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Customer Service Technician

Location:
San Diego, CA
Posted:
March 26, 2014

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Resume:

Lindsey M. Blanton

**** *** ****** #*

La Jolla, CA 92037

602-***-****

Dear Laboratory Technician Selection Committee:

I am writing to express my interest in the laboratory technician position

that recently opened. I believe that my work experience and education

qualify me for this position.

My current laboratory technician position with the crime scene response

bureau, contract laboratory technician position in the forensic biology

bureau, internship, and volunteer work with the Phoenix Police Department

Crime Laboratory over the last seven years has provided work experience in

the forensic biology, toxicology, and crime scene response sections of the

laboratory. I have had the opportunity to prepare reagents, perform and

record QA/QC testing and maintain log books and inventories, maintain

police laboratory files, participate in the proper handling of biological

waste, hazardous chemicals and sterilization of laboratory utensils. I

have also provided support to the analysts, as needed in the lab and out in

the field. Additionally, I am familiar with chain of custody and clean

techniques.

Furthermore, I am proficient in the use of a number of computer programs

such as Access, Excel, Word, Outlook, Power Point, PACE and Laboratory

Information Management System currently in use at the Phoenix Crime

Laboratory.

In addition to my current laboratory technician position, contract work,

volunteer and internship experience in the field, I have completed more

than thirty college credit hours in the physical sciences. I am pursuing a

Bachelor of Science degree in biology to be completed in December 2014.

I am hard-working, organized and adept in learning new skills. I am highly

ethical and trustworthy and believe that I have the attributes necessary to

be a productive member of any team. I am confident in my abilities and am

anxious for an opportunity to utilize my education, experience and skills

in a laboratory technician position.

Thank you in advance for your consideration,

Lindsey M. Blanton

Enclosure: Resume

LINDSEY BLANTON

8366 Via Sonoma #D ? La Jolla, California 92037 ? 602-***-****

SUMMARY

Bachelor of Science Degree in Biology to be completed in December 2014.

Experienced in laboratory procedures, research techniques, and scientific

reporting. Possesses superior problem solving skills and is an excellent

communicator. Trustworthy, detail-oriented, organized, and ethical;

proficient in computer operations.

EDUCATION

B.S. in Biology will be obtained in December 2014 at San Diego State

University, San Diego, CA.

PROFESSIONAL EXPERIENCE

Laboratory Technician - August 2008-March 2014

Phoenix Police Crime Laboratory, Phoenix, AZ

. Assist Crime Scene Specialists in collection and impounding of

evidence

. Draft formal reports

. Maintain calibration certifications on various equipment to meet

ISO17025 and lab accreditation standards

. Prepare reagents and test kits for analytical use in the lab and in

the field

. Perform and record QA/QC testing and records for all chemicals that

are used

. Maintain chemical log book, MSDS, and procedures manuals

. Maintain laboratory area which includes inventories, replenishing

laboratory supplies, and disposing of biohazard waste.

. Receive and log physical evidence into the Laboratory Information

Management System (LIMS)

. Safety liaison for Crime Scene Response section of the laboratory

Customer Service Representative (Teller) - July 2002 to April 2004

Washington Mutual Bank, Phoenix, AZ

. Fast-paced, high-volume, face-to-face customer contact

. Process customer financial transactions

. Identify and sell Washington Mutual products and services beneficial

to the customers needs.

. Address customer's questions and concerns and refer to appropriate

internal resources for resolution

. Establish and control customer files

. Identify fraudulent activity to prevent potential losses to the bank

. Stay updated on new products and services and maintain awareness of

current fraud alerts

Merchant Teller - August 2000 to May 2002

Wells Fargo Bank, Phoenix, AZ

. Process customer transaction within established guidelines

. Identify and make sales referrals

. Recommend alternate channels

. Cross-sell bank services and products for Wells Fargo affiliates

. Provide excellent customer service

. Maintain safe deposit boxes, vault, ATM processing, bonds and coupons,

and night drop

COMPUTER SKILLS

Microsoft Word, Access, Excel, Word Perfect, PowerPoint, Outlook, PACE,

Laboratory Information Management System (LIMS)



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