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Customer Service Manager

Location:
Dublin, CA
Salary:
25. hr
Posted:
April 01, 2014

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Resume:

Ronald Joseph Lastiri

*** ********** *******, *** *****, CA 94583

510-***-****

acdfsd@r.postjobfree.com

Work Experience: More than 32 years working in the retail food industry with the food industry

with managing a crew for an independent chain. Recognized for delivering unparalleled

customer service. A verifiable track record of success backed by impeccable references. Areas

of expertise include:

• Exceptional Customer Service • Front line manager for Customer Service

• Merchandising and Display • Issues and concerns

• Employee Management • Budgeting/Record Keeping

• Ordering of Stock • Problem Solving

• Inventory/Supply Management • Updating Weekly Pricing in computer

system

• Participate in weekly Managers Meeting • Writing Staff Schedules

EMPLOYMENT HISTORY:

Full time PM Produce Supervisor, 02/2011- Current

Whole Foods Market, San Ramon, CA

Produce Supervisor included assisting with scheduling, supervision of team members as well as

with the day-to-day flow of the department. Maintained attractive Produce displays and

supported the regional Produce vision. Worked closely with the Produce Team Leader and

Associate Team Leader(s) to ensure smooth operation of the Produce Team. Ensured a positive

company image by providing courteous, friendly, and efficient service to customers and team

members. Produce Supervisor included assisting with scheduling, supervision of team members

as well as with the day-to-day flow of the

department.

DUTIES:

Make sure the customers are being taken care of and the department looks great at all

times. Surprised and delight the customers with consistent, fresh product.

Established and maintained a positive work environment that supports a high Team Member

morale.

Assisted in training of new Team Members to build and sustain a high-performance team,

utilizing learning checklists and training materials. Assisted with interviewing.

Followed and complied with all organic standards procedures as they relate to cutting,

preparing, displaying, and strong produce products.

Built displayed and requested appropriate signage.

Monitored and maintained sanitation and cleaning checklists.

Supervise and delegated tasks to Team Members and uphold quality standards.

Performed all duties and responsibilities of Produce Team Member.

Opened and closed department according to established procedures.

Determined break schedules and ensured all necessary breaks are given.

Oversaw the department and resolved difficult customer situations.

Communicated team concerns to the Team Leader and Associate Team Leader.

Supported all Whole Foods Market programs (Global, Regional, Store, etc).

Followed and complied with established procedures, including Weights and Measures, health

and sanitation, and adhered to safe work practices.

Operated and sanitized all equipment in a safe and proper manner.

Retail Clerk, Produce Specialist, 09/95 - Current

Joey Franco PW Market, Castro Valley, CA

• Backup produce manager.

• Filled in manager’s absence.

• Dealing with management, at all levels, I.e. corporate, etc.

• Dealt with all aspects of running a high end produce business.

• Dealt with personnel, customer complaints, management feedback, corporate direction.

Retail Clerk, Produce Specialist, ‘90 - 8/95

Petrini Castro Valley, CA

• Assistant Produce Manager duties including: Management duties and training.

• Strong community involvement. First rate customer service.

Jouneyman Clerk, ‘81 - 90

Alpha Bata, Union, City, CA

• Completed the 5 step apprenticeship program to become journeyman clerk.

• Apprenticeship began with bagger and all aspects of the grocery business, and all departments.

Education Ohlone College - Fremont, CA

General Education

California State University, Hayward, CA

General Education Emphasis in History

Recruited for the University Soccer Team Division II

Personal Enjoy and active in:

• Running

• Cycling

• Hiking

• Motorcycle Riding



Contact this candidate