DIANA OCHOA

acdbsc@r.postjobfree.com

***** ******** ***, ********* ** 91763

602-***-****

OBJECTIVE

To obtain a full-time position in the medical field in able to utilize my

expertise in medical assisting and administrative tasks to grow within a

successful company.

EDUCATION

Brookline College Received AA in

Justice Administration

Phoenix, AZ 01/2011

IIA College Received

Medical Assistant Certificate

Phoenix, AZ 10/2008

EXPERIENCE

Back Office Medical Assistant, Camelback Health Care

Phoenix, AZ,

03/2013-04/2014

Bio-Identical Hormone Treatment coordinator, Obtain prior authorizations,

and create referrals, scanning medical records. Obtain Triage messages and

assist with Lab call-backs, Schedule appointments for all. Help coordinate

education seminars for the weight loss clinic and aesthetics, maintain

working relationships with all the providers to ensure effective

communication and execution of daily work flow.

Medical Transportation, Brokerage of Arizona

Phoenix, AZ, 05/2012-04/2013

Quality and Compliance Department: Reviewed and investigated member and

provider grievances for transportation needs, generated monthly reporting

regarding compliance and policy protocols, assisted in monthly provider

meetings, mastered accurate data entry, reviewed call waves, and maintained

HIPPA compliance.

Customer Service Representative: Handled multiple phone lines (over 200

inbound phone calls), Fine tuned customer service skills, dispatched cabs

for voucher calls, scheduled patient appointments, scheduled for

Greyhound/shuttle tickets, and obtained authorization from Medicaid

insurance providers.

Back Office Medical Assistant, Mountain Park Health Center

Phoenix, AZ, 01/2012-05/2012

Provided exceptional customer service, received and reviewed medical

records, triage calls, obtained vitals, performed UA, PAP assistance,

inventory/restock, ear lavage, worked for 9+ providers, assisted in

translation, utilized both EMR system and paper charting.

Risk Management Assistant, AAA Full Transportation

Phoenix,

AZ, 10/2011-01/2012

Administrative Assistant: Customer service, verified auto insurance,

initiated claims, answered multiple phone lines, returned phone calls from

VM messages, data Entry, collected and inputted check and finance

Information, filed, charted, added/deleted insurance fleet, investigated

auto accidents, interviewed drivers, completed appraisals, legal and non-

Legal correspondence/demands.

Customer Service Representative: Handled multiple phone lines, customer

service, dispatched cabs for voucher calls (AHCCCS), and data entry.

Stay at home Mother

05/2011-10/2011

Medical Assistant, Phoenix Family Medical Care

Phoenix, AZ, 09/2009-05/2011

Front Office Lead: Patient customer service, verified insurance, completed

prior authorizations and referrals, scheduled imaging, collected copays and

payments, answered a multiple phone line system, maintained medical

records, and trained new employees.

Back Office Lead: Administered Injections, VFC, ECG/EKG, ABI, Vitals,

assisted in blood draw, UA, PAP assistance, inventory/restock. Conducted

several tests including: Spirometry, Peak flow, Albuterol TX, and Allergy

tests. Conducted eye exams, diabetic foot exams, ear lavage, and trained

extern students in all areas of the Back Office.

Medical Assistant, Clinica Familiar Bella Vista

Phoenix, AZ. 10/2008-08/2009

Back Office: Obtained patient vitals, tested UA, PAP assistance,

administered injections, and conducted ECG/EKG's.

Front Office: Created referrals, maintained medical records, verified

insurance, collected copays/payments, and scheduled appointments.

SKILLS

Bi-lingual (Spanish/English), Medical law and ethics, Medical terminology,

First aid/CPR certified, All MS word, Exceptional Organizational skills,

Multi-tasking, Very responsible, Hard working, Detail Oriented, and Self

motivated individual.

*References upon Request

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