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Engineer Customer Service

Location:
United States
Salary:
negotiable 80000-90000
Posted:
April 01, 2014

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Resume:

Richard D. Ruff

*** ****** *****, *** *******, TX 78260 • 409-***-**** • acdf4f@r.postjobfree.com

Objective: To obtain a challenging position in network engineering

Technical Skills and Certifications

CCNA, Network+, A+

Routers (Cisco 7200, 2800, 2600, 1800, 1700)

Cisco switches (6500, 4500, 3750, 3560, 2960, 2950)

Cisco Nexus (7000, 5000, 2000)

Cisco ASA (5510, 5520)

DS3, T-1, Metro Ethernet, VOIP

Routing Protocols (BGP, OSPF, EIGRP, RIP)

NetScout (Infinistream, probes, server)

Implemented SNMP on devices to allow for network management

Implemented traffic filters using Standard and Extended access-lists

Implementation of HSRP, DHCP, DNS, FTP, TFTP, MRTG

Manage and rebuild of LAN infrastructure

Network "sniffer" and problem-solving

Generate written updates and summary reports

Professional Experience

IBC BANK 2007 – present

Network Engineer

Function as a lead network engineer providing training and oversight to less-experienced

team members

Participate in the interview process of potential new hires

Manage network projects including budgets, bids, choosing subcontractors/vendors,

overseeing subcontractors, and evaluating the performance of subcontractors

Research prospective network upgrades and give presentations/recommendations to

management

Identify risks during network changes and work to minimize impact

Build and deploy Cisco routers and switches for Enterprise network (4000+ users)

Monitor, maintain, and troubleshoot LAN/WAN environment

Configure switchports for data center

Perform site surveys and provide documentation

Design the layout for cable infrastructure

Generate reports for senior management

CONSULTIS 2005 – 2006

Network Engineer (Contract)

Monitored and maintained Cisco network infrastructure at Barksdale Air Force Base

Medical Treatment Facility.

Served as interim engineer for U.S. Naval Hospital Naples, Italy, and U.S. Naval Hospital

Keflavik, Iceland.

Maintained and modified firewall security suite for naval hospital in accordance with U.S.

naval policy.

Resolved network connectivity issues and performed back-ups on Cisco routers/switches.

Maintained and modified Bluecoat web proxy.

Generated weekly and monthly summary reports.

Received letter of appreciation from the Commanding Officer at the Naval Hospital

Keflavik, Iceland.

VOLT INFOMRATION SCIENCES AND GVTC 2002 – 2002; 2003 – 2005

Technician

Installed and configured DSL routers

Installed telephone jacks and repaired telephone lines

Received many customer-call commendations for excellent customer service

TEKSYSTEMS 2003

Lead Technician (contract)

Managed 7 – 10 technicians

Evaluated and monitored crew and assigned specific responsibilities

Installed video networking for AMC theatres

Installed server, CAT6, and fiber option cable

Education

Alamo Community College District 2004 – 2006

Major: Computer engineering

Math and science intensive courses

Lamar Institute of Technology 2001 – 2003

Coursework in computer and electrical systems

Techskills 2001 – 2002

Coursework in network technology



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