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Medical Customer Service

Location:
United States
Posted:
March 24, 2014

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Resume:

Jessica Weeks

** ****** **** ***

Clanton, AL ***45

205-***-****

acdagc@r.postjobfree.com

Objective: Seeking a position in a fast-paced medical office

that will utilize my customer service skills, HIPPA practices,

my focused experience working in the medical insurance

industry and multitaksing abilities.

Highlights and Qualifications

•Experienced medical assistant, medical biller, and office

manager with a sensitive, caring and professional

attitude toward staff, patients, and their families

•Outstanding time management skills

•Friendly and outgoing, with a pleasant manner and phone

etiquette

•Over 5 years of hands-on experience working in Billing and

Coding field

•Extremely familiar with medical terminology

•Computer – MS Office Suite, EMR and QuickBooks

•Over 2 years’ firsthand experience in medical office

administration

•Functional knowledge of managing day to day operations of

facility

•Highly skilled in developing, maintaining and implementing

office policies in conjunction to medical protocols

•In depth knowledge of managing insurance contracts and

their compliance

•Hands on experience in assisting doctors with medical

procedures

Relevant Skills and Experience

Medical Billing Expertise

•ICD-10 Coding

•CPT Coding

•Regulations

•Highly skilled in translating codes into insurance company’

preferred coding systems

•Able to perform charge review, claim submission, claim

follow-up, payment posting and patient statements

•In depth knowledge of preparing appropriate claim

documents

Proficient in assigning appropriate medical codes to diagnosis

and services

•Code records by following prescribed coding standards such

as ICD-10 and CPT

•Review physician notes and obtain necessary clarifications

where necessary

•Ensure signatures on all medical records

•Assign appropriate medical codes to all diagnosis and

services

•Prepare appropriate claim documents

Follow up with insurance companies and ensure that all

claims come to fruition

Medical Assistant Expertise

•Developed medical skills and effciency on the job:

-patient in-take -taking patients' tempature

-recording vitals -IM & SubQ injections

-routine veinipuncture -utilizing lab equipment

-monitoring blood sugar -urinalysis testing

-assisting in procedures -calling in patients' medications

-assisted patients' in scheduling referral appointments

•Prepared patients for X-rays and physical examinations

Medical Office Secretary

•Greeted patients

•Scheduled appointments

•Answered telephone and directed calls

•Updated Patient Summary Sheet

•Obtained demographic and insurance information and

entered into the system

•Verified insurance coverage

Collected co-payments at time of service

Medical Office Manager

•Schedule patients’ appointments

•Managed staffing requirements and training

•Assist with medical procedures and patient care as required

•Take phone calls and provide information regarding the

facility and its services

•Managed insurance information as required

•Maintain work area in terms of cleanliness

•Processed accounts payable and recievable

•Managed time and payroll of 10 employees

•Managed office supply ordering

Work History

Medical Billing Medico, Inc

1600 7th St N

Clanton, AL 35045

Supervisor: Andy Roberson

205-***-****

Medical Office Manager Chilton Family Medicine

107 Health Center Drive

Clanton, AL 35045

Supervisor: Dr. Jeffrey

Price

205-280-

1010

Education and Training

Thorsby High School - 2007

Health Science LeCroy Career Techincal Center - 2007

Peripheral Artery Disease testing certification - 2011



Contact this candidate