Audria Nance

acdd2d@r.postjobfree.com

817-***-****

MCSE MCSA

I am currently seeking a position where I can grow my skills as an administrator as well as offer

my current expertise and experience to a team. I am a self-motivated fast learner. I like what I do

and continually study and learn to keep up with current technology.

TECHNICAL SUMMARY:

Hardware: HP servers, Dell Servers, network switches (managed and non-managed)

Software: MS Orchestrator, MS Office Suite, RamQuest, Siteminder

McAfee enterprise edition, Symantec Enterprise Edition ActiveSync client, SMS,

SCCM, MOM, Visio, RxCheck, AnyQueue, Core FTP, Magic ticketing software,

some experience with vb.net scripting, Blackberry Enterprise Server (Exchange),

Siebel, Dell open manage, Pitney Bowes SendSuite, EFI PACE and Digital

StoreFront, IIS 6 and 7.5, SQL 2005 and SQL 2008.

(Currently studying for Microsoft SCCM exam)

Scripting languages: VBScript, powershell, SQL

Firewalls: WatchGuard, SonicWall, ISA, SurfControl

SPAM Filters: Postini, Baracuda

Platforms: Windows 2000 Active Directory, Windows XP, Windows 2007, Windows Server

2003, Windows Server 2008, MS Exchange 2008, SMS, SCCM, MOM, MS

Exchange 2000, MS Exchange 2003, Group Policy, VPN Management, Asterix

VoIP (received formal training),TCP/IP, routing and switching, DHCP

Storage: Veritas Backup Exec, Computer Associates, Exabyte, Symantec Backup, SAN

PROFESSIONAL EXPERIENCE:

October 2012 – February 2014

Fidelity, Contract through NTTData/MISICom

In this position I was in charge of Pitney Bowes applications, SendSuite Shipping, SendSuite

Desktop and Arrival shipping and receiving software.

I was also charged with EFI PACE and Digital Storefront printing applications.

I Supported Motorola MC70 handhelds with ActiveSync 4.5 as the operating system.

I successfully upgraded the Pitney Bowes suite of applications from a legacy version to a recent

vendor supported version that had failed to be done in a year and a half before I arrived.

Work closely with vendors to resolve any application issues

Manage Windows server 2003

Manage Windows server 2008

SQL server 2005

SQL server 2008

Added applications to IIS 6

Was able to troubleshoot and fix issues applications running on IIS 6

Added applications to IIS 7.5.

Was able to troubleshoot and fix issues applications running on IIS 7.5

November 2011 – October 2012

Alcon, Contract through Comforce

• In this position I troubleshoot issues with Siebel applications (8.01, 7.53, 7.0 and 6) this

responsibility includes keeping the application running, implementing solutions for

production issues as well as installing updates.

• Support Servers for development validation and production (50+ servers globally) this

includes application servers and SQL database servers.

• I monitor backups for 100+ servers keeping them current and making sure all production

boxes have a good backup every day.

• I manage and promote websites in Apache Tomcat.

• Prepare and execute test scripts for change control (this happens for validation and

production)

• Troubleshoot any disk space errors (page file etc) and expand drives compress databases

where needed.

• Create and maintain technical specifications.

• Create and test disaster recovery plans for the infrastructure piece.

• Retire hardware servers as we change the environment to virtual.

• SQL database refreshes from Prod to development or validation environments.

• Work closely with vendors to resolve any platform issues.

March 2010 – October 2011

Saxon

Application Administration

In this position I was tasked daily with designing innovative automation solutions to

various business needs using Microsoft Opalis to automate file transfers, start and stop

services, encrypt and decrypt files using 7zip, scheduling sftp and ftps from for moving secure

documents. bank to bank. Installation/upgrade IBM Connect:Direct to IBM/Sterling Commerce,

FTP and other standard industry applications. I worked as part of a team in a large

corporate environment to automate processes that are being done manually or are

required to run without human intervention, saving the company countless hours of

business group and IT personnel work. I regularly have to take an idea from the business

user and design a process using Opalis to automate it (such as verifying the existence of

certain files or other conditions, and moving/FTP-ing, encrypting, decrypting, kicking off

other applications, etc. This required scripting vb/.bat). This position required that I work

with all groups in the company from the end-user to the business-user and outside

vendors alike, as well other IT, change control staff and developers.

I also support a number of applications that I have learned with minimal documentation,

fixing issues with these applications in a reasonable amount of time. I create SharePoint

sites for business entities and handle active directory group permissions, SharePoint

permissions, ftp permission for incoming and outgoing data as well as troubleshoot issues

that arise with in-depth security.

• Writing policies utilizing Opalis/Orchestrator in order to move documents internally, via

connect direct, to and from informatica, sftp, etc.

• IBM/Sterling Commerce Connect:Direct 4.x Win

• Utilized the Opalis portion of SCCM to automate processes, to restart services, to monitor

and alert

• Encrypting and decrypting objects utilizing pgp, compress objects with winzip, rar, and

7zip.

• Administering and troubleshooting SharePoint 7.0 and 10.0

• Troubleshoot an assortment of application related issues

• Customer relations

• Ticket management utilizing Magic (Remedy)

• Change Control documentation

• Began learning to utilize and implement powershell scripts making tasks easier and more

powerfull.

• Some powershell scripting

October 2009 – March 2010

Saxon (contract)

Application Administration

• Write policies utilizing Opalis

• Troubleshoot an assortment of application related issues

• Customer relations

• Ticket management utilizing Magic

• Technical writing

• Change Control documentation

.

June 2007 – January 2009

Contran Corporation

Systems Administrator

• Cleaned up acquired company so that it would be SOX compliant.

• Integrated Cisco firewall solutions

• Removed unsecure wireless networks

• Re-configured active directory so that there were OU’s and groups to write policies that

could be used to better secure and manage the network.

• Integrated Exchange server 2003 to its own server by creating a backup server (utilizing

Veritas backup Exec).

• Implemented a SAN for Waste Control Specialist for large amounts of data.

• Integrated Symantec enterprise Virus protection on its own server

• Integrated WSUS to push MS updates and ensure all PC’s had the latest security updates

and patches after I had testing each patch before sending it to the users.

• Liebert backup power with dial-out capabilities to alert administrators when the power went

out so all servers could be shut down gracefully.

• Integrated GFI to alert when communication stopped to any server, service, router or

firewall carried blackberry to be alerted when services would stop for a certain amount of

time

• Administered Active Directory and Group Policy

• Utilized MOM to monitor nodes on the network and SQL servers.

• Administered Netbackup/NetApp

• Integrated VB Scripting to map drives and printers to OU’s

• Integrated Blackberry Server 4.1

• Migrated to Exchange from Groupwise

• Documentation and Change Management

• Installed and tested any and all software that went on any network in the company.

• Debugged any issues that were to come up during the testing phase or after.

• Documented Networks for 3 companies held by Contran utilizing Visio 2003

• Mentored employees in a remote location to take over the on-site administrative tasks (ie.

Adding new computers and new users to the network)

May 2004 to June 2007

Sendera Title, Inc

Information Systems Manager

• Brought a hosted solution in-house, setting up and configuring 12 servers

• Responsible for the entire Sendera WAN/LAN.

• SMS

• Installed and tested any and all software that went on any network in the company.

• Debugged any issues that were to come up during the testing phase or after.

• Made sure IIS and ASP were enabled on server before installation

• Installed on proprietary server in a central location (followed MS instructions, install went

smoothly).

• All clients were upgraded to xp before the install.

• Once the Install was complete the SMS client was pushed out to client computers

• Hired and supervised employees to support the new demands of the newly implemented

domain.

• Designed Active Directory domain for Sendera

• Designed and implemented group policies utilizing the AD users and computers mmc

snap-in.

• Designed and implemented network load balancing for 2003 terminal server environment.

• Provided desktop support for Windows 98 – Windows XP

• Installed, configured, maintain and support SQL Server 2000 as well as SQL Server 2003

• Installed, configured and supported McAfee Enterprise edition antivirus software.

• Purchased Domain name and redirected IP for website and mx records for mail.

• Installed, configured, supported Blackberry Enterprise server for Exchange.

• Pushed out updates and IT profiles for Blackberry’s from Enterprise server.

• Installed and configured ActiveSync on client pc’s

• Installed, configured, maintained, and supported Terminal Server 2003

• Installed, configured, maintained, and supported network load balancing for Terminal

Server.

• Installed, configured, maintained and supported Exchange Server 2000 as well as

Exchange server 2003

• Installed, configured, maintained and supported DHCP server

• Installed, configured, maintained and supported DNS server

• Installed, configured, maintained and supported IIS server

• Implemented File and Print Server configuration and support

• Converted ASP user system to proprietary use company-wide (no downtime except for the

time it took to copy data from their system to ours)

• Designed and Administered IP networks for 13 offices with WAN, frame relay for the larger

offices and VPN for the smaller.

• Sonicwall configuration, installation and maintenance.

• Utilized VB scripting to map printers and drives to the OU’s that needed them.

• Planned and implemented group policies.

• Installed, configured, supported and maintained Blackberry Enterprise

• Brought in redundancy to the major producing offices

• Responsible for purchasing and installation of all new equipment

EDUCATION:

• Forsyth Technical College, Winston Salem, NC

Major: Networking Technology

• Piedmont Bible College, Winston Salem, NC

Major: Music Education

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