Sandy Crowder

** ****** ***., ****** ** L*J *K* 905-***-**** acdcau@r.postjobfree.com

I am a dynamic professional with a broad-based administration, community-service, and customer-service acumen. I am

very eager to transition into a role with a world-class employer who values a focused mindset, outstanding client service,

and expertise in client support, administration, and relationship building. Equipped with a friendly, customer-focused

philosophy, I thrive in a performance-driven culture.

Core Competencies

Exceptional Customer Service Administrative Services and Support

Strong Oral and Written Communications Experience in Preparing Legislative Contracts

Research/Analysis/Documentation/Reporting Co-ordinate Private/Government Bids and Tenders

Pension & Benefits Administration Skilled in Risk Assessment/Problem Solving

General Office Equipment Usage Proficient in WordPerfect, MS Word, Excel, QuickBooks

Driven and Detail-oriented Professional Experience with Time- and Content-sensitive Materials

Professional History

The Car Lady – Facilitator/Trainer 2011-Present

Present Customer Appreciation Programs to new vehicle purchasers outlining manufacturer vehicle information as

well as safety and maintenance information.

Build and maintain professional rapport with dealership personnel and guests.

Interact with program guests as a whole and individually, answering their inquiries and concerns.

International Nail & Beauty Supply Inc. – Sales/Marketing 2013-Present

Create marketing strategies for promotional purposes.

Develop personal relationships with clientele to promote company products and services.

Assist with in-store sales and product setup, and liaise with suppliers for new and existing product orders.

T. Hamilton & Son Roofing, Inc. – Executive/Administrative Assistant 2009-2011

Co-ordinated documents for bids and tenders on private and government projects.

Collaborated with management to provide excellence in office administration and customer service.

Demonstrated extensive knowledge of clerical and administrative systems and procedures, including: addressed

customer inquiries; problem resolution; upheld strict confidentiality; multi-tasking; and time management.

Supported Employment Canada Employment and human resources issues; oversaw manufacturer warranty

information, group benefits administration, project and supply management.

Delivered unparalleled integrity, initiative, resourcefulness, consistency, and diligence in achieving business objectives for

both short- and long-term goals.

Served as internal support to departmental operations, adept at handling highly-confidential and sensitive company

information, maintaining detailed administrative and procedural processes, retrieving and manipulating data accurately.

Adapted quickly to standards and new procedures while working to improve culture and increase efficiency.

Improved employee relations by planning and engaging in team-building activities.

Tracked and managed A/R and A/P,

Made travel arrangements for all employees.

Great West Life – Benefits Analyst 2006-2009

Administered and processed small group benefit renewal packages for clients.

Provided accurate and high-quality service in an efficient manner to clients, while consistently meeting or exceeding

established goals.

– 01 –

Colleges of Applied Arts & Technology Pension – Plan Pension Administrator 2004-2006

Served as pension plan expert, processing member enrollment, retirement estimates, marriage breakdown

information, and various multi-transactional processing as per regulations.

Facilitated system testing, implementation, and configuration for new programs and procedures.

Updated, assessed, and evaluated the Annual Pension Statements for plan members.

Home Depot – Schedule Writer/Human Resources Assistant 2003-2004

Responsible for the scheduling of all store employees based on weekly and monthly budget limitations.

Participated in the hiring process for new employees.

Counseled employees with human resources, benefits, and store practices and policies.

Assisted management with analysis and preparation of company reports for budgetary purposes.

Healthcare of Ontario Pension Plan – Pension Analyst, Pension Benefits Specialist,

1991-2003

Customer Service Representative, Member Services Assistant

Served as pension plan expert processing member enrollment, retirement estimates, marriage breakdown

information, and various multi-transactional processing as per regulations.

Analyzed, investigated and processed complex and high profile cases manually to ensure accurate and timely payment

of pension benefits, as well as file reviews and audits, cheque and benefit determination approvals.

Developed procedures and manuals to perform duties and calculations associated with legislation, departmental and

procedural changes/improvements for 40+ departmental employees.

Liaised with Policy, Actuarial Services, Quality and Risk Management, Finance and Systems departments to ensure

accuracy, quality and compliance with the Plan Text and legislation.

Represented the company and department with project management, conferences, seminars and courses.

Prudential Insurance Company of America – Death Claims Examiner,

1981-1989

Regional Marketing Assistant, Administrative Assistant

Complied and analyzed all documentation to ensure benefit payments were made to the correct beneficiary.

Ordered investigative reports in the event of suspicious or unusual causes of death.

Coordinated all documentation and examinations for new agents licensing with the Ministry.

Participated in the development of a mini hand-held computer, which became a valuable tool for field agents to input

and transmit data to Head Office.

Within strict departmental timelines, analyzed prospective client prospectus for distribution to District Offices

country wide.

Education/Certifications

OMVIC (CERTIFIED IN AUTOMOTIVE LAW AND ETHICS) - Georgian College

Financial Services Underwriting Certificate – Seneca College

QuickBooks – Seneca College

Training & Development

Windows/Apple Processing Systems - Electronic Mail, WordPerfect, MS Word, Excel, Internet Browser

Pension Administration and Transfer Valuation Systems

Carpentry Program Certification – Plumbing (Residential and Repairs) – Hardwood Flooring - Durham College

General Office Equipment

Community Involvement

Volunteer at a local women’s shelter

References

Available upon request.

– 02 –

Contact this candidate