Objective

Medical Professional position allowing for the demonstrated organization,

customer service, communication, and medical assistant skills proven by 12

years of successful service.

Profile

Motivated, personable professional with a verity of skills set. History of

dedication and commitment to work performance excellence. Talent for

quickly mastering technology, terminology and new task assigned.

Diplomatic and tactful with professionals and non-professionals at all

levels. Accustomed to handling sensitive, confidential records.

Demonstrated history of producing accurate, timely, reports and meeting

stringent Healthcare insurance guidelines.

Flexible and versatile able to maintain a sense of humor under pressure.

Poised and competent, with demonstrated ability to easily transcend

cultural differences. Thrive in deadline-driven environments. Excellent

team building skills. Demonstrated a commitment to service, organization

values and professionalism through appropriate conduct and demeanor at all

times. Work with minimal supervision.

Skills Summary

Projects Assistance Computer Savvy Insurance Billing

Report Preparation Customer Service Accounting/Bookkeeping

Written Correspondence Scheduling Front-Office Operations

General Office Skills Marketing Professional

Presentations

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

o Prepare complex reports for managed care organizations and insurance

companies, ensuring full compliance with agency requirements and tight

deadlines.

o Author professional correspondence to customers and vendors.

o Conduct small-group sessions on meditation/relaxation techniques.

o Communicate medical concepts to patients using layman's terms to

facilitate understanding.

o Rapidly learn and master varied computer programs.

o Accurately transcribe physician orders.

o Comply with federal, state, local and company-specific regulations

related to quality of product, employee and donor safety and to the

proper performance of day-to-day activities.

o Answer phones within reasonable timeframe.

o Maintain orderly filing system, purging records as needed.

o Take and record donor pulse, blood pressure, and temperature measures

and monitor electronic donor questionnaire system.

o Prepare and assemble new and repeat donor charts

o Assemble collection containers for plasma donation.

o Coordinate donors to donor floor and compensate donors using the Debit

Card system.

o Maintain complete and accurate records, in accordance with cGMP.

o Install, prime, and disconnect disposable sets on the plasmapheresis

machines.

o Operate, maintain, and perform trouble-shooting of plasmapheresis

machines within scope of training. Refer advanced trouble-shooting to

certified technicians.

o Maintain and calibrate equipment.

o Attend monthly staff meetings and other team meetings as needed.

o Supports the center management team in identifying operational

opportunities for continuous improvement, initiating changes to center

processes as needed, through use of company approved procedures

(including but not limited to 5S, Value Stream Mapping and Kaizen).

o Ability to read and follow Standard Operating Procedures (SOPs) and to

maintain complete and accurate records.

o Good verbal communication and customer service skills.

o Ability to multi-task and work as a team player.

o Other duties and responsibilities as assigned

Customer Service/Problem Solving

o Oversee front-office operations and provide impeccable customer

service:

o Greet patients and staff.

o Comfort patients and staff.

o Committed to meet customer service expectations, greeting donors

as they enter and exit the building.

o Develop and implement organizational policies:

o Served as the unit's communication person, answering phone

calls, taking and relaying messages. Answered questions of

patients, physicians, or other departments in persons or by

phone. Initiated emergency protocol under the direction of a

physician or nurse.

o Provided routine information regarding Hospital and unit

procedures.

o Maintained confidentiality and protected sensitive data at all

times.

o Provides care and support to patients under the direction of the

physician and/or mid-level provider. Contributes to the planning and

delivery of patient focused care:

o Provides patient personal care/hygiene and physical comfort.

o Assists Nursing staff in the admission, discharge and transfer

of patients by performing duties such as inventorying/storing

patient belongings, providing patient with relevant personal

care/comfort items.

o Prepares patient, equipment and supplies for specific

procedures/examinations.

o Perform finger stick, test sample, and record other donor

measures to include hematocrit, total protein and weight.

DETAIL MASTERY & Organization

o Manage all aspects of day-to-day operations:

o Coordinates with other Hospital departments, such as Radiology,

Housekeeping, Laboratories, Social Services to request and

obtain supplies and services.

o Patient scheduling for unit.

o Finances: accounts payable/receivable, invoicing, insurance

billing, budgeting.

o Initiated, maintained, and updated patient charts, inserted

appropriate forms, ancillary department reports, and consults.

o Works with nursing staff to coordinate patient transfers to and

from the unit.

o Rearranged order of charts for medical records when patient is

discharged. Ensures that charts for transfer patients were

copied prior to transfer to other facilities.

o Addressed patient data for nursing and medical staff as needed.

o Compliance with all healthcare facility, HMO, and insurance

requirements.

o Worked collaboratively and supports efforts of team members.

o Managed patient flow ensuring enough time for patient and family

education.

o Obtains and labels a variety of samples (e.g. urine, stool and

sputum specimens); transport blood and blood products.

o Enter donor information into the Donor Information System (DIS).

o Stock supplies, break down empty cartons and assist with proper

disposal.

o Monitor donors during donation process and respond to donor

reactions.

o Maintain general cleanliness of work area and assist other work

areas as needed to ensure a clean and professional environment.

Employment History

Biolife Plasma Services June 2012 to May 2013

Coralville, Ia Medical

Screener/Phlebotomist

Saint Joesph Hospital May 2002 to September 2011

Tacoma, WA Emergency Room Coordinator

St. Francis Hospital August 2001 to February

2002

Federal Way, WA Medical

Assistant/Administrative

Franciscan Midwives August 2000 to January 2002

Tacoma, WA Medical Assistant

Guidance Services, INC September 1999 to March 2000

Federal Way, WA Administrative

Support/Medical

Atria Laurel House July 1997 to September 1999

Tacoma, WA Certified Nursing Assistant

Providers Home Health June 1996 to June 1997

Tacoma, WA Home Health Coordinator

Specialist

Bel Air Health Care Center September 1995 to June 1996

Tacoma, WA Certified Nursing Assistant

Education

Clover Park Technical College

American College of Professional - Medical Assistant level A, B, C and E

Highlands Health Care - Certified Nursing Assistant

Lincoln High School

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