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Quality Assurance Customer Service

Location:
Coppell, TX
Posted:
March 31, 2014

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Resume:

rose burnelL

*** * *** ** *** *** acdfjg@r.postjobfree.com 972-***-****

SKILLS & Microsoft Office proficiency (Excel, Word, Outlook, PP, Access)

ABILITIES 10-key; 50 WPM

Accounts receivable professional (AR/AP)

Proficient in SAP

Strong interpersonal skills

Strong communication skills

Dedicated team player

Meticulous attention to detail

Self-directed

Strong problem solver

Professional and mature

Complex problem solving

Expert in customer relations

Effective time management

EXPERIENCE QUALITY ASSURANCE ATTERRO (SAMSUNG TELECOM AMERICA)

MAY 2013 – OPEN

Adhered to all applicable regulations, policies and procedures for

health, safety and environmental compliance.

Inspected finished products for quality and adherence to customer

specifications in a timely manner.

Recorded and compiled test results for graphs, charts, and reports

Scanned ESN number into SMES data base to input/research

information about each individual phone

INCOMING INSPECTION EMPLOYEE SOLUTION (SANDEN

INTERNATIONAL)

JULY 2012- MAY 2013

Requested and read standard specifications and drawings for all

parts

Examined parts to ensure parts are not damaged during shipment

Inspected parts with calibers and various machines and tools to

ensure parts are within specifications

Customer Service Super Store

AUGUST 2008 – DECEMBER 2011

Verified details of transactions, including funds received and total

account balances.

Coordinated approval processes of all accounts payable invoices

Researched and resolved billing and invoice problems.

Maintained up-to-date knowledge of store policies regarding

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payments, returns and exchanges.

Prevented store losses using awareness and attention to detail.

QUALITY ASSURANCE RESERS FINE FOODS

OCTOBER 2006 – JULY 2009

Analyzed quality control test results and provide feedback and

interpretation to production management and staff.

Maintain records of testing results or other documents as required by

state or other governing agencies.

Computed moisture or salt content, percentages of ingredients,

formulas, or other product factors, using mathematical and chemical

procedures.

Identified critical points in the manufacturing process and specify

sampling procedures to be used at these points.

Removed all products and materials that fail to meet specifications

and discuss inspection results with those responsible for products

Completed daily Pre-op inspections, performed pre-op and mid-day

swabbing of each machine.

ADMINISTRATIVE ASSISTANT OWENS CORNING

APRIL 2000-JULY 2006

Performed debit, credit and total accounts on computer

spreadsheets/databases, using specialized accounting software.

Coordinated approval processes of all accounts payable invoices.

Processed an average of 600 invoices per month for a large-scale

organization.

Researched and resolved billing and invoice problems.

EDUCATION KNOLLWOOD BAPTIST, TOPEKA, KANSAS

HIGH SCHOOL DIPLOMA

3.5 GPA

REFERENCES FURNISHED UPON REQUEST

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