ZAIDA OMANA

Palm Springs, FL

561-***-**** or 561-***-****

acdege@r.postjobfree.com

SERVICE-DRIVEN CUSTOMER SERVICE PROFESSIONAL

Qualified by 10+ years’ success in Customer Service/Call Center environments and Sales

BILINGUAL: ENGLISH & SPANISH

SKILLS & STRENGTHS

Client Services Focused Record Management Cash Handling Experience

Effective Communicator Conflict Resolution Skills Phone Representatives Training

Proficient Computer Skills Teamwork & Planning Attention to Detail

Basic Office Equipment Flexible Schedule Office Inventory Management

EMPLOYMENT

Assistant Manager, EXTRA SPACE MANAGEMENT, West Palm Beach, FL 2008 - 2013

Supported sales objectives, revenue growth through maximizing conversion of telephone and walk -in inquiries into rentals

Collected past due accounts, posted payments and processed daily bank deposits accurately and timely

Resolved customer problems timely and effectively

Maintained accurate customer records for contracts and insurance

Changed of address forms, and any correspondence to or from customers

Compiled assigned reports and projects correctly and timely

Performed lock check on a daily basis

Assisted customer with truck rentals at some locations

Assistant Property Manager, EQUITY RESIDENTIAL MANAGEMENT, Boynton Beach, FL 2003 - 2005

Assisted property manager, maintenance staff with tasks associated with the daily operation of property

Created new and effective marketing and advertising strategies to ensure maximum and continual occupancy

Handled NSF’s and bad debt collection

Assisted in eviction process and delivered late rent letters, 3 day “Pay or Vacate” notices

Contacted residents who have unpaid rent

Made bank deposits and verified the accuracy of those deposits

Mentored and trained new leasing consultants

Assisted with leasing duties to include showing apartments and preparing leases

Conducted property inspections and prepared reports

Monitored the quality of the work performed by contractors for landscaping, plumbing, electrical, roofing

Bilingual Customer Service Account Team Leader, NATIONAL ACCOUNT SYSTEMS, Tulsa, OK 2000 - 2003

Managed negotiations of collections for third party accounts

Implemented asset recover strategy

Provided assistant and training to new hires

OTHER EMPLOYMENT

Hydro-Geologist, South Florida Water Management District, West Palm Beach, FL 2007 - 2008

Consultant, South Florida Water Management District, West Palm Beach, FL 2006 - 2007

Substitute Teacher, School District of Palm Beach County, West Palm Beach, FL 2006 - 2006

EDUCATION

Bachelor’s Degree-Geology, Macalester College Saint Paul, MN

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