Alyson Round

Tel: 012*-***-****

077**-******

E-mail: acdcs5@r.postjobfree.com

* ****** ***

Tipton

West Midlands

DY4 7NY

I am a highly experienced, flexible and self-motivated individual

who has many years experience, in a variety of roles and sectors,

within the Banking industry. Organized, creative and time effective

team player who produces results in pressurized and challenging

environments with ease. Excellent communication skills combine with

a passion for service.

Career Summary July 2013 - present

PMO Support - Bishopsgate Financial

The role is to support the Project Manager &

Project Team working within the Corporate division

of RBS.

Responsibilities include:-

Direct support to Project Manager.

Collate and analyze customer account data.

Prepare weekly/monthly dashboard reports for

Stakeholders.

Liaise with business operations teams, Relationship

Managers and Service Delivery Managers. .

Identify and escalate any risks or issues.

Using a variety of software packages, such as

Microsoft Word, Outlook, PowerPoint, Excel, to

produce correspondence and documents and maintain

records, spreadsheets and databases.

Arrange and participate in meetings, conferences

calls, take minutes and ensure any actions are

completed.

Liaise with colleagues in other regions and staff

within the RBS network.

Maintain project contact lists and holiday tracker.

Order stationery and equipment working to a budget.

Ability to multi-task and work well under pressure,

often juggling several tasks at once.

March 2013 - May 2013

Consultant - Advantage Transition Bridge Fund

Limited

Completion of a loan capture and reporting exercise

required by Capital for Enterprise (UK Government)

October 2010 - February 2013

Implementation /PMO Support Manager - Bishopsgate

Financial

The role is to support the Implementation Team

working within the Corporate division of RBS with

the migration of a large number of their clients to

another buyer.

Responsibilities include:-

Direct support to Senior Implementation Manager and

cover in his absence.

Collate and analyze customer account data.

Prepare weekly/monthly dashboard reports for

Stakeholders.

Liaise with business operations teams, Relationship

Managers and Service Delivery Managers to

successfully complete the migration process for

each customer.

Attend meetings with high value customers as

support to Implementation Manager.

Identify and escalate any risks or issues that may

affect the successful completion of the migration

process.

Using a variety of software packages, such as

Microsoft Word, Outlook, PowerPoint, Excel, to

produce correspondence and documents and maintain

records, spreadsheets and databases.

Arrange and participate in meetings, conferences

calls, take minutes and ensure any actions are

completed.

Liaise with colleagues in other regions and staff

within the RBS network.

First point of contact for customer telephone

enquiries.

Responsible for on-boarding/off-boarding team

members.

Maintain project contact lists and holiday tracker.

Order stationery and equipment working to a budget.

Ability to multi-task and work well under pressure,

often juggling several tasks at once.

April 2009 - October 2010

Office Manager - Advantage Transition Bridge Fund

Limited

Responsible for the day to day office operations

covering both East and West Midland regions and

direct support to the chief executive.

Responsibilities include:

Sole responsibility for completion of both client

loan agreement and legal / compliance documentation

for Companies House and tracker set up to monitor

return

Liaising with solicitors with more complicated

security requirements

Agree, set up & monitor arrangements of loan

schedule with client

Setting up & monitoring loan repayments

First line of contact for client queries in

relation to the set up and running of their loan

agreement.

Preparation and collation of client monthly

statements.

Collate data for regular return, required by

government agencies, re operation & progress of

fund.

Collate invoice data to reclaim fees relating to

consultancy services provided by directors of the

company

Liaising with an outsource agency with the

production of management accounts

Identify, chase & escalate client non payments

Track & monitor client staffing levels required by

government

Responsible for managing finances for both regions

online and point of contact with the bank for all

queries.

Responsible for receiving and allocating incoming

post to the correct department to ensure dealt with

correctly.

Responsible for the purchase of stationery as well

as managing stock levels to ensure stockpiling does

not occur and at the same time that levels remain

workable.

Organize and co-ordinate all meetings for Board,

Committee and clients producing documentation and

power point presentation as required.

Responsible for health & safety procedures

1978 - 2009 Barclays Bank

2007 - 2009 Managers Assistant Commercial Banking

Supporting a Corporate Relationship Manager to

provide Sales and Service to a portfolio of 50

customer connections with turnovers ranging from

1million to 12million. Preparation of paperwork

prior to customer visits, proactive and reactive

sales, excellent service skills via telephony and

face to face customer visits with Relationship

Manager. Attend and organize customer forums,

lunches and seminars. In the absence of the

Relationship Manager provide support and solutions

to customer base in areas of risk, sales, service

and complaint handling. Outbound cold calling to

arrange appointments with potential new businesses.

Key achievements:

Won a quarterly award for sales and service three

times in first year of role.

Played a key role in the "Employee Opinion" working

party, held meetings with team and team leaders to

ensure changes took place in the right categories,

which resulted in a huge improvement in the annual

survey for the team.

Organized staff social events to support team

building, which included an eight-mile walk on Red

Nose Day raising 200.

2005 - 2007 Premier Relationship Manager (Retail)

Sole responsibility of providing sales and service

to a portfolio of 120 customers. To achieve targets

for existing and new to bank customers. Mainly

inbound calls from customers looking for advice on

all lending and saving products. Complaint handling

and resolving, budget planning and outbound cold

calling to achieve targets. All targets met and

exceeded throughout time in role.

2001 - 2004 Manager Small Business

Sole responsibility of providing sales and service

to a portfolio of 400 customers. Provide assistance

to local businesses in the form of presentations

and organizing seminars. All targets met and

exceeded throughout time of role. A customer wrote

to the Chairman, Sir Peter Middleton, commending me

Early career on my service skills.

1999 - 2001 Branch Manager (Retail) - Lye

1997 - 1999 Sales Advisor (Retail) - Stourbridge

1978 - 1997 variety of other roles including

counter, machinist and personal banker.

Education and 1972 - 1978 Perryfields High School Oldbury

Qualifications 7 CSE's attained, including 6 at 'C' or above

NVQ Level 2 in Customer Service

Barclays Professional Standard Testing

accreditation in:

Selling for Success

Influence and Negotiation Skills

Selling Skills

Fire Marshall

Data Protection

Fraud Awareness

Securities Part1

Time Management

Telephony Skills

Protection and welfare of Staff

Performance Management

Anti Money Laundering

Risk events

Sanctions awareness and customer engagement

Health and Safety 1, 2 and 3 including display

screen equipment and manual handling

Your responsibilities

Leisure

Interests Holidays, reading, walking with the dogs and member

of the Harley Davidson Motorbike Club.

Contact this candidate