Ana Herrera

**** *. *** ****** # ****

Gilbert, AZ 85233

Cell phone # 480-***-****

Email address: acdcmo@r.postjobfree.com

Career objective: looking forward to a position in customer service.

Career summary: Prior experience in customer service involving phone work and sales.

Skills:

• Excellent customer service, work ethic and communication

• Type 45 wpm

• Proficient with Excel, Word, Microsoft and Windows.

• Bilingual (English and Spanish).

• Extremely productive in high volume, high stress environment.

• Ability to multitask

• Work well under little or no supervision.

Professional Experience

THE HOME DEPOT 02/2013-05/2013

Cashier

As a cashier associate I learned how to work the cash register, upsell the product, and perform

open/close duties while providing excellent customer service.

Ultimate Staffing/ CLP Resources 02/11/2013-02/15/2013

Receptionist

During this short assignment I was able to utilize my skills to provide excellent customer service.

My duties included answering phones, transfer calls to correct department and some data entry.

Iqor 11/2010-01/2013

Dealer and Technical support/ customer service agent.

Primary duties

• Started as a customer service agent for metro pcs cell phone Company answering

inbound calls in support of customer's needs.

• Creating and managing accounts as well as providing excellent customer service.

• Ascended within 3 months to the dealer and technical support team. Assisting customers

with step by step trouble shooting instructions to resolve data and application issues.

• Assisting dealers resolving billing and service issues, as well as managing customers’

accounts.

Firm International 02/2010 01/2011

Sales person

Registered member of an undergarment sales company

Designed and performed attractive presentations resulting in an increase on sales.

Education

High school Diploma

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