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Customer Service Human Resources

Location:
Garwood, NJ
Posted:
March 28, 2014

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Resume:

JILLIAN E. MINSAL-BELL

*** ****** *****

LAKEWOOD, N.J. 08701

848-***-****

acdc64@r.postjobfree.com

JILLIAN E. MINSAL-BELL

SKILLS

Languages: BILINGUAL - English, Spanish

* ***** ** *********** Experience. 13+ Years of Administrative

and Customer Service Experience. Advanced in DENTRIX Advanced in

MS Office, UCSW, and CA-DOC VIEW. Knowledge of Medical

Terminology, Dental Terminology and Procedures, ICD9 and Future

ICD 10 codes (received training),Health Insurance procedures and

codes, Title, Accounting, Real Estate and Mortgage.

Typing Speed: 120 wpm, Organizational, Excellent in Multi-

tasking

Certified in CPR and Universal First Aid

EDUCATION

Ocean County Vocational Technical School - February 2011-May 2011

CERTIFIED NURSES AIDE PROGRAM Toms River, NJ

Ocean County College - Sept 2000-February 2004

EXPERIENCE

Serenity Health Group LLC Lakewood, NJ February 2014 - Current

Human Resources Director

Office Manager

• Responsible for Hiring of Clinicians, Physicians, LCSW, CNA’s

and office staff

• Responsible for filing electronically all resident face-

sheets, session logs and progress notes

• Office Management duties: ensure payroll submitted timely,

setting of schedules for all Clinicians, Physicians, APN’s, LCSW

and CNA’s

• Ensuring day-to-day functions run smoothly and efficiently

• Responsible for verification of insurance and ensuring we

receive payment timely

Center for Health Education Medicine & Dentistry Lakewood, NJ

August 2012 – January 2014

Promoted to Accounts Receivable Specialist for Dental in May 2013

• Responsible for obtaining past due payments owed to CHEMED’s

Dental Department

• Responsible for the updating and submittal of various reports

to the Senior Accountant

• Collaborated with the Dental Billing Department ensuring

accurate payments from Insurance Companies and patients

• Understanding of all aspects of finance through CHEMED’s Chief

Financial Officer

• Single-handedly collected over $10,000 in unpaid funds in 8

weeks

Dental Receptionist

• Responsible for making all Dental Appointments utilizing the

Dentrix System

• Responsible for all patient phone calls coming into the office

• Responsible for the distribution and scanning of all mail,

i.e. x-rays, letters and prescriptions

• Interpreter/Translator for all Spanish Speaking patients

Horizon Blue Cross Blue Shield Farmingdale, NJ May 2005 –

February 2009

Claims Control Clerk

• Assistant to two hundred employees in State Health Benefits;

including Customer Service Rep, Claims Processors, Coaches,

Supervisors and Management

• Trained multiple employees in data entry, report processing,

and distribution of mail, faxes, and all incoming emails

• Created Workflows for fifteen various Microsoft Excel Reports

for management

• Responsible for three departmental eFax/Email; including

Distribution, printing, and collaborating with staffing

• Responsible for the timely distribution of all incoming and

outgoing lets to members, subscribers, and providers

• Responsible for the distribution and handling of supplies,

copiers, printers, and fax machines

• Assisted the Customer Service Reps with various Spanish

speaking providers

• Handled reports for group meetings and handling of all social

events for the department

Foxtons West Long Branch, NJ May 2001 – May 2005

Closing Coordinator Supervisor

• Collaborated with sellers, buyers, attorneys, title companies,

mortgage companies, and banks on a daily basis regarding

clients’ closings

• Supervised and oversaw twenty-two Closing coordinators,

twenty-five Negotiators, and collaborated with fifteen Managers

and Supervisors on a daily basis

• Responsible for the new and current employees in data entry,

contract processing, and distribution of mail, faxes, incoming

emails, and customer service

• Obtained payoff statements, title searches, reviewed

judgments, and ordered deeds and affidavits

References and Letters of Recommendation available upon

Interview.



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