MAMDOUH ALKHAYYAT

JEDDAH *****, KINGDOM OF SAUDI ARABIA

009***********

acdf88@r.postjobfree.com

SENIOR FRAUD, BANKING OPERATIONS AND PROCESSING MANAGER

Remarkably astute, focused, and results-oriented professional, equipped with more than 17 years of expertise in leading fraud investigation under large banking and finance settings.

- Armed with more than 15 years of experience in leading banking and finance operations; complemented with a track record of analyzing and enhancing internal operations and fraud policies

- Equipped with comprehensive background in business development, client relations, personnel management, and operations management

- Known for analytical problem-solving proficiencies, capable of maintaining a calm demeanor and provide strategic solutions to core business processes

- Recognized for unparalleled work ethic, strong personality, and leadership skills; able to build and motivate multidisciplinary teams of professionals toward the successful attainment of organizational goals

EDUCATION

Bachelor of Business Administration: In Progress, Expected Completion Date: Dec 2016

Arab Open University - Jeddah, Kingdom of Saudi Arabia

PROFESSIONAL EXPERIENCE

HSBC SAUDI BRITISH BANK (SABB) 1996–PRESENT

Manager of Fraud Control and Investigations, Western Province Jul 2010–Present

Exemplify superior talents in formulating and initiating strategic fraud management policies and initiatives to mitigate internal and external fraudulent incidents, thus securing client and corporate interests. Lead and facilitate management committees and discussions to disseminate best approaches to combat fraudulent acts.

KEY HIGHLIGHTS:

- Pioneered the implementation of fraud risk assessment processes from ground up, as well as the process policy, requirements, and forms

- Negotiated dispute settlements, consequently recovering more than SAR 4M

- Played a notable role in investigating hundreds of fraud cases, thus preventing the bank from losing millions of Riyals

- Served as the bank’s legal attorney to manage and conduct legal charges against financial disputes and fraudulent acts

- Made dramatic contributions in the revision of the bank’s previous fraud policy to incorporate innovative risk-prevention strategies and approaches

Assistant Manager of Area Operations, Western Province Jan 2008–Jul 2010

Exhibited keen expertise in tracking business processes and system improvements to boost efficiency and provide internal and external cost-efficient opportunities. Took part in the bimonthly manager branch operations meetings to institute operational control awareness among all personnel. Provided input and direction during decision-making initiatives related to budgeting and operational efficiency of all branches along with the Area Operations Department in the Western Province.

KEY HIGHLIGHTS:

- Formulated and incorporated innovative tracking methodologies to manage bounced clearing checks across the Department of Excellency, thereby efficiently handling client embezzlement attempts and bad check issuance

- Pioneered the mitigation of unnecessary offline daily exceptions and balance sheet reports for all branches, thus allowing dramatic reduction on bank paper costs during 2008

- Gave paramount contributions to the enhancement of Abha City branch operational control level through consistent personnel training and management, thus improving audit satisfaction ratings

- Earned nomination as one of the 15 2008 HSBC Middle East Local Heroes for providing major contributions in exhibiting one HSBC core values across the business

Manager of Branch Operations, Jeddah Main Branch Jul 2005–Dec 2007

Rendered expert oversight to regular operations of the main branch, including leadership to 40 employees dispersed across five units, including Premier Office, Customer Service, Shears, and Corporate Customer Service units. Led regular corporate operations, including the customer service sector, to ascertain consistent delivery of exemplary service in line with both retail and corporate policies and standards.

KEY HIGHLIGHTS:

- Received commendation from the deputy managing director for determining and avoiding a possibly impactful fraudulent attempt in March 2006

- Earned high satisfaction ratings from internal and external auditors in recognition for exemplary work performance

Officer-in-Charge for Corporate Unit, Jeddah Main Branch Jun 2004–Jun 2005

Demonstrated strong team leadership aptitude in overseeing the operations of the corporate customer service section to ascertain consistent delivery of swift, efficient, and outstanding service. Took charge of verifying and authorizing unit suspense accounts transactions, as well as the changes made on each account. Ascertained accuracy and completeness of all documents essential to clients’ dormant and unclaimed accounts activation.

KEY HIGHLIGHT:

- Achieved commendation from the deputy western area general manager in recognition for efficient service and in meeting client expectation in 2005

Supervisor of Customer Services, Jeddah King Abdul-Aziz Street Branch Jan 2002–May 2004

Maintained strict oversight of the branch cash operations in accordance with SAMA and SABB guidelines and policies. Instilled customer courtesy to all personnel through cross-functional training sessions, thus allowing increase customers loyalty and efficient bank product sales opportunities. Assumed responsibility in maintaining the quality of processed vouchers in compliance with established quality guidelines.

KEY HIGHLIGHT:

- Gained the Best Supervisor Awards in 2002 for selling SABB consumer products

EARLIER POSITIONS HELD:

Customer Service Representative Teller, Jeddah Prince Muteeb Street Branch May 1997–Dec 2001

Branch Support Clerk, Jeddah Clearing Cheques Unit Mar 1996–Apr 1997

TRAINING

FEB 2014 Association of Certified Fraud Examiner (ACFE) Fraud Risk Assessment (Online Course)

SEP 2013 Account Forensics and Fraud Investigations and Litigations

SEP 2012 Developing a Successful Fraud Prevention and Investigation Strategy

JUL 2011 HSBC Internal Fraud Course

JUN 2010 Compliance Training Course

JUN 2008 Leadership Transition Program

MAR 2008 Money Laundering Training Program

MAY 2008 Six Sigma Green Belt Program

NOV 2007 Positive Power and Influence Program

MAY 2007 Managing Problem Accounts

AUG 2006 Banking Operations Core Education Program (BOCEP)

FEB 2004 Compliance and Protection against Fraud and Money Laundering

FEB 2004 Presentation Skills Course

FEB 2004 Building Customers Course

FEB 2004 Principles of Banking (Higher Lever)

OCT 2003 Supervisory Skills

FEB 2003 Fraud Awareness

JUL 2002 Control of Branch Operations

APR 2000 Sari Understanding and Capability

PROFESSIONAL AFFILIATION

Association of Certified Fraud Examiner (ACFE)

Contact this candidate