Orsola Pellicano

**** **********

Montreal, Quebec h1s 2a5

438-***-****

Email: acdfvv@r.postjobfree.com

Qualifications

Profile

Highly motivated & energetic individual seeking a

full-time/part time position in your establishment.

Experience

June 2012 - June2013 Hotel Le Centre

Sheraton

Concierge Downtown

Montreal

Make reservations for dining at the hotel restaurants or

sponsored events and obtain tickets for them

Provide tourist information about local landmarks,

shopping, dining, nightlife, and sporting / leisure

destinations.

Make arrangements for sightseeing and eco-tours at the

famous tourists spots.

Pick up and deliver items, or run errands for guests.

Arrange for interpreters or translators for hotel patrons

as required

Plan and coordinate special occasions, parties, and

meetings which may require

Answered all incoming calls, both internal and external.

. Developed customer service skills through courses

provided by Starwood hotels and resorts.

Dec 2010 - May 2012 Ristorante

Di Gabriela

Restaurant/owner Salinas Ecuador

Created menus and prepared meals per customer requirements

Purchased product, equipment and managed all financial

aspects of the business

Created business plan and marketing materials and training

materials

Develop classes in cooking basics such as Knife Skills,

Food Safety and preparation

June 1997 - 2008 Le

Centre Sheraton

Concierge Downtown

Montreal

Make reservations for dining at the hotel restaurants or

sponsored events and obtain tickets for them

Provide tourist information about local landmarks,

shopping, dining, nightlife, and sporting / leisure

destinations.

Make arrangements for sightseeing and eco-tours at the

famous tourists spots.

Pick up and deliver items, or run errands for guests.

Arrange for interpreters or translators for hotel patrons

as required

Plan and coordinate special occasions, parties, and

meetings which may require

Answered all incoming calls, both internal and external.

. Developed customer service skills through courses

provided by Starwood hotels and resorts.

June 1995/1997 Le

Centre Sheraton

Downtown Montreal

Front Desk

Received guests on arrival with a friendly manner

Entered complete details into the computer

Efficiently dealt with check-out of guests

Dealt with advanced reservations, took bookings

Posted all transactions to make sure tall bills are up to

date

Dealt with guests complaints in a friendly and

understanding manner

Languages Fluent in English, French, Spanish, Italian

* References upon request

Contact this candidate