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Profile Highlights

• Over 10 years of Project Management experience with large and complex projects.

• Experience with Billing Systems (Clinical, Hospital, Telecom, and Financial).

• Technical Lead with strong working knowledge of Project Methodology (PMI).

• Risk assessment and creation of mitigating strategies.

• Experience delivering projects in LATAM (Argentina, Brazil, Chile, Peru, and Colombia).

• SPOC (Single Point of Contact for issues and change management.

• Creation of PMO for complex projects with mission critical deliverable.

• Expert utilization of project scheduling (MS Project) and project budget.

• Strong and effective communication skills with Team and Vendors (verbal & written).

• Ability to lead geographically dispersed (Virtual) teams (domestic and global).

• Expert understanding and delivery of all Project Life Cycle phases.

Experienced with ITIL implementation for Private Cloud environments.

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Utilization of PMI and CoBIT methodologies and “best practices” compliance.

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Creation of ISO documentation standards (Operations Manuals, Runbooks, Cookbooks)

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Innovative out of the box approach to resolve ambiguity situations.

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Willing to perform travel as required by the project

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Project Management Functions Experience

• Project Team (Matrix) Management (10 900 resources) for medium to large business configurations

across regional and international boundaries.

Project Life Cycle (plan, execute, and deliver) according to PMO pre agreed schedules.

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Team building, resource acquisition, effort coordination.

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Vendor relationship management, third party QA assurance

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Project plans, objectives, deliverables, key milestones, and critical path

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Facilitates planning with business configuration stakeholders

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Development of Key Performance Indicators (KPI) to monitor project success

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Identification of appropriate project resources (skills and roles)

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Identification of project risks and constraints with appropriate mitigation strategies.

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Project Budget management working with executive management support

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Formulates Project methodologies and communication plans

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Continues improvement process development with implementation recommendations

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Utilization of appropriate collaboration tools to leverage Team effort and influence strategic planning &

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execution

Client Relationship Management at all levels across the organization

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Communication and presentation of Project status to various levels of management

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Acts as primary the SPOC (Single Point of Contact) for all project delivery issues

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Project estimating, delivery, reporting, user acceptance testing & release management

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Willing to perform travel as required by the project

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Educational Background

• Master in Project Management (PMP) – George Washington University

• Master of Computer Science (MSc) – Concordia University

• Bachelor of Business Administration (BSc) – New York State University

• Bachelor of Management in Information Systems (BCom) – Concordia University

Languages

Mastery of English & Spanish with working knowledge of French & Portuguese.

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HealthCare Industry Experience (Health, Pharma, Clinical)

Managed Transition and Transformation projects to Integrate, Consolidate, and Standardize all processes for the Billing

System (Clinical Information Systems) providing a significant improvement in patient Healthcare achieving the following

objectives: Improved interdisciplinary patient billing, improved communication and collaboration, improved integration

with other existing government healthcare initiatives, Improved information accuracy at point of care, reduced

medication errors, eliminated documentation duplication, and improved reporting accountability.

Implemented the World Health Organization International Classification of Diseases (ICD 9) for MED Trading Corp using

internet technology (web portals) for users to enter information to track diagnoses of new and existing diseases.

Prepared a guideline to move forward with ICD 10.

Lead the implementation of an infrastructure upgrade for Eli Lilly Caribe Biotechnology Manufacturing Corporation

related to the Clinical Labs deployment project with a budget of $15M.

As a Senior Project Manager lead the information systems component of several USA based projects initiatives in Latin

America. Managed a logistics supply chain project involving the Lanza Pharmaceutical Manufacturing, distribution,

tracking, and consumption of Clinical products by means of data capturing, storing, and electronic transmission

technology.

Utilized FACETS for HIPAA to perform Information Security Risk Assessment, Manage online/offline data gathering for

HIPAA Core Measures (using a repository), perform turnkey Third Party Security (TSP) Assessments with real time gap

analysis, generated actionable real time reports & dashboards to monitor compliance levels, and planned automated

updates for future Changes in HIPAA using templates.

Familiarity with Caremedic and testing environments used by the HIT (HealthCare Information

Technology) such as: EMR (Electronic Medical Records) system availability, IP Enabled Medical

Services, and testing environments. Test Lab Environment build for applications, infrastructure,

and bio devices unit & integration testing, and analyzed cost effective approaches such as Lab

Test simulation, Lab shared services, and full Lab replication.

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Logistics (Supply Chain) and eCommerce Experience

Lead several Supply Chain distribution projects for Ryder Integrated Logistics domestic & international

• The Supply Change eCommerce for projects based in the USA involving Warehouse Management Systems,

Distribution, In Transit Inventory, Just in Time Delivery, and Yard Management systems.

• Deployment and integration of several disparate systems into a unified eCommerce solution supporting the supply

chain distribution, dealership distribution, yard operations, and warehousing management systems.

• Delivered a robust solution for VW Brazil just in time auto parts supply to the line side using a state of the art

warehouse procurement via in transit inventories with shipping from USA, Mexico, Spain, and France, via Brazil

Port (Santos) and truck transportation to the Sao Paulo Warehouse for repacking prior to delivering to the assembly

line. Brazil VW plant produced 2,000 cars every 24 hours and managed over USD$200 million in inventories.

• With Dell lead the Re Engineering of the Supply Chain for equipment parts distribution with new eCommerce cost

effective methodologies that improved Caterpillar’s operational cost.

• With Dell at Honeywell upgraded the logistics of service delivery providing eCommerce alternatives for customers

to request service and more efficient ways for technicians to deliver technical support with lower operational cost.

Data Center & Cloud Computing Experience

• Experienced in Data Center Migrations (Re locations, Co locations, Transitions, Moves, Build).

• Managed 4 Data Center Migrations and 1 Data Center Build (D&R).

• Performed a Data Center migration from IBM to Terremark Data Center Services.

• Performed an IBM Ryder Logistics relocation from Miami to IBM Data Center at Charlotte.

• Managed the Data Center D&R build and migration for the Stock Exchange.

• Lead the Data Center outsourcing transition to IBM from the Planter’s Bank.

• Lead the platform infrastructure Team for Lucent Technologies 3 NOC (Network Operations Center) Data

Center Build for Tier 2/Tier 3 architecture for the Ministry of Telecommunications (KSA) mega project $7B budget.

• Virtualization & Private Cloud Functions

P2V and V2V Server virtualization migration and consolidation Private Cloud Computing

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initiatives directed to convergent architecture designs leading to the consolidation of disparate

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computing and storage tiers into unified systems as a strategy leading towards the future

replacement of network based storage systems (SAN) using SSD technology.

Hyper V Virtualization of Servers, Storage, and Networks.

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Microsoft System Center for virtualized Data Center environments.

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• Network Functions

• Implementation of Network design in an enterprise setting with business critical applications, sub netting and

layer 3 routing protocols, Cisco Layer 3 switches, Layer 2 Switches (PoE and non), Integrated Service Routers,

Voice Gateways, Cisco Unified Communications platform (Communication Manager, Unity Connection, Unity,

Contact Center Express, Unified Presence)

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• Architecture Functions

• Instrumental in the architecture development of enterprise solution designs across multiple business units

within complex sectors working with lead IT Architects.

• Solutions design and technical infrastructures including the development and implementation of high

availability and Disaster Recovery service patterns for multiple data centre implementations of enterprise mission

critical applications.

Technical Skills

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• Methodologies: Extensive experience with Project Management methodologies from IBM, NCR, Lucent, CISCO,

AT&T, Andersen, Ernst & Young, Med Tech, Six Sigma, RUP, and PMI PMBOK (WBS, Budgeting, Earned Value

Costing, Risk Analysis, CRM, Change Management, Supplier/Vendor Management).

• Collaboration Tools: Ten plus years of hands on experience with Microsoft MS Project and MS Office tools (Word,

Excel, PowerPoint, Visio, Access), Project Workbench, Primavera Project, Shared Point Services, Project Web

Access, and SQL Server.

• Internet Technologies: e Business / e Commerce Frame Work, Web Content Management, WebSphere, Portal

Design, Front Page, Web Server, Web Proxy, e Mail Apps, LDAP Directory, HTTP Protocol.

• Applications Software & Databases: SDLC methodologies including: Cascade/Waterfall, Spiral/Prototyping, RAD,

Bottom Up, Agile/Release, Test Driven, RUP.

• Databases / Asset Management / Service Desk / Help Desk: Oracle, Oracle Tools, DB2, Informix, SQLPlus,

SAP/R3 (ABAP/4), SAP (SD), PeopleSoft, Oracle Financials ERP, Vantive, AHD, Peregrine, Asset Center, Lotus

Notes, MS Exchange.

• Main Frame Technology: MVS, JCL/Utilities, TSO, CICS, CABS, QMF, AS, COBOL, RPG, VSAM, ACIS.

• Network, Platforms & Operating Systems: Client/Server, NT, TCP/IP, AS/400 OS/400, RS/6000 AIX(UNIX),

UNIX/NT, ES/9000, HP 3000, QA Testing, BMP Patrol, IBM TIVOLI, HP Open View, CISCO IGX, BPX, and

StrataCom Switches & Routers, VPN, PBX, ACD, CTI, EMC, Firewalls, LAN/WAN/MAN. VoIP solutions such as

(Mitel, Avaya), PSTN technologies (Analog, Centrex, BIX, T1 PRI), WAN/LAN standards (CAT5e/6, 802.x standards).

POFESSIONAL HISTORY

PMP Master Corp – PM Data Center Migration Consulting (Aug 13/Dec 13)

As a Senior Project Manager Consultant performed the Asset Management assessment and preliminary migration

planning for a local Bank in Dubai.

• Delivered the preliminary planning phase for the Bank’s Data Center migration and consolidation

• Including cloud computing, asset management, and storage management

• Migration of Servers P2V and V2V.

• Private Cloud Computing initiatives directed to convergent architecture designs.

• Consolidation of disparate computing and storage tiers into unified systems.

• Strategy leading towards the elimination of network based storage systems (SAN).

• Utilization of PMI, ITIL, and CoBIT methodologies for “best practices” compliance.

IBM – PM Infrastructure Delivery Projects (Aug 10/Jul 13)

Senior Project Manager for the preparation of proposals and project delivery for IBM clients (National Bank of Canada,

Air Canada, Toronto Airport Authority, Aeroplan, Loblaws).

• Virtualization and re homing of physical servers (world wide).

• Coordination of Loblaw’s Data Center including cloud computing, migration, storage, and assets.

• Vendor relationship management (Bell Canada, HP, SITA, and ARINC).

• Projects were related to Airports, Back Office, Credit Card, Operation Centers, Data Center, Network, and

application systems (amongst others e Learning, HRMS, Web Portals, Password control, and various ERP

systems).

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• Management of Laptop security using TPM (Trusted Platform Module) compliant chip by enabling activation of

security features that integrate with other products using industry standard interfaces and hand shake with trusted

protocols.

• Utilization of a set of software components that allow applications and peripherals to take advantage of TPM

hardware across diverse computing platforms compliant with TCG (Trusted Computing Group) standards.

PMC – PM Practice Lead & Business Development Consultant (Jul 09/Jun 10)

Leader of the Project Management Consulting practice and Business Development functions at Prosper Management

Consulting (Oman).

• Successfully deliver of Project Management “Coaching” programs to various institutions providing measurable

performance to over 25 different ERP projects.

• Preparation of Governance Standards & Compliance activities including determining the maturity level and overall

operational positioning of the IT organization.

• Operational Effectiveness Report (ITIL process implementation assessment).

• Quality of Service and Capacity for Improvement Report (performance metrics reporting).

• Stakeholder IT Requirements Assessment (Objectives & Priorities Ranking).

• Services Management Report and Organizational Maturity Review.

• Cost of Service Delivery Assessment (minimization opportunities identification).

• Executive Summary and recommendations for suggested Corrective Action (GAP analysis report).

CVC – PM Practice Lead & Business Development Consultant (Apr 08/Jun 09)

Leader of the Project Management Consulting practice and Business Development functions at Clear Vision Consulting

(Kuwait).

• Performed Programme and Transition Project Management engagements for PMO setup.

• Establishment of methodologies and governance using ISO, ITIL, and CobiT standards and methods.

• General IT consulting guidance to Government Health Ministry, Stock Exchange, Oil Refinery, Civil Servant

Commission, and private Firms.

• Performed Data Center Migration consulting services including Disaster & Recovery procedures.

• Contingency Planning, Business Continuity planning, and Network connectivity requirements.

• Application Environment upgrade and consolidation (ERP)

• MS Exchange remote user access requirements, SMS applications, and Vendors management.

• Preparation of the test Lab Environment including applications, infrastructure, and bio devices to be used for unit &

integration testing.

• Performed Lab Testing consulting for the Kuwait Clinic Network (with 45 Clinics) utilizing Penetration Testing,

Resilience and Stress Testing, Failure Mode & Effects Analysis, Software version & patch testing and Application

Certification management.

• Performed consulting projects for Refineries with Hydrocarbon applications supporting business intelligence and

integration strategies for the Supply Chain and Distribution.

AUXIS – APPLICA Data Center Migration Transition Project Manager (Jan 08/Mar 08)

Senior lead for the Data Center Migration for Applica (Consumer Products Distribution) comprising of 100 Servers and

communications equipment from the IBM Enterprise Data Center to Terremark NAP Data Center (downtown, Miami).

• Full documentation of the Move Day including project Run Book, D&R, and Contingency Planning.

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• Business Continuity planning, Power requirements, HVAC requirements.

• Network connectivity (MPLS and Metro e).

• Applications shutdown/startup/testing, User notifications.

• MS Exchange remote user access requirements, and Management of Vendors and Suppliers.

DELL – Transition Project Manager / Caterpillar Helpdesk Transition Project (Jun 07/Dec 07)

This challenging project engagement involved the consolidation of 10 Service Desk and Help Desk groups into one

Service Center providing significant cost savings and an improved quality of service. The Service Desk and Help Desk

takeover included the Helpdesk Level 2 Service Delivery, Staging, Network Infrastructure, Applications Environment,

Asset Management, e Procurement, e Billing, and Programme Transition, Transformation, Business Continuity, PMO,

Project Methodology, and ISO standards compliance.

DELL – Transition Project Manager / Xcel Energy Utility Transition Project (Jan 07/May 07)

Completed an Outsourcing Programme & Transition Management project for Xcel Energy Utility corporation in the

Minneapolis (USA). The project included the implementation consolidation of the Service Desk, Help Desk, Deskside

Technical Support, Staging, Network Infrastructure, Applications Environment, Asset Management, e Procurement, e

Billing, Programme & Transition, Transformation, Business Continuity, PMO, and Project Methodology using ISO

standards.

DELL – Transition Project Manager / Honeywell Asset Management Project (Aug 06/Dec 06)

Successfully completed an Outsourcing Asset Management Programme & Transition project engagement for Honeywell

in Phoenix (USA). The project involved the asset management services used by over 100,000 domestic employees USA

plus floating employees from the EC and Asia.

The main objective of the project was to transition the currently outsourced billing system (to Blue Current Corp) and

the asset management database to Dell via a new strategic partnership provider (Getronics) utilizing ITIL standards and

methodology.

DELL – Transition Project Manager / Citigroup Transition Project (Oct 05/Jul 06)

Completed an Outsourcing Programme & Transition Management project for Citigroup (Citi Bank, Citi Loans, Citi Auto,

Citi Mortgage) in the USA. Participated in the creation of the due diligence effort and the final SOW. The project

included the transition of the Service Desk, Help Desk, Deskside Technical Support, Billing, Asset management, and

Vendor process enhancement for outsourced technician’s service support. The Credit Card system was serviced using

REMEDY and ORACLE for Service Desk, Help Desk, Inventory control, and Asset Management holding key information

related to version tracking, version control, ownership, licensing, and compliance.

DELL – Senior Project Manager / Biotechnology Deployment Project (Jan 04/Sep 05)

Lead the implementation of an infrastructure upgrade for Eli Lilly Caribe Biotechnology Manufacturing Corporation in

Puerto Rico (USA) related to the Clinical Labs deployment project with a budget of $15M. Successfully delivered

computer Lab facilities comprised of LAN, Servers, Desktops, and Printers, with connectivity to their Mainframe Data

Center. The project required to manage local vendors, partners, subcontractors, construction monitoring, quality

assurance, LAN installation delivery, and facility certification. The project was commended by the Governor of PR.

DELL – Senior Project Manager / AXA Insurance Transition Project (Jul 02/Dec 03)

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Participated in the executive team leading the Programme & Transition Management project for AXA Financial

Outsourcing engagement. The project comprised the transition of all Desktop Services that were serviced by IBM to

DELL/Getronics. The project crossed over international borders to include 7 countries (UK, Germany, France, Belgium,

Japan, Australia, and the USA), and exceeded $100M deal.

ITIL methodology was utilized throughout the implementation of Service Desk, Help Desk, Deskside Technical Support,

Staging, Network Infrastructure, Applications Environment, Asset Management, Business Continuity, and PMO.

NCR Atlanta Senior PM / SKY Telecom Deployment & Transition Project (Jan 01/May 02)

Managed a large and complex implementation for SKY Telecom Corporation. The project budget was over $25M and

included over 450,000 customers, 950 staff members including 50 administrative staff, 750 technicians, 70 supervisors,

10 regional managers, and 50 sub contractor and supplier companies.

Initially was hired specifically to rescue this troubled project which was in the red for $2.5M and had a high risk of heavy

contractual penalties for late completion. Within 90 days of recovery phase the project was back in track avoiding cost

over runs and keeping scheduled target dates.

IBM – Bank Programme & Transition Management Project (Sep 2000/Dec 2000)

Lead of the Programme & Transition Management for IBM’s outsourcing project for the private Bank “United Planter’s” of

the Philippines (UPBP). This project engagement involved mayor upgrades to networks, computing platforms, and

application systems (back office, time to market, product offerings, etc.), business continuity plans, disaster & recovery

procedures, and the transition to IBM of 400 Bank staff. Performed the business process re engineering of the system

architecture design and implementation. Participated in the strategic decision making of business issues and lead the

technology alignment of strategic goals and objectives.

IBM – Coca Cola Supply Chain Distribution Project (Aug 00/Sep 00)

Lead the e Business development transformation project consisting in the restructuring and re engineering of the Billing

and Procurement systems. The customer (Panamco) a mayor distributor of Coca Cola in Mexico, Colombia, and Brazil

with head office in Miami, achieved savings of over $18M yearly by restructuring the distribution logistics using a new

blue print based on the e business concepts implemented. Managed the CRM for customers and suppliers requiring

sales force automation, web based customer support interface, B2B marketing, business development & sales leads,

competitive & business intelligence analysis, retention and cross sell customers, forecast sales, improve sales

productivity, automate selling methodology, Programme & Transition & Transformation to e Procurement, e Care, and

systems development of B2B and B2C.

IBM – Ryder Data Center Migration Programme & Transition Project (May 00/Jul 00)

This successful Data Center Migration project required the physical relocation (transition) of Ryder Integrated Logistics

strategic outsourcing program Data Center of the Hurricane Preparedness Project in Miami (Florida) to be relocated to

the IBM Data Center in Raleigh. The project required meticulous planning and timely execution of the Network design

and implementation, Disaster & Recovery, IT Security, cc mail migration from IBM mainframes to e mail in Lotus Notes,

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and MS Exchange (remote users), as well as other existing applications that supported over 10,000 desktop users. The

transition was performed on schedule, on budget, and with zero downtime to end users.

IBM Hanoi Airport Information System Project (Dec 99/Apr 00)

This challenging project required sensitive customer relationships that involved dealing with the communist government

and airport authority institutions in of Vietnam for the Bid Proposal preparation of the Hanoi Intl Airport Management of

Information Systems Control Center, Flight Information Display System, Departure Control Systems, and SITA

connectivity integration, including FIDS (Flight Information Display System), DCS (Departure Control System), IBM

(AOMIS), SITA (feeds), ICAO (feeds), IATA (feeds), NOTAMS, and the Security Information System encompassing the

ACS (Airport Control System) Operations Room integrated to PAS, MCS, VoIP, Closed Circuit TV, and BIS.

Lead the coordination of the teams located in IBM UK, IBM Sydney, IBM Vietnam, and the ASEAN Headquarters based

in IBM Singapore. The technical aspects of the project involved SDLC using RUP for software development, the

architecture baseline design for a Data Warehousing system using DB2 and Oracle Databases running over an IBM

RS/6000 for the Airport Operations Management of Information Systems (AOMIS).

IBM – Atlanta Gas Utility Y2K QA Testing Project (June 99/Nov 99)

This Y2K date sensitive project involved the Atlanta Gas Utility systems upgrade and QA Testing readiness for

compliance with Y2K standards, involving the functional scope and proposal for effective Y2K Testing Implementation,

Remedial action recommendations, and Y2K Readiness Certification. The project was completed on time/on budget

with customer delight.

NCR New Jersey Banking QA Y2K Compliance Project (July 98/Jan 99)

NCR QA Y2K Global project involving systems upgrade and QA Testing Certification for the Credit Swiss First Boston

BANK, Global Network Services (CSFB/NCR GNS) for the Asia/Pacific Region, in coordination with the USA

(Americas Project) and the UK (European Project).

Investment Banking (equities and derivatives) using a global network with over 900 application programs requiring the

upgrade of over 2,500 Network devices, Routers, Switches, and Computers throughout Asia Pacific for private

investment bank applications with connectivity to the local stock exchange institutions to achieve certification.

CISCO – Miami Telecom Deployment Project (Apr 98/June 98)

Championed the deployment of a CISCO based network for First Com Inc (USA) Service Provider (in partnership with

CISCO) for Latin America (Santiago Chile, Lima Peru, and Miami USA), involving the implementation a private wide

area network system (VPN) servicing in country Banks for domestic and international transactions and software

applications.

LUCENT Technologies Sr. PM / TEP6 Saudi Telecom Mega Project (Jan 97/Mar 98)

As a Senior Project Manager lead the Data Center Build, Migration, and Consolidation of three NOC Network Operation

Centers) designed to support 8 Million telephone lines and 5 Million wireless telephone devices as using a new platform

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architecture infrastructure framework, for the Ministry of Telecommunications (KSA) TEP6 $7.5B Mega Project (AT&T

Lucent).

The system required to support DB2 Data Warehousing systems with integration to Mainframes, Mid Range, and

Networks into a seamless architecture infrastructure involving 23 diverse application systems (Trouble Ticketing, Error

Correction procedures, Vehicle Management, Payroll, Inventory Control, etc.), IT Security, Network Security, Business

Continuity, Disaster & Recovery, and High Availability.

The architecture was composed of a variety of platforms from different vendors which required to support distinct

systems including Communications, Customer Support, Billing, and 23 different business systems, SAP for inventory

Management, Fleet Management, and Internet access), using IBM AS/400 under UNIX supporting SAP and emulating

OS/400 applications. The project included the construction, migration, and consolidation of existing Data Centers into 3

Data Centers.

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