ROB STOCKWELL

Flat *, The Courtyard, Wellington Street

Kettering

NN16 8SG

Mob: 078********

Email: acdega@r.postjobfree.com

PROFILE

A technical professional with over 10 years

within the gaming industry; and a further

20+ years working as field support in the

electronic and electrical equipment fields.

Accomplished management and technical

skills, organisational and training delivery

experience, including technical and produc

support. Quick to grasp new ideas and

concepts, whilst identifying key

improvements to working practices and

procedures to maximise efficiency without

compromising quality or service. Utilises

exceptional inter personal skills and

communicative abilities to build positive an

lasting relationships with customers,

colleagues and the wider business

community.

very strong communication skills

•

training management, developme

•

and delivery

ability to adapt to difficult situation

•

strong technical skills, electrical

•

and electronic

leadership skills

•

Problem solver

•

WORK HISTORY

September Technical field support engineer

2013

Allen Coding ltd, Stevenage, Hertfordshire

To

Present

Responsibilities include:

Installation service repair and upgrade of high volume coding printers and

printing equipment, for the food, retail, pharmaceutical and packaging industries,

in the field and in the workshop

Scheduling of preventative maintenance and bespoke fitting to customer

production equipment

Technologies include Hot foil, contact printing, thermal printing

Inkjet printing and laser technology

• Ethernet

• RS232

• Electrical and Electronic interfacing

• Firmware upgrade

• Software upgrade

• Hardware upgrade

• Use of tools

December

• Diagnostics and repair

2007

to

September

International technical and training manager

2013

SG Gaming / The Globaldraw

Feltham, Middlesex

Responsibilities included:

All technical specification aspects of gaming terminals and back office administration

products hardware and software.

Technical training of local technical support teams, and field technicians.

System Administration training of support and financial staff

Development and support of emerging and established markets across Mexico and the

Caribbean

software upgrade and operator training

•

networking, switches, routers and Cat5 cabling

•

initial introduction of company product into international markets

•

planning of training requirements

•

delivery of system training to customer

•

delivery of cabinet training to technical staff

•

delivery of administration training to customer

•

remote and in field Product / technical support

•

version control, platform and games versions

•

implementation and installation of product software including games and

•

operating systems

technical issues solving and diagnosis

•

technical testing of game software and platform

•

implemented system processes

•

Implementation of help desk procedures

•

Hardware training and preventative maintenance

•

Additional best practice processes

•

April 2003 Field service technician

to SG Gaming / The Globaldraw

December Feltham, Middlesex

2007

Direct customer support of gaming terminals and back office solutions in the field.

Delivery of training to customer

•

perform fault diagnosis

•

communication with customers

•

provided field support to agreed sla's

•

remote product support

•

configuration and installation of hardware

•

installation of platform and games software

•

integration of systems and network

•

diagnostics and fault repair

•

Field service engineer (Retail)

May 1996

to ICL Fujitsu (Edacom)

April 2003 Plymouth

Working mainly as specialist on the edacom petrol Pos system. Responsibilities included

customer service visits in my area and training of fellow engineers of how to install,

troubleshoot and maintain the system.

Customers included Esso, Shell and Bp also Sainsbury's supermarket petrol forecourt.

As part of the retail team I was also responsible for service and repair of a multitude of

epos systems and even ATM.

installation of system in store

•

trouble shooting and fault diagnosis

•

system programming of parameters and stock

•

front end and back end management

•

writing and production of manuals for engineers to use in the field

•

planning and delivery of training

•

August 1987 Customer service engineer

to Pitney Bowes plc

June 1996 Harlow, Essex

Responsibilities included

installation, service and repair of high speed paper handling, Postal insertion, franking

machinery as well as facsimile and copier maintenance.

achieved status of advanced systems engineer

•

internal training

•

installation of all equipment

•

demonstration of installed equipment

•

diagnostics and fault repair

•

EDUCATION

Plymouth College of further education

2005

Plymouth

Btec diploma

Use of computers in engineering

technical drawing

•

dos

•

windows

•

circuit construction

•

applications

•

John Kitts College

2000

Plymouth

RSA computer literacy and information technology

A short course aimed at familiarisation of computers and software applications

microsoft word

•

microsoft excel

•

microsoft outlook

•

microsoft powerpoint

•

other microsoft computer applications

•

Plymouth College of further education

October

1982 Plymouth

to City & Guilds 224 Electronics servicing

May 1984

parts 1, 2 and 3

2 years full time study

electronics principles

•

measurement and control

•

digital electronics

•

tv and audio

•

micro computer technology

•

SOFTWARE/SYSTEM SKILLS

Operating Systems: dos, windows, windows server

Desktop Applications: microsoft word, excel, powerpoint

Version control implementation

Use of Vpn and remote desktop applications

FTP use

game software

•

games platform

•

game product

•

versions and version control

•

support software

•

system administration

•

LANGUAGE SKILLS / others

CRB checked

OLCI Domestic installers certificate

Part P

main language English

can speak a little spanish

spent time in spanish speaking markets

•

Contact this candidate