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Customer Service Project Manager

Location:
Grabill, IN
Posted:
March 29, 2014

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Resume:

Christopher Wilson

*** *. ****** **.

Edon, Ohio 43518

acddtn@r.postjobfree.com, acddtn@r.postjobfree.com

419-***-****, 419-***-****

Objective: To obtain a challenging position that allows me to utilize my current skills to

assist in advancing a business that offers a stable employment opportunity.

Experience:

Technical Support Specialist:

• 2006 to Present: Bard Manufacturing. Bryan, Ohio

Troubleshooting supplier’s instillation problems or locating problem areas and

repair procedures for previously installed equipment. Assist engineering in

designing of new equipment and troubleshoot older equipment. I also help on the

Engineering management board to help design new geothermal, air conditioning

and heating units. Microsoft Office/word/excel and many other computer programs

are used. Logistic experience, strong organization skills, excellent writing and

verbal skills, EPA Universal Certified, NATE Certified. Customer service and sales

are some of my strongest abilities, I also help to resolve issues with Bards Units

and have many requests to speak with me directly. CPR Certified.

Teaching Instructor

• 2011 to 2012: Northwest State Community College: Archbold, Ohio

Instruct students in geothermal engineering using appropriate course outcomes

developed by college-wide subject area faculty; asses student performance in these

courses. Apply teaching techniques effective in laboratory/clinical setting using

state-of- the- art geothermal system. Prepare lesson plans, syllabus and course

information sheets, create appropriate teaching aids, and arrange provision of

instructional materials and activities for student usage in classes and as homework

assignments.

Project Manager:

• 1997 to 2006: Starks Inc. Bryan, Oh.

For over 9 years I worked as a project/service/sales manager for Starks Inc. I

worked with government, state, commercial, and residential projects. Budgets were

always on time and in budget. Trained and supported service Technicians

managing a team of 15 + technicians, and helped to manage sufficient workloads

and monitoring production on each key job, conducting weekly meetings. I also

helped to develop sales, and helped with engineering projects to design and build

new and existing equipment. Years of experience with scheduling, inspections and

testing, problem resolution, quality assurance inspections, proposals, Refrigeration

and Freon, gas processing, brazing, instillation, electrical, sheet metal design,

estimating, geothermal units, boilers, heat pumps, sheet metal design, pumps,

chillers and cooling towers, general construction, medical gas, geothermal units,

temperature controls and green projects, strong organization skills, logistic

management, excellent written and verbal skills. Part of my position also included

working on billing, budgeting project reports, reading blueprints and schematics,

presentations for sales, electrical, Air-condition and customer service and client

interaction is a strong ability. EPA Universal Certified.

Co/Owner Manager:

• 1997 to 1986 Wilson Plumbing and Heating

Worked with my father to help develop sales, train technicians, hiring, worked with

vendors on pricing and delivery, aggressively developing new customers and new

markets, HVAC sales. Worked with refrigeration, heat pumps, chillers, cooling towers,

refrigeration, leasing, purchase, etc., scheduling, quality assurance, electrical,

AutoCAD, estimating, proposals, design engineering, geothermal units, boilers,

installing new and used equipment, billing, strong organization skills, excellent

written and verbal kills, computers, blueprints, project management. I have spent

many years doing customer service and managing the day to day responsibilities of

running a business.

• Education:

Ivy Tech, Ft. Wayne Indiana.

Associates Degree: Deans List

HVAC/Applied Science

Edon Northwest Schools

Diploma

Honor Roll

1989-2009: Various certification courses including but not limited to:

*NATE Certified, Brazing Certified, Medical Gas Certified

*Water Furnace GSC Certified

*Bard Heating & Cooling Equipment Service Seminars

*Bryant Heating & Cooling Equipment Service Seminars *Lennox Heating &

Cooling Equipment Service Seminars

*Geothermal Ground Loop, Pond, and Vertical Installation Certification

* EPA Universal Certificate

* More available upon request.

References:

Glen Bowen: Friend/Engineer 419-***-****

Scott Dean: Friend/Business Owner 419-***-****

Troy Moyer: Friend/Maintenance 419-***-****

Volunteer Work:

•Help the library build a new building doing all of the heating and air-conditioning

•Assistant Scout Master for local Boy Scout Troop 74

Salary: Negotiable



Contact this candidate