EDUCATION DeVry University, **** to ****

B.S Technical Management (CIS)

GPA: 4.0, Summa Cum Laude

University of Phoenix, 2006 to 2007

A.A Accounting

GPA: 3.96, Honors

EXPERIENCE

October 2012 to Gentiva Health Systems Atlanta, GA

Present Business Systems Analyst

. HR and Payroll liaison between business users

and corporate development team

. Served as SharePoint SME, Site Collection

Administrator, and WCM for Corporate Systems

. Acted as Team Leader; facilitating requirements

gathering sessions and testing coordination

. Manage Project priorities including documentation,

system testing, and implementation.

. Facilitate regular status meetings to review,

discuss, and identify project progress and issues.

. Generate detailed functional design documents,

technical specifications, use cases, and diagrams

to document business process and system

requirements

. Provide training documentation and production

support for corporate systems end-users

. Troubleshoot issues and provide business support

by creating reports and data mining (SQL)

. Assist with unit testing, coordinate User

Acceptance Testing (UAT) and track issues.

July 2012 to Home Depot (Contractor- KForce) Atlanta, GA

October 2012 Business Analyst/ Project Coordinator-Finance Systems

Integration

. Held meetings and interviews with users and

managers to produce business process maps using

Visio 2010

. Assisted in the training of users by assembling

user manuals and system documentation

. Created and customized SharePoint sites and sub-

sites to facilitate the Management of project

phases, schedules, and resources (SharePoint

Reporting Services, InfoPath, & Designer)

. Provided recommendations to Director on project

management and reporting tools.

. Conducted demonstrations and training sessions on

the use and functionality of the SharePoint

Project Management site.

January 2012 to ASC Norcross, GA

June 2012 Business Analyst/Project Manager-Payroll/Time and Attendance

. Instrumental in the enhancement of web-based

system by gather business requirements

. Used reporting and business intelligence tools

to support business decisions (SQL Server, Report

Builder, & MS Office)

. Manage the strategic and tactical activities of

software application projects (code review, task

assignment, implementation, requirements review,

enhancement design etc.)

. Oversee the productivity for an international

application development team (Mumbai, India)

. Developed design documents to identify project

feasibility

. Create application design documents to

facilitate and direct the enhancement of

applications

. Work with Project Sponsor and offshore IT staff

to upgrade and launch system improvements.

. Lead testing efforts; ensuring all issues are

identified, documented, and reported

. Enforce project deadlines and schedules;

assisting in the facilitation of team and client

meetings.

November 2009 to ADP, Alpharetta, GA

December 2011 Payroll Support Specialist

. Supply on-going application and technical

support to assigned client base of 125

. Provide decision support to internal and

external customers (i.e. design & deliver MR

reports)

. Conducted analysis of errors to determine the

cause and resolve issues

. Manage projects while maintaining early

completion track record

. Served as subject matter expert while testing

product enhancements

. Support internal and external clients by

completing system edits and adjustments (i.e. Tax)

. Perform research and analysis of payroll data

using PeopleSoft Enterprise, RSVP, AutoPay

Mainframe, and SAP

. Maintain efficient records with use of Clarify

Customer Relationship Management System.

. Updated employee and client records via

Mainframe and Enterprise PeopleSoft System

. Instrumental in the completion of projects for

TotalSource Payroll Support & Wage Garnishment

Depts

May 2008 to Taylor Bean & Whitaker Mortgage Corp, Atlanta, GA

August 2009 Sr. Business Analyst-Mortgage Banking

. Gathered information for the creation of

reports used to aide in management decisions

. Elicited information pertinent to requirements

writing using relational databases and SQL

. Provided assistance to business units on

process design and workflow

. Created process and data flow diagrams in MS

Visio for software and process design

. Supported pre and post development, testing,

and implementation of software products

. Assisted in designing a SharePoint site to

facilitate collaboration and document version

control

March 2001 to IndyMac Bank, Norcross, GA

November 2007 Business Analyst -Mortgage Banking

. Developed and Administrated SharePoint portal

site for Strategic Management Division

. Served as subject matter expert (SME) within

Strategic Management projects

. Designed and developed monthly production and

customer performance trend reports

. Coordinated UAT Sessions and developed test

plans for new system releases

. Reconciled and adjusted accounts using research

and analysis and data mining using SQL

. Tested systems as an end user for defects and

identified gaps in system requirements.

. Utilize system level expertise to influence

Enterprise information management.

. SharePoint Administration to facilitate the

collaboration of teams and reduce manual processes

ADDITIONAL INFORMATION

Training:

. MS SharePoint Administrator Training at IndyMac

Bank, 2007

Membership:

. Project Management Institute, Member - PMI

ID#1584355

COMPUTER SKILLS

. Operating Systems: Windows 7, Windows Vista,

Windows XP, Linux

. Standard Software: MS Office Suite (Word, Excel,

PowerPoint, Access, Outlook), Adobe

. Software/Solutions: MS SharePoint InfoPath, &

Designer, MS Project, MS Visio, MS SQL Server,

Oracle, TOAD, SQL Developer, SAP, Crystal Reports,

PeopleSoft, Ev4, Ev5, AutoPay Mainframe (IBM-CCI

Mainframe), Windows Live Meeting, Clarify CRM, MS

Visual Studios, Eclipse Avaya IP Agent, Citrix,

VPN, HP Quality Center, Bugzilla

. Languages: C++,C#,SQL, JAVA, HTML, XML, ASP.Net

. Methodologies: Agile SCRUM, RAD, Waterfall

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