Ryan Gallant

Oshawa, ON

acdan3@r.postjobfree.com - 416-***-****

To secure a position within a company, that will enable me to apply my education and past work experience

to the benefit of the organization.

WORK EXPERIENCE

Management Assistant

Enterprise Rent a Car - Pickering, ON - November 2011 to Present

Write customer contracts

• Scored 91% on the Enterprise skill examination

• Since taking over a satellite branch in August I have scored an average of 89% on the monthly "Enterprise

Satisfaction Quality Index"

• Meaning 89% of people were completely satisfied

• Deal with customer problems and concerns

• Do bank deposits

• I am in the top half in sales in the area

• Responsible for ensuring that all regular maintenance of the cars is completed

• Customer call backs

• Market to key accounts as well as new accounts

• BCAM Manager

• In charge of all business to business sales, as well as making sure existing corporate accounts are happy

with the service they receive from Enterprise

• Work on the accounts receivable run each month

Bar Manager

Kitchen - January 2004 to May 2009

Winston Shagwells Pickering, Ont.

• Accounted for all purchase orders

• Managed and optimized a schedule for a staff of over 25 people

• Created new menus, ensuring that the food costs remained low

• In charge of all inventories in house

• Created and finished the prep list on a daily basis

• Managed entire facility including problem solving for customer concerns, bar, kitchen, security, as well as

closing down all the systems, and doing the cash outs daily

• Handled transactions of up to $25,000

• Ensured that $10,000-$25,000 worth of inventory arrived on time every week

• Put into effect all promotions: organizing, marketing, and handling of the event as well as being on the

microphone, ensuring customers are enjoying themselves

• Compiled ideas to improve business by coming up with innovative ways of marketing in the community

• Determined target market and tried to accommodate their interests within the establishment in order to

promote them coming into the bar

• Conducted interviews and hired new employees

• Trained new employees on all policies and procedures

Marketing

Jack Astors - Scarborough, ON - April 2000 to December 2004

Preformed managerial duties in the games room including creating schedules and repairing games

• Handled the marketing, as well as the smooth implementation of various NFL and NBA promotions to

consumers

• Including coming up with plans to entertain guests for each Raptors game and every Sunday for the entire

day of football

• As well being on the microphone executing my promotional plan

• Selected out of 120 people to be part of a 6 person companywide marketing committee

• Defined target market and helped expand our market

• I efficiently ran promotions with budgets from $500-$15,000

• Responsible for training new employees on all policies and procedures

• I effectively ran promotions where 50+ people would attend sporting events including Toronto Blue Jays and

Toronto Raptors games.

EDUCATION

Advanced Diploma

Centennial College Scarborough - Scarborough, ON

May 2009 to August 2011

Certificate in Scandinavian Area Studies

University of Southern Denmark Odense - Odense

August 2010 to December 2010

ADDITIONAL INFORMATION

Skills:

• I am an exceptional listener and communicator who effectively conveys information verbally and in writing.

• I am a highly analytical thinker with demonstrated talent for identifying, scrutinizing, improving, and

streamlining complex work processes.

• I am knowledgeable in all programs within Microsoft Office Suite

• I am a goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and

coaches employees to meet high performance standards.

• I am an innovative problem-solver who can generate workable solutions and resolve complaints.

• I am a resourceful team player who excels at building trusting relationships with customers and colleagues.

• I am a productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.

• I am dependable, responsible contributor committed to excellence and success.

• I am highly motivated self-starter who takes initiative with minimal supervision.

• I am able to speak confidently in front of a group of 10 or 10,000 people

Contact this candidate