Marc A Montecalvo

***** ******** ***** *****: 813-***-****

Riverview, FL 33579 US acde4y@r.postjobfree.com

Certifications

● A+ Certified by CompTIA

● Dell Certified Systems Expert (DCSE)

Abilities

● Extensive knowledge of all Microsoft Windows Desktop and Server Operating Systems

● Extensive knowledge of Microsoft SQL 2000, 2005, and 2008

● Extensive knowledge of all Microsoft Office programs

● Working knowledge of current Macintosh Operating Systems

● Excellent writing, analytical and communication skills

● Self motivated, organized and able to work independently

● Consistent ability to multi task and complete projects on time

Employment History

Owner / Photographer

08/2012 – Present Montecalvo Photography LLC Riverview, FL

● Self employed photographer for weddings and special events

● Complete management of all business functions: bookkeeping, taxes, scheduling, etc.

Sr Technician

12/2009 – 08/2012 CompuGroup Medical Tampa, FL

● Conducted complex analysis of systems, including diagnosis, correction of faults, and proposed solutions

● Implemented new client server installations as well as conducted server migrations for existing clients

● Acted as lead on all Microsoft SQL database issues and the back end of our software

● Reviewed new builds and hotfixes from development and coordinated the roll out of updates to clients

● Performed support and analysis functions across a range of development and project activities

● Assisted with employee technical development leading to increased employee efficiency

Sr Technician / Resolution Specialist

1/2007 12/2009 Dell (Stream Global Services) Tampa, FL

● Diagnosed, analyzed and rectified hardware and software failures for Enterprise and Server clients

● Provided advanced tier support to production team

● Handled technical escalation calls from dissatisfied customers

● Trained classes to increase technical knowledge of agents leading to greater employee efficiency

● Participated in round table discussions to address and improve multi level technical issues regarding

software, hardware, and procedures

Store Manager

8/2004 9/2006 Mega Micro Systems Brandon, FL

● Managed employee operations to include hiring, training, scheduling, and yearly reviews

● Diagnosed and repaired issues with customer workstations, servers, and networks

● Interfaced with clients in choosing the best computer or upgrade to fit their needs including designing

custom computers and servers

Safety and Security Officer

9/2003 8/2004 Brandon Regional Hospital Brandon, FL

● Ensured a safe and secure working environment for employees throughout the hospital

● Addressed non medical questions and concerns of patients and visitors

Field Technician

8/2002 9/2003 Jersey Jim Towers Clearwater, FL

● Designed and installed entertainment systems, surveillance systems, and computer networks in both

residential housing and businesses

● Completed pre wiring in new residential and commercial buildings

● Trained users in the operation, maintenance, and basic troubleshooting of personalized systems

General Manager

3/2002 10/2002 Red Roby Software, Inc. Brandon, FL

● Managed finances to include balancing books, creating invoices, and documenting tax paperwork

● Represented the company in public relations events and networking fairs

● Spearheaded the company’s product market research

Computer Maintenance Journeyman

7/1999 2/2002 United States Air Force Brandon, FL

● Served as the organization’s systems administrator

● Managed and directed the installation, maintenance, repair, overhaul, and modification of mobile and fixed

high speed general and special purpose computer and switching systems, and missile control

communications systems

● Performed job duties in high paced environments under serious pressure and very harsh conditions

● Provided technical support and training for staff on client hardware and software systems

Education History

Hillsborough Community College Computer Science

USAF Community College Electronic Switching Systems & Computer Maintenance

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