Diane Bracken

**** **** ***

Dallas, TX *****

214-***-****

acdcsv@r.postjobfree.com

SUMMARY:

• Highly motivated professional with a dynamic personality; extraordinary people skills and

experience coordinating and managed shift of admit specialists.

• Organized, detail oriented individual who welcomes new challenges and multiple projects

simultaneously.

• Outstanding communication skills in establishing and building rapport with clients, physicians,

management and team members.

• Experienced in providing excellent customer service.

• Innovative problem solver who works well under pressure and adapts easily to changing needs.

• Computer skills include: Microsoft Office

ADMINISTRATIVE SKILLS:

• Type 55 wpm Filing

• Faxing Copying

• Answering phone

SOFTWARE SKILLS:

• Siemens InVision Gold / Smart ID / Smart Ix and Quick

ER

• EPIC: Care Connect Hyperspace / Track Board / Department Appointment / Master Daily Schedule

• Tele Tracking XT MedAsset / Patient Check in Board

• HIPAA Carepricer

• Palm Scan Voice Tracer

• Ecare Nebo

• ADT-Lite

PROFESSIONAL EXPERIENCE

Texas Health Presbyterian of Dallas 2005 - 2013

Admission Specialist, Patient Access

Diane Bracken

214-***-****

acdcsv@r.postjobfree.com

Patient Access Department Emergency Room:

• Shift Coordinator controlled ER registration with more than 9 registration specialists per shift.

• Coordinate with charge nurse for ambulant patient to ensure correct medical records and account

created during their visit.

• Schedules ER registrars to ensure each task is performed in a timely manner.

• Developed task list for each ER registrar specialists.

• Assist Team Leader in all new hires training throughout initial 90 days review period.

• Insurance Verification to ensure patient coverage.

Patient Access Department Main, Hamon and Breast Center Admission:

• Create or Active patient account.

• Educated patients on HIPAA form, patient rights and insurance benefits.

• Use CPT Code and ICD-9 Code to create estimate amount due of time of service.

• Up front collection.

• Patient research for duplicate medical records.

BG Personal Service 2004 – 2005

Leasing Consultant

• Responsible for Tax Credit / Section 8 / Rent Roll

Walden Management 2002-2004

Leasing Consultant

• Responsible for Bond Property / Section 8 / AMSI

IKON Document Service 1987-2002

Shift Manager

• Shift Manager

• Assist Shift Manager

• Recruiter / Trainer Assistant

• Quality Control Analyst Manager

• Quality Control

• Machine Operator

Education

F.D. Roosevelt High School 1980

• Graduated

Cedar Valley Jr College 2000

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