DAVID A. WOFFORD

acdbvo@r.postjobfree.com

281-***-****

objective To achieve a position with an established company in which I am given

an opportunity to demonstrate my excellent work ethic and diligent

professionalism, which will allow me to prove myself to be an asset to

the company's continued growth.

Experience

July Computer Repair Tech/Customer Service-Independent Consultant for

2007-Present Advanced Computer

. Troubleshoot Hardware and Software issues for Windows based

operating system and MS DOS

config.

. Assist customers troubleshooting over the phone and in person for

any e-mail, operating system, windows, MS Office, and internet

connection or software problems

. Remove/replace hardware as needed, assist customer in picking

upgrades that would be beneficial for them.

. Reformat hard drive as necessary

. Replace and reload hard drive and operating system as necessary

. Assist customer in maintaining the integrity of their data in any

software format, as needed.

. Prepare new computers for sale to the general market to include

software programs, drivers, and e-mail set up. Assist customer in

installing programs specific to their needs.

. Propose hardware/software configurations to assist the customer in

finding solutions for their computer needs.

. Educate customer on computer/software use, as needed.

March, 2007 Independent Contractor

- July 2007 . Deconstruction of job site, to include tear out on tile, sheet rock,

ceramic tubes.

. Design the reconstruction of projects to include framing, tile,

sheetrock, hardwood

flooring repair, plumbing, and electrical work.

. Facilitate the project process by supervising subcontractors to

include personnel

Management.

. Maintain a timely production schedule in order to complete projects

on time and under

Budget.

January Comcast / Auditor-Independent Auditor

2007-March Assisted in running an audit for an independent contractor (SJ&N) to

2007 monitor active and inactive Comcast customers, checking for proper

signal strength

Assisted Comcast in clearing the lines of unauthorized customers

October Independent Contractor

2005- . Designed the reconstruction of projects to include framing, tile,

December sheetrock, hardwood

2006 flooring repair, plumbing, and electrical work.

July 1999- Stream / Portland, OR-Customer Service and Troubleshooting

March 2004 Adhered to industry standards to maintain call times and quality

Used extensive computer knowledge to assist customers in connectivity

and printing issues

Worked as a Tier 2 Technician for the Resource Desk.

Awarded the Speed Power Passion Award for four months in a row.

Awarded the First Call Resolution Award

January Simmons Graphics / Pressman

1996-July Assisted in daily operations on a 6- color Heidelberg Press

1999 Bindery Assistant, Cutter, Stitcher, folder Operator

February USAF / Aerospace maintenance apprentice

1993 - May KC-135 Phasedock

1995 B1-B Flightline

Education

1992-Decembe Gateway Baptist GED

r

Experience

Ten years of Customer Service, Three years Military, Fourteen years

Computer Experience

FUTURE GOALS

Further my knowledge in the Information Technology Industry. Would

like to Achieve designations and certifications to further my career.

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