Experience Summary

Senior IT consultant with over ten years dedicated to Business Analysis,

Program Coordination and Quality Assurance on mainframe-based systems,

client-server, and Web based systems/applications. An architect of project

plans detailing the milestones of project completion deliverables to

satisfy project requirements. Specialized in, system, integration,

regression, smoke-box, black box, maintenance and user acceptance testing

(UAT) as well as creation of use cases, test cases, test plans and

execution of detailed test scripts/test cases. Possess substantial

experience in the Child Support industry business processes as well as

familiarity with Retail, Financial and Insurance industry standards and

utilization. Also, recognized for exceptional leadership qualities,

excellent analysis proficiency, outstanding documentation skills, and

ability to work in a team environment or independently with little

guidance. Drive to enhance technical/functional, professional knowledge

and skills through the use of trade journals, seminars and web courses.

Ability to adapt to various SDLC process including but not limited to

Agile, RUP and Waterfall methodologies.

Job Title History

Sr. QA Test Lead August 2013 - Present

IT Consultant February 2013 - August 2013

Sr. Business Analyst May 2012 - February 2013

UAT Project Coordinator November 2011 - May 2012

QA Test Manager May 2011 - October 2011

QA Project Coordinator November 2010 - March 2011

Test Lead/Sr. Quality Assurance Analyst April 2008 - August 2010

Business Analyst/QA Test Lead June 2006 - November 2007

QA Analyst II May 2005 - June 2006

Business Analyst / Functional Test Lead September 2002 - April 2005

Quality Assurance Software Tester September 1998 - June 2002

Technical Summary

Industries: Child Support Enforcement, Automotive Insurance, Property

Insurance, Talent Management, Financial Services,

Consumer Goods

Proprietary Systems: SAIC Auto Pilot System, MICSES, SETS, FLORIDA, CAMS,

Vurv Recruit, Vurv Perform, Taleo Enterprise Edition,

Taleo Scheduling Center, GAIC PIM UD, AccuFit, SunDial

Methodologies: RUP, SDLC, RAD, VSDM, Agile-SCRUM, Waterfall

Applications / Tools: QARun, Rumba 95/NT, Action Request System (Remedy)

v4.0, PVCS Dimensions 8.0, TOAD, PL/SQL Developer

v.7.1.5, Task Tracking System (32-Bit), Symphony,

Mercury Test Director, HP Quality Center, Mercury

Quality Center, SETS Helpdesk Ticket Tracking System,

SnagIt, Pick Pic, Interactive Voice Response (IVR), TSO,

Rally, SharePoint, ChangePoint, MS Visio, MS Project, MS

Office Suite, Corel Office Suite, Enterprise Manager,

Adobe Acrobat, Lotus NotesR5, Perforce, SOAPUI, RCC,

SPBuilder, Oracle SQL Developer, AccuFit, SunDial (POS

Application), Communications (LUX Internal), EyeNet,

Remedy 7.1, Confluence, JIRA

Communications: Novell GroupWise, Microsoft Outlook, Internet, Lotus

Notes, Microsoft Office Communicator, Lynked, Google

Chat

Operating Systems: Windows 7, Windows NT/2000/2003/XP/XP

Professional/Vista, IBM Mainframe, UNIX

Databases: Oracle 9i, SQL Server, MS Access

Languages: SQL, Inform

Engagement Overview

Company: TellusWeb

Project: Sterling Jewelers

Role: IT Consultant: Sr. QA Test Lead 08/13 to Present

Senior QA Test Lead with TellusWeb working with direct Client Sterling

Jewelers. This assignment involved working on Sterling's ecommerce site.

Responsible for planning and executing testing activities for the launch of

Sterling's legacy and regional websites.

. Created test scripts to validate functionality of web sites

. Verified test efforts were based upon design specifications

. Utilized document tracking system Confluence

. Created defects and tracked progress on submitted defects utilizing

JIRA defect monitoring system

. Advised Management of potential risks identified in business

requirement documents

. Quickly adapted to working in multiple online environments to cover

multiple websites

. Made suggestions and provided insight for process improvements

. Worked directly with Development team to improve on code delivery

. Worked in fast paced environment with teams that were located in

multiple areas

. Worked with Third party vendors on process improvements

. Worked with Third party vendors on relaying information to in-house

development teams

Company: CBTS

Project: Luxottica Retail

Role: IT Consultant: Quality Assurance Test Lead 02/13 to 08/13

QA Test Lead for this position with Luxottica Retail. I was involved with

hands on testing for their UAT phase for the roll out of enhancements to

their AccuFit Digital Measurement System (DMS). My accountabilities

involved, working closely with the business on defect reconciliation,

informative regulation of new and future enhancements as well as

maintaining stability of core functionality within business products.

. Created test scripts to validate Digital Measurements System

. Executed tests to verify DMS functioned to System requirements

. Created defects and tracked progress on submitted defects for

retesting once fix was in place

. Advised Management of potential risks identified in business

requirement documents

. Adapted quickly and learned the processing procedures of the AccuFit

application

. Made suggestions and provided insight for process improvements

. Utilized enterprise tools for maintaining version control over test

environments

. Familiarized myself with legacy POS product SunDial

. Utilized Remedy service request system to enter end of release

requests

Company: CBTS

Project: American Financial Group/ GAIC

Role: Senior Business Analyst 05/12 to 02/13

Senior Business Analyst for Great American Insurance Company working in the

Product Development & Compliance (PDC) unit. My position at GAIC involves

working in the Property and Inland Marine (PIM) line of business.

Accountabilities involved, working closely with the business on defect

reconciliation, informative regulation of new and future enhancements as

well as maintaining stability of core functionality within business

products.

Duties included but not limited to the following:

. Utilizing SQL to perform data analysis on reporting measures for ISO

. SQL also utilized in validation of test automation results

. Updates within validation measures for script automation

. Creation of test plans for monthly deliverables

. Ensuring monthly deliverable timelines are met accordingly

. Creation of monthly release documents which were distributed to the

business

. Managing testing activities for Property and Inland Marine (PIM)

Underwriter Desktop application

. Coordinating test activities between business and IT groups

. Drive meetings and work sessions that result in quality testing

deliverables

. Ensures project documents are complete, current, and stored

appropriately in Sharepoint site

. Enforce and maintain PDC project methodology amongst business and IT

teams

Company: Talution

Project: DELL

Role: UAT Project Coordinator 11/11 to 05/12

UAT Project coordinator working with the DELL PMO group, accountable for

the coordination with project test teams to ensure successful conversion of

over twenty-four thousand user to the new platform. Working directly with

multiple areas of the business to document defined testing deliverables,

track testing progress against the approved plan, work closely with the

business to ensure UAT testing deliverables are met, and provide program

level reporting on test status and defect management.

Duties included but not limited to the following:

. Managing daily testing aspects for multiple test teams accountable for

deliverables specific to the project.

. Coordinating smoke test activities across multiple work streams

. Working with IT teams to ensure .Net testing environment is in a

working condition for testing and proper data is loaded into the

system

. Utilizing Sharepoint to create documentation storage areas for related

project documentation

. Drive meetings and work sessions that result in quality testing

deliverables

. Effectively communicates relevant project information to superiors

. Ensuring off shore teams are informed of the business processes and

there level of involvement

. Creating detail matrices of resource allocation across multiple time

zones

. Created and executes project test plans

. Provided program management with actionable information on key quality

indicators.

. Use of MS Project to define project deliverables and track identified

dependencies

. Coordinate and facilitate the completion of defined program testing

deliverables for System Testing as well as User Acceptance Testing.

. Ensures project documents are complete, current, and stored

appropriately

. Effectively applies our methodology and enforces project standards

. Project defect management

Company: Technisource

Project: Citibank

Role: QA Test Manager 05/11 to 10/11

QA Test Manager working under the Citicorp, N.A. IT Testing group.

Accountable for the coordination with project test teams from multiple

areas of the business to document defined testing deliverables, track

testing progress against the approved plan, work closely with the business

to ensure UAT testing deliverables are met, and provide program level

reporting on test status and defect management.

Duties included but not limited to the following:

. Managing daily testing aspects for multiple test teams accountable for

deliverables specific to the project.

. Created and executes project test plans

. Facilitator for project meetings involving all stakeholders necessary

for project completion

. Utilize SharePoint for project specific documentation management as

well as resource identification.

. Provided program management with actionable information on key quality

indicators.

. Use of MS Project to define project deliverables and track identified

dependencies

. Coordinate and facilitate the completion of defined program testing

deliverables for System Testing as well as User Acceptance Testing.

. Drive meetings and work sessions that result in quality testing

deliverables.

. Identifies resources needed, works with resource managers to insure

appropriate testing assignment

. Ensures project documents are complete, current, and stored

appropriately

. Effectively communicates relevant project information to superiors

. Effectively applies our methodology and enforces project standards

. Minimizes exposure and risk on project

. Project defect management

Company: Cincinnati Bell Technology Solutions (CBTS)

Project: Fifth Third Processing Solutions Transition

Role: QA Project Coordinator 11/10 to 03/11

QA Project Coordinator under the PMO level of a large and complex financial

services based system. Accountable for the coordination with Workstream

Leads from multiple workstreams to document defined testing deliverables,

track testing progress against the approved plan, and provide program level

reporting on test status and defect management.

Duties included but not limited to the following:

. Coordinator of 7 Workstream teams which contained multiple application

teams

. Facilitator of PMO processes defined to guide workstreams on the

deliverables of the project

. Provided program management with actionable information on key quality

indicators

. Use of MS Project to define project deliverables and track identified

dependencies

. Coordinate and facilitate the completion of defined program testing

deliverables for System Testing as well as User Acceptance Testing

. Drive meetings and work sessions that result in quality testing

deliverables

. Administer program level reporting tools that track test status for

progress against plan

. Administer defined program level defect tracking reports and tools

. Created UAT Guide for final stages of transition process

. Direct contact for over 140 users (Business users) who participated in

UAT

. Assist PMO in meeting the testing objectives of the program, ensuring

timely and high quality information is provided relative to testing

status and defect management

. Worked closely with Workstream Testing coordinators to ensure full

understanding of testing documentation expectations, and timely

delivery of required artifacts

Company: Taleo

Project: Taleo Scheduling center

Role: Test Lead/Sr. Quality Assurance Analyst 04/08 to 08/10

Test Lead/Sr. Quality Assurance Analyst responsible for testing Taleo's web

based software products. Accountable for the technical /functional

implementation of products, ensuring they meet the highest standards of

quality and efficiency.

Duties included but not limited to the following:

. Test Leader for initiatives involving the Scheduling product

. Managed the daily testing activities associated with the project

. Managed 2 team members in the testing efforts of new functionality and

maintaining maintenance fixes

. Created and maintained environment(s) used in testing initiatives

. Define test objectives, write test cases, execute tests and document

results

. Report status and critical issues on assigned projects

. Perform functional, integration and regression testing on new and

updated versions of software products

. Reproduce client issues and assist development in duplicating errors

. Implement and follow defined software quality processes and procedures

. Followed Agile methodology for development of test deliverables

. Assisting in the implementation of the agile process across the team

. Research of functionality specific to module aspects

. Attend Sprint meetings to evaluate upcoming work

. Participate in the defining of Back Log Items and the tasks associated

to them

. Created various business documents including but are not limited to

status reports, test plans/estimates, process flows, statistical

diagrams, and PowerPoint presentations

. Working within a Suite (eCommerence) of products to ensure proper

integration points are intact

. Influence and suggest process and technology improvements at all

levels of the organization

Company: Kyra Infotech

Project: FL Online Recipient Integrated Data Access (FLORIDA)

Role: Dept of Revenue: Business Analyst/QA Test Lead 06/06 to 11/07

Business Analyst for state of Florida's child support enforcement system,

"FLORIDA" assigned to the System Support Process (SSP) team.

Responsibilities include analyzing and testing of production issues

reported by users, system enhancements and overall stability to the FLORIDA

(Mainframe system) and CAMS (SAP) interface processing.

Duties included but not limited to the following:

. Lead test projects by defining requirements, and assuring objectives

are met in a timely manner

. Maintained project plans for assigned projects

. Solicit information from direct clients in the field or within

Business area management groups

. Verified that requirements are to users specifications

. Created Use Cases for design of system requirements

. Lead Analyst for testing production bugs and enhancements by

implementing monthly release packages containing approved and

prioritized tasks

. Tested the application on an IBM Mainframe system and also verified

records through the use of TSO

. Meticulous review and approval of various requirements documents

(program requirements list, program specs, Unit test plans, etc)

. Creation of system requirement documents from user prospectus

. Accessing of database to ensure/validate records and files are being

generated as expected

. Research of functionality specific to module aspects

. Created detailed test scripts/plans which outlined business objectives

as well as aspects of test procedures

. Host/Attend meetings with key staff in regards to project's

specifications

. Research/Monitor/Update of software cycle (in-house) tracking tool

(SSP - ISSR database (MSAccess))

. Acquired knowledge of Florida's child support rules and regulations

which was applied in researching business functionality to conform to

State requirements

. Created various business documents including but are not limited to

status reports, test plans/estimates, process flows, statistical

diagrams, and PowerPoint presentations

. Proven ability to adapt to new CSE system applications and manipulate

as end-user

. Dedicated appreciation of software development life cycle

Company: Safe Auto Insurance Company

Project: SAIC AutoPilot system

Role: Quality Assurance Analyst II 04/05 to 06/06

QA Analyst II, for one of Ohio's fastest growing automobile insurance

agencies, assigned to the Quality Assurance team. As developing QA

process, we were tasked with implementing process standards throughout the

software cycle for streamlining of business practices. Team was also

responsible for weekly analysis and testing of production issues reported

by users, system enhancements and overall stability to Auto Pilot system.

(System used by SAIC to create/store client information).

Duties included but not limited to the following:

. Analyzed and tested production bugs and enhancements by implementing

weekly releases

. Weekly project release deadline driven team

. Created detailed test scripts through the use of an in-house

requirements tracking system known as Safe Project

. Acquired knowledge of Ohio's Auto Insurance rules and regulations

which was applied in researching business functionality

. Worked on various policy terms (i.e. Property and Casualty )

requirements test plans

. Began preparation for lead role of Compliance QA Analyst as company

expanded

. Created various business documents including but are not limited to

status reports, test plans/estimates, flow charts, statistical

diagrams, and PowerPoint presentations

. Conducted High-level User Acceptance Test with Executive levels of

management (i.e. Senior VP, AVP, etc. ) as well as regular employees

within various departments (i.e. Sales, Underwriting, CSR)

Created SQL scripts to query databases for data as well as manipulated

data for testing purposes

Acute sense of attention to detail critical to compliance with Department

of Insurance (DOI) regulations

Attended Quality Assurance Institute (QAI) seminar of effective methods

for "Defining & Using Software Standards"

. Utilized RAD (rapid application design) methodology for implementing

releases

. Mentored and trained new staff members on QA protocol

Company: Covansys

Project: Support Enforcement Tracking System (SETS)

Role: Business Analyst / Functional Test Lead 09/02 to 04/05

Functional Test Analyst/Business Analyst for Ohio's child support project,

assigned to the Production Maintenance & Analysis team. Responsible for

the monthly analysis and testing of production issues reported through the

user helpdesk log and performance teams.

Duties included but not limited to the following:

. Followed RUP methodology in estimating deliverables

Monthly deadline driven team

Created Use Cases which were specific to requirements gathered from users

Created flow diagrams and screen mock -ups which depicted the functionality

to be implemented

Created various business documents including but are not limited to status

reports, test plans/estimates,

flow charts, statistical diagrams, and PowerPoint presentations

. Utilized ChangePoint in estimation of project deliverables involving

resource planning and knowledge management.

. Functional Lead for Production Maintenance implementing the RUP

methodology with proven track record of timely releases

o Managed between 5-7 functional analyst

o Mentored and trained new testers in RUP process as well as SDLC

process

o Attend/host JAD sessions to define scope of upcoming projects

o Assisted Tech Lead in reporting bug fixes to upper management

o Delegation of assignments

o Monitored status of delegated assignments

o Attended checklist meetings to determine go/no-go decisions for

implementation to production region

o Creation/Updating of Project plans

. Analyzed and tested production issues by implementing Service Packs

(group of issues found in production) each month

. Created detailed test scripts through the use of Symphony (similar to

Mercury Test Director)

. Tracked and maintained/repaired defect logs through use of the Mercury

tool defect module.

. Acquired knowledge of Ohio's child support rules and regulations which

was applied in researching business functionality to conform to State

requirements

. Created training materials that detailed how to effectively use

documentation tools on the project

Company: GovConnect (formally known as Renaissance Government

Solutions (RGS))

Project: Michigan Child Support Enforcement System (MICSES) Mainframe

system

Role: Quality Assurance Software Analyst 09/98 to 06/02

Quality Assurance Software Analyst for Michigan's child support project,

responsible for providing the State with analysis on system functionality.

Duties included but were not limited to the following:

. Reviewing detailed design documents, technical specs and federal

requirements

. Creation of Test scripts utilizing tech/functional requirements using

Test Director to map requirements with scripts as well as Defect

tracking management

. Meeting with BA's, Project Management group and development team to

verify the functional/technical requirements of the code

. Creating detailed Test Plans and Test Scenarios to test code and

enhancements to the application

. Maintained communication between Project Manager, Testing Manager,

Team Leads, and senior staff through status reports and verbal

communication

. Participated in Unit, System, Integration, Maintenance and Regression

testing

. Created SQL scripts to query databases for data

. Proven to be self-sufficient in all tasks that required only one

resource

. Maintained outstanding record of completing tasks before deadline

. Acute sense of attention to detail due to Federal Requirements needing

to be met

Aided in the development of a new testing methodology

Constructed visual aids, presentations, decision trees, and flow charts

to depict functional/technical requirements to aide in the creation of

detailed test scenarios

Provided Management and Team Leads with detailed testing analysis after

completion of tasks

Ability to multi-task in a fast past environment that is deadline driven

Mentored new staff members entering the project through presentations and

assisting them with hands on experience

. Proficiency with full life cycle testing

Education

Bachelor of Science, Fall 2014

Franklin University, Columbus, Ohio

Degree Emphasis: Business Administration

Michigan State University East Lansing, Michigan

Area of Study: Interdisciplinary - Humanities / Pre-Law

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