Customer Service High School
Resume:
EDUCATION
ELENA C.
Kaplan College, San Antonio, TX
+ Diploma of Paralegal, 2009-2011
San Antonio College, San Antonio, TX
SCARSDALE
+ Studies in Business, 1988-1989
Thomas Jefferson High School, San Antonio, TX
+ High School Diploma, 1982-1886
EXPERIENCE
OBJECTIVE
To obtain a challenging and rewarding po- + Vera Bradley; San Antonio, TX July 2013 - Present
As a Sales and Stock Associate, my duties include processing all daily incoming shipments, which entails
sition in a dynamic and growing company maintaining the stock room and keeping the store’s floor stocked with product. I am also responsible for
that will allow me to apply my knowledge processing our shipment paperwork and shipping individual client orders that were made online. My re-
sponsibilities also include maintaining the store’s off-site location, which entails organizing and storing all
and prior experience in a positive and ethi- Vera Bradley products alphabetically. I am also responsible for keeping track of our current inventory and
cal working environment. ordering new product as needed. Sales duties include being familiar with all of our products to assist our
customers in making purchases. As a sales associate, my position also includes cashier duties.
SKILLS
+ Crocket Hotel; San Antonio, TX March 2012 - July 2012
+ 20+ years of Customer Service experience As a Front Desk Agent, my duties included maintaining and promoting hospitality to guests at all working
+ Fluent in Spanish operational hours by welcoming and servicing them in a courteous and efficient, friendly manner. My
responsibilities included processing all guest check-ins and check-outs, room assignments and changes, and
+ Microsoft Office Suite late checkout requests. Additionally, I was responsible for making reservations for guests in person and
+ Typing, Faxing, Ten Key over the phone, clearing departures in computer systems, handling cash and credit card charges, securing
payments, and reconciling register balances.
+ Cash Handling
+ Shipping and Tracking + J.P. Morgan Chase; San Antonio, TX Feb. 2011 - Aug. 2011
As a Bilingual Customer Service Representative, my duties included providing all callers with accurate
+ Inventory and Back Stock and update information about their bank accounts. I was also responsible for activating new accounts,
+ Front Desk Operations closing existing accounts, and processing balance transfers. Additionally, I translated billing statements for
Spanish-speaking customers to ensure that they understood the financial terms used by Chase Banking and
+ Customer Interaction filed disputes on unauthorized/unrecognized transactions as requested.
+ Dispatching
+ Courtyard Marriot at The Rim; San Antonio, TX May 2010 - Feb. 2011
As a Bistro Attendant, I had extensive interaction with hotel guests on a daily basis. I worked to exceed
VOLUNTEER WORK their needs by providing quality customer services to ensure their return to our hotel. My responsibilities
+ Meals on Wheels Volunteer included early-morning set up of food and drink displays and performing money counts at the beginning
and end of shifts as the head cashier. Additionally, I prepared food for banquets held at the hotel.
2009 - Present
+ Health Careers High School PTA + Luby’s Cafeteria; San Antonio, TX Jan. 2009 - Feb. 2010
2004 - 2013 As a Unit Coordinator, my main responsibility was processing all paperwork for incoming new hire em-
ployees. This entailed faxing all paperwork to the Luby’s Cafeteria Corporation, creating files for each new
+ United Way Volunteer employee, processing files through proper training for their specific position, and assisting all managers
2007 - 2008 with secretarial duties. Additionally, I was responsible for putting in maintenance orders as needed and
aiding in the selection of Employee of the Month. When needed, I took on the responsibilities of acting as
+ Goodwill Industries Volunteer a cashier and preparing food displays.
2004 - 2005
+ Baskin Elementary School PTA President
REFERENCES
2000 - 2001 + MaryLou Garza / Bank of America Customer Service Specialist
Harland Clarke
CONTACT ME + Celeste Garza / Performance Analyst
+ Phone: 210-***-**** J.P. Morgan Chase
+ Email: acdet6@r.postjobfree.com
+ William Gilliam / Manager
Luby’s Cafeteria
Contact this candidate