JAMES BISHOP

**** * ****** ** • Phoenix, Az *****

626-***-**** • acddkv@r.postjobfree.com

A growth-oriented Professional qualified as a Network Systems Administrator or PC Technician

through a combination of practical experience and academic training.

SUMMARY OF QUALIFICATIONS

Knowledgeable IT Professional with progressively expanding experience in Network

System Administration, particularly Cisco Systems and devices, LAN,WAN,VLAN,

WLAN, DNS, DHCP, LUNS and Clusters, Data Replications, remote and local backups, and

storage.

Have over 5 years of customer service experience in restaurants and fast food, trained as a

shift leader, handling money, customer complaints, food preparation duties, cleaning task,

janitorial, and maintenance on restaurant equipment.

Firsthand experience in troubleshooting, configuration, and repair for PC computer and

network components.

Skilled in Active Directory and call setups using Avaya Manager, I-star, Prodo, Customer

Tracker, Cab Mate ticketing system, Call software, help desk escalations, network routing

and protocols, and NTFS permissions. Other software knowledge include Excel, Access,

Word, and Power-point, outlook.

EDUCATION AND TRAINING

ASSOCIATE OF APPLIED SCIENCE IN NETWORK SYSTEMS ADMINISTRATION 2011

DEVRY UNIVERSITY Pomona, California

DEAN’ LIST AT DEVRY UNIVERSITY 2012

GPA 3.7

BACHELORS OF APPLIED SCIENCE IN NETWORK COMMUNICATION

MANAGEMENT 2015

DEVRY UNIVERSITY

PROFESSIONAL EXPERIENCE

VOIP SUPPORT

NEXTIVA 12/2013

01/2014

SCOTTSDALE, ARIZONA

• Remote desktop and ticket escalations

• Call center and feature setup

• Data entry and troubleshooting

• Phone support and triage, call handling

•

• OPERATIONS APPRENTICE

02/2013-05/2013

• ARROW S3

TEMPE, ARIZONA

• Use ticketing system to escalate equipment issues.

• Data Entry and call handling 50+ calls daily.

• Handle customer and technician request and complaints.

• sold telecommunication devices

•

• CUSTOMER SERVICE REPRESENTATIVE

10/2012-02/2013

• TOTAL TRANSIT

GLENDALE, ARIZONA

• Call Center taking 150+ calls daily.

• Enter trips into the cab software.

• Handle customer request and complaints.

• Data Entry and call handling

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• IT SUBCONTRACTOR

12/2010-08/2012

• NET 5 IT STAFFING

Glendora, California

• Installed pricing components, packaged and reshipped old equipment for Home Depots .

• Configured, troubleshoot port issues, and repaired PCs for Lowe’s.

• Replenished firmware in Television monitors at the Hilton.

• Configure and upgraded DVR security system OS’s made adds to Active Directory forest for

Ultra Beauty Saloon supply chains.

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