Kathleen Costa

Taunton, MA *****

www.linkedin.com/in/KathyCosta1 acdaim@r.postjobfree.com Cell:

508-***-****

SUMMARY

Dependable Accounts Receivable Supervisor versed in A/R management,

overseeing cash and check application, Automated Clearing House (ACH) and

wire application. Known for excellent problem solving skills, effective

communication skills and time management. Experienced with remote scanning

and credit card processing.

PROFESSIONAL EXPERIENCE

PERKINS PAPER, Taunton, MA 1986 - 2013

A/R Supervisor 1998 - 2013

Managed team of 7 in processing of cash and checks, providing problem

resolution. Trained new employees to apply over $400M cash and checks

annually to approximately 8K accounts. Daily postings averaged $1M to $3M

daily. Created SOPs for effective cross training of A/R associates.

. Provided customer with variety of payment outlets by incorporating ACH,

wire transfers and credit card applications.

. Reduced processing time for cash applications by creating and leading

department in training of AS400 computer conversion; modified system to

include dispute codes and comments that aided credit department with

collections by providing more information.

. Created efficiencies in resolution of short-paid disputes by creating

dispute codes manual, enabling A/R associates to follow appropriate

steps.

. Saved over $25K annually by taking over receivables of companies acquired

through multiple acquisitions and mergers without adding additional

personnel.

. Saved 2 hours daily in processing time, simplifying previous process, by

collaborating on implementation of remote capture system at 2 banking

locations.

. Improved training after AS400 conversion by writing training module for

existing staff and new employees.

. Created efficiencies in work process by updating customer maintenance

files pertinent to A/R, credit department and customer service.

. Instrumental in employees receiving awards and reaching goals by revising

employee reviews, collaborating with Finance Managers in setting clear

department goals.

. Reduced A/R days out, achieving timely sales staff applications and

updated statements, by creating multiple month-end deposits.

. Eliminated A/R associates' resolved disputes by creating and analyzing

problem resolution spreadsheets.

RELEVANT EXPERIENCE

PERKINS PAPER, Taunton, MA

1986 - 1998

A/R Associate

REED & BARTON SILVERSMITHS, Taunton, MA

1976 - 1986

A/R Clerk

Co-op Advertising

EDUCATION

Diploma, Focus on Business, Taunton High School, Taunton, MA

CERTIFICATION AND TRAINING

Certificates in Windows, Microsoft Word and Excel

AIM Supervisory Skills Development Series, Associated Industries of MA

Inspect and Inspire Leadership Workshop, My People are the Best People

The Seven Habits of Highly Effective People

TECHNICAL KNOWLEDGE

Microsoft Word, Excel and Outlook

Intellichief

Treasury Direct

Authorize.Net

AS400

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