office of the Chief Information Officer, Information

Technology Services Office, Headquarters Services Division, Continuity

Communications.

o Administrator for the DHS Communicator! NXT Emergency Notification

System. Maintain contact profiles to include component rosters,

Emergency Response Group rosters, Senior Leadership rosters, and

vendor rosters. Edit messages and activate scenarios as requested.

Compile weekly report of system testing results by component and

disseminate to department component continuity of operations points-

of-contact.

o Provide technical and customer service support by processing change

request tickets in the Remedy Basic Change Management system to

assist DHS component continuity personnel to obtain Government

Emergency Telecommunications Service (GETS) cards. Input requests

into the GETS-Wireless Priority Service Information Delivery Service

system for processing and deliver cards upon receipt. Compiled draft

department standard operating procedures for the GETS card request

process, as well as an internal standard operating procedures

document to aid current and future continuity communications

personnel in processing GETS card requests

Loch Harbour Group, Inc., Alexandria, VA, September 2012 to September 2013.

. Emergency Preparedness Technical Specialist, Department of Homeland

Security, Transportation Security Administration (TSA), Office of Law

Enforcement/Federal Air Marshall Service, Emergency Preparedness

Section; Training, Certification, and Metrics (TCM) Branch.

o Provided analysis, metrics measurement, training and program support

to the TCM Branch and Critical Incident Management Group activities

o Aided in the development of TCM Branch-specific policy documents

related to emergency preparedness, metrics, and training

o Developed the After Action Report for the Critical Incident

Management Group for Hurricane Sandy

o Developed the TSA Incident Management Job Aid for the Incident

Manager/Deputy Incident Manager Training as part of the Critical

Incident Management Group Training

o Co-developed injects for the Data Controller and Situation Awareness

Officer training, part of the Coordination Section training for the

Critical Incident Management Group.

SRA International, Inc., Fairfax, VA, October 2006 to September 2012.

. Analyst, Sector Outreach and Programs Directorate (SOPD), Department of

Homeland Security, Office of Infrastructure Protection, Nuclear Reactor,

Materials, and Waste Sector.

o Aided in the development, coordination, tracking and disposition of a

multitude of Nuclear Sector programmatic and administrative

activities. Supported the development and/or refinement of protocols

and processes, which sought to improve knowledge management of key

Nuclear Sector risk-management activities (RMAs). Additionally,

supported in the timely sustainment and maintenance of content

management for the Nuclear Sector portal hosted on the Homeland

Security Information Network (HSIN). Developed a Nuclear Sector-

Specific Agency resources guide to promote outreach and awareness, as

well as, developed a Nuclear Sector Dashboard to further enhance

knowledge management to assist with quantifying the level of

effectiveness and/or progress as a result of the efforts being

undertaken by the Nuclear Branch to enhance partnership and

information sharing.

o Comprehensive Review Outcomes Working Network (CROWN) Project.

Conducted comparative analysis and partner outreach for the Nuclear

Sector on behalf of SOPD, to assess factors and potential gaps or

enhancements linked to the protection of commercial nuclear power

plants in a non-regulatory setting. Developed status sheets and

determined the status of specific gaps and potential enhancements by

reaching out to shareholders and emergency responders.

o 2010 Nuclear Sector Specific Plan (SSP) and Sector Annual Report

(SAR). Created comment adjudication matrices for comments generated

by the SSP and SAR working groups. Tracked and made all changes to

subsequent revisions of the SSP after comments went through the

adjudication process.

. Analyst, SRA Business Continuity Plan. Researched business continuity

plans and assisted with the team in developing a template for a data call

questionnaire for the SRA Business Impact Analysis (BIA). Performed

analysis of collected data and assisted in generating the BIA. Performed

follow-on interviews with stakeholders to further develop the business

continuity plan including the six phases of the plan, the crisis

management group, and annexes. Co-chaired Pandemic Flu meeting with

various departments within SRA for Pandemic Planning collaboration.

Revised and edited Pandemic Flu Plan for the SRA Business Continuity

Plan.

. Quality Assurance (QA)/Quality Control (QC) Specialist, Architect of the

Capitol (AOC) Emergency Planning, Preparedness, & Response Security

Support. Provided QA/QC support by performing QA on all customer

deliverables. Created a Configuration Management Plan, Data Management

Plan, and Document Control Number/Deliverable tracking sheet to support

contract requirements. Assisted with formulating standard plan format

for all AOC Emergency Action and Response Plans. Performed QA on all AOC

Emergency Action and Response Plans prior to customer delivery.

. Analyst, Department of Homeland Security Transportation Security

Administration (TSA) Emergency Preparedness Division, Continuity of

Operations (COOP) Program

o Provided on-site support at the Alternate Operating Facility (AOF) by

developing, maintaining, and implementing AOF Standard Operating

Procedures. Assessed and reported on AOF Readiness daily; tested

equipment daily, weekly, and quarterly to maintain readiness

o Reviewed and edited draft Continuity Plan, business impact analysis,

and management directive

o Drafted Security Classification Guide for all TSA emergency

relocation sites

o Acted as Deputy Project Manager; assisting the project manager by

tracking and verifying personnel and travel costs

o Performed configuration management by revising existing client file

structure providing a more functional system for the Program;

decreased the time to locate files by 50 percent. Created templates

for project standard operating procedures and documents. Catalogued,

organized and filed pertinent program documents.

o Provided quality assurance for Project Deliverables, certifying that

products are acceptable for delivery to the customer per the contract

Statement of Work.

o Assisted in the development and maintenance of Project Delivery

Tracking Spreadsheet, tracking more than 30 deliverables to Client

per month, totaling over 360 individual products

o Assisted in developing a product delivery system via e-mail,

decreasing the need for paper deliverables

CACI, Inc., Arlington, VA, 2001 to 2006.

. Research Analyst. Supported Raytheon on the DDG 1000 program by

maintaining and editing the Test and Evaluation Master Plan (TEMP).

Provided configuration management by making editorial and format changes

to prepare document for final delivery. Maintained document files for

editorial changes and on the Team Center Community, a Windows SharePoint

Service. Prepared briefings for the program management by editing and

formatting PowerPoint presentations and program documents. Maintained and

updated other program documents as needed.

. Jr. Technical Analyst. Provided customer support for the Aircraft

Carrier Tactical Support System (CV-TSC) Program by representing customer

at meetings and conferences. Maintained program support data and budget

items via the Program Support Data (PSD) Automated Reporting and Tracking

System (PARTS). Created delivery schedules, charts and graphs to track

Government Furnished Equipment/Information and due dates. Edited business

plans and design budget execution plans and tracked changes throughout

the fiscal year. Maintained a set of ship folders, one for each aircraft

carrier, and tracked all pertinent correspondence for the carriers in

relation to the program.

. Assistant Facility Security Officer. Handled and safeguarded classified

material. Ensured that all employees in the facility were compliant with

government and company security policies and procedures. Completed daily

checks on security containers. Received and processed certified and

registered mail. Processed incoming visitors and visit requests for

classified and unclassified meetings.

. Office Manager. Tracked and submitted purchase orders for all supplies

in the office. Acted as liaison for all vendors for office supplies and

machinery and for the corporate office regarding administrative matters

concerning the day-to-day operations of the office. Completed a monthly

log that tracked the number of print and copy jobs for the multiple

copiers in the facility.

AMSEC, LLC, Arlington, VA, 1995 to 2001. Logistics Analyst.

. Created and managed multiple databases and filing systems including the

Uniform National Discharge Standards (UNDS) Filing System for Naval Sea

Systems Command (NAVSEA) Environmental and Auxiliary Systems Group Code

OSL.

. Directed the integration of the Technical Data Library for NAVSEA Sewage

and Waste Water Pollution Control Branch Code 03L12 into NSWC

Philadelphia Sanitary Waste Systems Group's file system. Coordinated with

the customer to create a database to record all files, technical manuals,

technical papers, drawings, photographs, and videotapes. Provided

direction and supervised database entry and filing conducted by team

members.

. Co-lead the establishment of the AMSEC, LLC Technical Library. Developed

a document numbering system, users' handbook and procedures, and

guidelines for creating the database. Successfully lead the library team

though the ISO certification audit process and co-authored the procedures

for the ISO manual pertaining to the library.

EDUCATION

. BS in Public Administration Regis University; estimated completion in

2015

. SSI Certification

. Homeland Security Exercise and Evaluation Program Training Course,

Modules 1-7

. FEMA Emergency Management Institute Independent Study Courses:

- FEMA Professional Development Series (IS-139, Exercise Design, IS-230,

Fundamentals of Emergency Management, IS-235, Emergency Planning, IS-

240 Leadership and Influence, IS-241 Decision Making and Problem

Solving, IS-243 Effective Communication, and IS-244 Developing and

Managing Volunteers)

- IS-3, Radiological Emergency Management

- IS-100.a, Introduction to the Incident Command System

- IS-120.A, An Introduction to Exercises

- IS-546.12, Continuity of Operations Awareness

- IS-547, Continuity of Operations Planning Web-Based

- IS-548, Continuity Program Manager

- IS-700, An Introduction to National Incident Management System (NIMS)

- IS-800.b, National Response Framework, An Introduction

Contact this candidate