Cherae Jackson

**** **** **. ****, ** *****

224-***-***** acdb5m@r.postjobfree.com

SUMMARY

•

Detail oriented Customer Service professional with excellent customer service skills for over 10+ years,

and 5+ years administrative experience; experience in a training and developing new staff, Responsible for

maintaining, researching, and updating employee personnel records; and verifying various employee

information relating to employee records. Maintains knowledge of company, department, and records

retention policies and procedures, particularly with respect to employee privacy and release of information

Knowledge of employee benefits with emphasis on FMLA, COBRA, 401(k), HIPAA and ERISA

compliance.

Strengths include:

Microsoft Office Suite

Excellent written, verbal and interpersonal skills

Time management skills and ability to multi-task

Willingness to learn and work independently

WORK EXPERIENCE:

Paralegal-Internship Lake County State’s Attorney Office/C.S. Division Waukegan, IL

September 2013 – December 2013

Strategically calculated financial obligations

Managed balances related to child support accounts

Interpreted and reviewed judicial and administrative support orders

Judiciously wrote court orders

Tactfully prepared affidavits and maintained documents

Attended status hearings, answered status motions in court and trial work

Customer Service Supervisor Enova Financial Gurnee IL

June 2005 – August 2012

Coached, monitored and trained new customer service representatives

Provided accurate internal account assistance

Handled escalated calls with effective resolutions techniques

Administered corrective action forms for disciplinary purposes

Developed training programs for new hires

EDUCATION: A.A.S. in Paralegal Studies, College of Lake County, Graduation May 2014

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