HEATHER CLINNING

*** ********* ****

Waterdown, ON L0R 2H6

Phone: 289-***-****

Summary of Competencies & Qualifications

Customer Relations Competencies

. Able to resolve customer inquiries in an efficient and pleasant manner

. Outstanding communication and listening skills

Work Related and Personal Qualifications

. Enjoy computer related tasks and have experience with Microsoft Office

software including Word, Excel, Powerpoint, Outlook and Internet Explorer

. Smartserve license

. Four years experience in customer service related positions

. Able to work independently and as part of a team

. Always willing to learn new skills and adapt to different situations

. Excellent organizational and time management abilities

. Experienced in order taking, sales and customer service

. Self-motivated and very creative

Professional Experience

Marilu's Marketplace

August 2011 - Present

Burlington, ON

Hot and Cold Service Counter

. Purchase food and condiments for the Hot and Cold Service Counter

. Cook food and prepare cold salads

. Serve customers

. Label, weigh and price foods

. Clean work area

. Assist where needed in other departments

Sally's Beauty Supply

May 2009 - July 2010

Burlington, ON

Sales & Customer Service Associate

. Responsible to open and close store, set alarm and reconcile cash each

evening

. Completed bank deposits daily

. Ensured inventory accuracy

. Served customers

. Merchandising of new items

. Regularly participated in product training

Bridgewater Country Club

April 2007 - May 2009

Fort Erie, ON

Waitress & Customer Service Representative

. Excellent rapport and communication skills with customers

. Addressed customer requests and concerns in a timely manner

. Served customers at banquets, kiosk and refreshment cart

. Ensured customer satisfaction

. Balanced cashier tills and receipts at end of day

. Expanded inventory and menu to meet customer requests

Tim Hortons

May 2007- Feb

2009

Fort Erie, ON

Cashier and Customer Service

. Made Sandwhiches and wraps

. Worked the drive thru

. Worked at all locations in Fort Erie, including the boarder Duty Free

Fate Hair Salon & Spa

October 2007 - May 2009

Fort Erie, ON

Apprentice Hairstylist

. Always greeted clients in a friendly courteous manner

. Always ensured the customer's comfort

. Performed basic hair cutting techniques and up-dos

. Utilized foil highlighting technique

. Assisted with colour applications

. Washed and conditioned client's hair

. Assisted with inventory of salon supplies to determine ordering

requirements

L.A. Hair Design

September 2006 - June 2007

Port Colborne, ON

Hairstylist, Co-Op Position

. Always greeted clients in a friendly courteous manner

. Answered the telephone and booked appointments

. Assisted stylist with foil highlighting technique

. Ensured the salon was spotlessly clean at all times

Papa's Pizza

January 2007 - July 2007

Port Colborne, ON

Prep Cook

. Took customers order over the phone

. Prepared toppings, assembled and baked pizzas

. Responsible for cash

. Ensured cleanliness of restaurant at all times

Mario's Pizza

June 2006 - January 2007

Port Colborne, ON

Cashier

. Took customer orders over the phone

. Prepared toppings

. Responsible for cash

. Ensured cleanliness of restaurant at all times

Dominoes Pizza

September 2005 - May 2006

Oakville, ON

Cashier/Prep Cook

. Responsible to open store

. Took customers order over the phone using computerized ordering system

. Greeted walk-in customers in a friendly and courteous manner

. Prepared toppings, assembled and baked pizzas

. Responsible for cash

. Ensured cleanliness of restaurant at all times

Bekkers Wincrest Kennels May

2005 - September 2005

Oakville, ON

Assistant, Pet Care

. Responsible for preparing meals, paying attention to individual

dietary requirements of each pet

. Responsible for the exercising of pets, paying attention to individual

requirements

. Bathed and groomed pets

. Ensured cleanliness of the kennels

Education

2007-2009 Niagara College

Apprenticeship in Hairstyling completed

2006-2007 Port Colburne High School

Hairstyling Co-Op completed

2002-2006 Abby Park High School, Oakville

Ontario Secondary School Graduation Diploma obtained

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