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Customer Service Manager

Location:
Lancaster, TX
Posted:
April 01, 2014

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Resume:

Sharon A. Johnson

*** ******** ***** ******,

Texas 75232

972-***-**** acdf94@r.postjobfree.com

SUMMARY

An adaptable and results oriented accounting professional with over seven years’ of

extensive, concentrated accounts receivable experience; 20 years of customer

service and 15 years in data entry. Strong problem solving and critical thinking

skills, detail oriented, and possess the ability to prioritize work.

EXPERIENCE

Tuesday Morning Corporate/ February 2006 Present

Purchasing/ Account Receivable

Receive all incoming customer invoices and interoffice mail; manage, file and

document all invoice updates via Excel spread sheets.

Prepare invoices for payment, Provide supporting documentation of billed items,

route to purchasing director for approval and signature.

Data entry of all request received from regional manager as, well as uniform

request, though PO Manager DOS database.

Gather data from invoices that have not been received by vendors; Contact

vendors by phone or e mail on invoices that are past due

Reconciling invoices with payment that have been sent out and assisting with

printing and mailing of statements

Warehouse Supply Clerk October 2009 Present

Preparing for shipping, verifying and printing supply orders submitted from

stores

Schedule delivery appointments to be received to the warehouse

Contact dispatch to arrange for trailers to be picked up or drop off

Alliance Data/ May 2005 February 2006

Customer Service Representative

Take incoming calls, from customer as well as apartment managers’, assisting with

billing inquires, account balance, payment arrangement, and credit extension.

Collect on overdue account, process payments via electronic check, credit card thru

electronic payment system Choice pay, and send out reconnection orders. Process

electronic check and credit card deposits

Federal Management System/ July 2000 March 2005

Staff Accountant Assistant

Generated weekly reports for online travel payments, thru Oracle for Travel

Manager and Desktop, as well as monthly reports for the US Treasury IPAC'S online

payments and ULO (unobligated funds).

Researched discrepancies payments that were made online and out of balance with

US Treasury.

Daily data entry of travel voucher, Collected debit vouchers returned from the

Federal Reserve Bank.

Education South Oak cliff High school, Certified Inbound Credit and Collection

Training, Customer Service Plus

Computer Skills Microsoft Word, Excel, Internet, Microsoft Outlook, ERCOT Web

Portal, MS DOS Purchase Manager, Peace Energy Software, Window 2000, Lotus cc

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