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Customer Service Management

Location:
Denver, CO
Posted:
March 28, 2014

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Resume:

Brittany A. Cameron, MBA, CMP

720-***-****

acddmk@r.postjobfree.com

EXECUTIVE SUMMARY

Brittany Cameron brings an extensive background in planning, marketing and execution of events and

communities. Her experiences range from developing and managing high-level corporate events and

multi-track content-focused conferences to smaller member meetings and roundtables. Brittany is a

detail-oriented individual who executes thoroughly planned events and marketing campaigns. She has

established a reputation for successfully implementing multiple projects and events while maintaining

a high level of quality and exceeding budget expectations. Her passion for offline and online

communities has driven her to find opportunities to connect attendees from her events on a continual

basis.

Brittany also possesses strong organizational skills, keen attention to detail, and the ability to

effectively manage multiple priorities while maintaining a high level of interpersonal communication

and a customer-first mindset. In addition to a high level of accountability, adaptability and

professionalism, Brittany takes pride in building a positive work environment to ensure others are able

to grow and succeed in an organization as well.

CAREER HIGHLIGHTS

Achieved 187% of revenue goal for a first-time event

Grew an existing events division revenue from $800,000 to $1.5 million in less than two years

Consistently received ratings from sponsors, speakers and attendees of 5 out of 5 for overall

experience with event management

Developed community plans for utility audience or various levels

Built and maintained several social media sites for small businesses

WORK EXPERIENCE

February 2014 – Present INITIATE* LLC I Denver, CO

Partner, Community Guru; Consumer Advocate, Smart Regions Initiative

September 2013 – Present Lyft Denver, CO

Driver, Mentor & Community Advocate

August 2010 – December 2013 Energy Central Aurora, CO

Program & Events Manager

September 2009 – 2014 Ascension Public Relations Dallas, TX

Social Media Consultant

January 2007 - September 2009 University of Dallas Irving, TX

Director of Student Activities and Recreational Services

SKILLS & QUALIFICATIONS

Business Management: Created and implemented business models for conferences, including

budgeting and P&L balancing.

Marketing: Partnered with marketing departments to create and implement event marketing plans

including websites, sales materials, brands, social media and onsite experiences.

Client Management & Customer Service: Drove the delivery on all sponsorship offerings, attendee

experiences and content completion while maintaining excellent customer service ratings.

Project & Operations Management: Managed all event activities including attendee experiences,

onsite branding, hotel/venue management, room blocks, food and beverage, guarantees, activities,

AV, database creation and maintenance, and evaluation distribution. Planned, managed and

coordinated logistics for all events including contract negotiation, vendor hiring and management,

travel, shipping, budgeting, communication with sponsors and speakers, and registration.

Program Management: Managed internal team and outside resources for event execution from

content building through onsite management

Community Management: Co-contributer to 2 online communities for Lyft. The Denver driver

community has over 300 members. Respond to real-time questions, promote positive & fun

discussions and ensure the community maintains the Code of Honor. The New Driver Lounge has

over 3000 members nationwide and is reserved for new Lyft drivers within their first 30 days. Provide

support for new drivers, encourage them to own their rides, answer questions and promote positive

dialogue. Work with other mentors and the Lyft HQ team to brainstorm new ways for driver community

engagement.

EDUCATION

Certified Meeting Professional

July 2010

Masters of Business Administration, Concentration in Sports & Entertainment Management,

University of Dallas Graduate School of Management; Irving, TX

August 2009

Bachelors of Arts in Modern Languages, Concentration in Spanish,

University of Dallas; Irving, TX

May 2007

HONORS

Member of Sigma Iota Epsilon

National Association of Professional Women: Woman of the Year 2011

Who’s Who Among Young Professionals (2008)

Member of the University of Dallas National Alumni Board

ACTIVITIES

Jericho Jog Planning Committee (2012)

Tough Mudder 2011, 2012 & 2013 Finisher

Young Adult Coordinator (2011-present)



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