Nav Madhwan

*** ******* ***

South San Francisco, CA 94080

Phone: 650-***-****

Cell:650-***-****

Email: acdfan@r.postjobfree.com

Summary: 10+ years experience in I.T support and windows systems

administration arena along with Program management skills. I also have

experience in working with mid-range server's (IBM - iSeries systems). I am

looking to obtain a challenging position as an I.T Administrator at a

growth-oriented firm, which will allow me to utilize my skills, experience

which will give me a chance to acquire new abilities.

Experience: I.T Support Consultant- I.T Infrastructure and Application -

Techvision Group,

South San Francisco CA

September 2013 - Current

. Windows System Administration (A.D, user add/delete, DNS,

DHCP, GPO, Terminal Services, manage printers)

. Configure systems for users which included desktops,

laptops and tablets

. End User Support

. MAC support

. Exchange support

. EFI Radius support

. ESXi administration

. Managing 24/7 Offshore Team

. Managing Fresh desk (Help desk) ticket's

. Documenting New Procedures

. Creating System diagrams using Visio

. Vendor relations

. Managing I.T projects/Upgrades

Program Manager IBM WebSphere Education - IBM Software Group,

Foster City CA

July 2009 - July 2013

. Program Manager for over-seeing and running 2 programs (WBP-

TP and GBS) which generates over 1 million in revenue

yearly including Business Partners and IBM Global Services

. Creating and upgrading VmWare image's and installing

WebSphere software to be used for ILO's/SPVC's

. Provide support for Canada classes (i.e. schedule classes,

daily ILO confirmation, Student Notifications)

. Compile weekly WebSphere education newsletter and have it

distributed to customers (internal and external)

. Create monthly WebSphere education newsletter for US and

Canada (HTML)

. Submit curriculum page updates and ensure all content is

correct on the website

. Performing cost/recovery and submitting the accurate cost

analysis to the FA

. Marketing by sending WinWire congratulations and try to get

leads for ILO/SPVC

. Project Manager for moving all our 100+ department servers

and PC's to a new location including machine, server setup

and networks in the new Bay Area Lab

. Supervisor of two interns and one contractor

. Curriculum Testing/Development

. Upgrading Course materials and software for clients

I.T Administrator IBM WebSphere Education - IBM Software Group,

Foster City CA

August 2006 - July 2009

. Windows Systems administration (W2k3, W2k8) Active

Directory, Security, Backup, Apars/Patches, User

Authentication Scan, TCP/IP Scan, Upgrades

. Configure systems for users which included desktops,

laptops and tablets

. Build and deploy servers for the WebSphere Education

Department

. Virtualization, VMWare workstation, ESXi

. Internal Education Portal website maintenance

. E-learning Citrix Support

. Planned and coordinated our Server Enterprise move from

Burlingame location to the Foster City location

. Ordering new machines and servers for the Bay Area Lab

Internship Curriculum Tester IBM WebSphere Education - IBM

Software Group,

Burlingame CA

July 2004 - August 2006

. Developed course materials for IBM WebSphere Business

Integration Connect, Monitor, Workbench and Modeler.

. Performed Q.A. testing on developed WebSphere Business

Integration course materials.

. Administer department DHCP, Citrix, HTTP, and file servers.

. Re-imaged classroom and development machines using Norton

Ghost.

. Windows Systems administration

. Attended Curriculum Development Training workshop - January

2005

Computer Systems Specialist

San Francisco State University,

San Francisco CA

September 2002 - June 2004

. Managed and monitored the departmental file server

. Managed and scheduled weekly backup on each server

. Provided support on each employee's workstation

. Restored and re-installed operating system and

applications on each employee's workstation

. Monitored incoming and outgoing network traffic and

blocked known spammers and viruses

. Troubleshoot any desktop or network problems users might

have

. Website Maintenance

. VmWare Workstation/Player

AS/400 Systems Operator

Sharper Image,

San Francisco CA

January 2001 - July 2001

. Responsible for daily operational activities on the

mainframe AS/400

. Weekly and daily backup (e.g. full system, save change

objects, daily backup, save library)

. Submit and monitor batch jobs

. Monitor the system (i.e. system status, monitor devices,

monitor jobs)

. Monitor the TSI dynamo console and website

. Provide desktop support for users

AS/400 Systems Operator

Benefit Consultants Inc,

San Carlos, CA

September 1997 - August 2000

. Responsible for daily operational activities including

billing and Electronic Fund Transfers (E.F.T)

. Monitor jobs and system

. Perform daily and weekly saves (e.g. save change

objects, save journal, and full system backup (opt.21)

. Order PTF's and installing them as required along with

Cumulative Packages

. Assist in hardware and software maintenance

. IPL the system as required.

. DASD (disk) upgrade

. Managed inventory level and employees schedule

Education: B.S., Computer Science

Minor: Mathematics

College of Science, California State University, San

Francisco, May 2005

Certification: As/400 Systems Operator - 2000

WebSphere BI Server - Impelmenting ICS and toolset - 2004

Curriculum Development Bootcamp - 2005

Business Integration with WebSphere - 2005

IBM Business Process Manager V. 6.0 - 2006

Administration of WebSphere Application Server V.6.0.2 -

2007

IBM WebSphere Transformation Extender V8.1 Fundamentals -

2007

Project Management Orientation - 2007

Project Management Fundamentals - 2007

Project Planning - 2007

South San Francisco Police Citizens Academy - 2013

PMP and MCP Certification currently in process at City

College SF - 2014

Skills: Operating Systems: Windows 8,7, XP, W2k12, W2k8 R2,

2003/2000 Server, RH Linux, MAC Os. X

Languages: Fluent in English, Hindi and conversant spanish

Availability: Open

References: Available upon request.

Contact this candidate