JAY MILLER

**** ****** *** * *******, WA ***** 206-***-**** acdf49@r.postjobfree.com

SUMMARY

Proven leader with an entrepreneurial spirit, strong drive and passion for scientific

research. Ambition to improve people’s lives through the discovery and

advancement of medical technology.

EXPERIENCE

Account Manager: Stryker, Seattle, WA 2013 – present

Orchestrate efficient and exact equipment implementation through product

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management of neuronavigation, endoscopy, orthopedic, and ENT surgical

services

Enable immediate equipment use and increased user confidence with clear,

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concise technical product presentations for up to 60 medical staff

Reduce surgical downtime utilizing analytical skills under high pressure,

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troubleshooting equipment failures while mitigating staff frustrations

Launched Harborview Hospital’s 26 OR equipment upgrade ahead of schedule by

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coordinating the sales and support teams

Collected qualitative data from surgeons in order to configure optimal equipment

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use

Elected as a top performing associate in the nation for Stryker’s Advisory Council

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Nominated for national Field Based Total Performance Award

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Customer Support Specialist: Stryker, Seattle, WA 2011 – 2012

Formulated and executed the endoscopy in service training program for 30

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RNs/MDs

Streamlined the repair process by becoming the primary recipient of incident

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reports

Guided multi divisional equipment install for Swedish Hospital’s 14 ORs

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Reduced Clinical Engineering OR service calls by 50% through expedited

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response

Enhanced user experience by providing superior customer service, quickly

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responding and resolving customer needs and complaints

Operations Manager Fitness Center: Regis University, Denver, CO 2009

– 2010

• Promoted to Operations Manager; supervised 30 employees

• Created and deployed work schedules covering ninety five weekly hours of

operation

• Acknowledged by the Director of the Fitness Center for outstanding work in

mediating staff disagreements, decreasing tension and improving staff productivity

JAY MILLER

1738 Dexter Ave N Seattle, WA 98109 206-***-**** acdf49@r.postjobfree.com

RESEARCH EXPERIENCE

Neuroimaging Intern: Dr. Greg Hipskind, Centennial, CO 2010

• Achieved efficient documentation of patient interviews and brain scans by

recording physician’s verbal dictations eliminating his need for written notes

• Cut physician testimony preparation time by categorizing neuropsychological

disorder articles into a user friendly tabbed binder system

Paleontology Intern: Denver Museum of Nature/Science, Denver, CO 2007

Led volunteer teams successfully performing field and lab work tasks including

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extracting, identifying and categorizing fossil specimens

Plotted quarries with GPS increasing the study’s survey coverage

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Bat Research Intern: Dr. Frank Bonaccorso, Kruger Park, South Africa 2005

Captured, radio tagged, tracked and recorded telemetry points of fruit bats

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Performed data entry in Excel spreadsheets accelerating lead scientists’ work flow

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Adhered to precise data collection, animal safety procedures and detailed protocol

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ensuring accurate and successful field operations

EDUCATION

Regis University, Denver, CO

Bachelor of Science in Neuroscience, December 2010

• Dean’s List 2010

• Awarded Board of Trustees Academic Scholarship

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