G raciela Falcon

713-***-**** acdac1@r.postjobfree.com

Objective : Seeking a position that has opportunity to grow and allow me to utilize my

customer service experience.

Skills:

• Expert in using the company’s database software for data entry purposes.

• Extensive contact with people, ability to listen and communicate.

• Abili ty to type 60wpm, filling, faxing, and answering up to 100 calls per day.

• Well versed in identifying customer needs and able to offer a solution quickly.

• Bilingual (Spanish / English)

E mployment

Frontier Ut ili ties 04/11-Cur rent

Answering up to 100 inbound calls per day, collect payments on closed accounts, take credit

card payments, set up payment arrangements, resolve billing issues, enroll new customers,

sales, retain customers, review and respond to emails received, and provide weekly activity

reports to Supervisor.

Interventional Cardiology Associates 07/08-01/10

Greet patients, check in, check out, collect co-payments, deductibles, schedule appointments

surgeries such as MRI,CT scans, echo stress test, data entry, insurance verification, filling,

faxing help were needed.

East Houston OB-GYN 05/06-02/08

Greet patients, check in, check out, make files, collect co-payments, deductibles, schedule

appointments and surgeries, verify insurance,pre-authorization, data entry,filling, faxing,

answering multi telephone, help were needed.

Doctors Clinic Houston 03/05/-01/06

Great patients, verify insurance as patients come in, answer multi-line telephone, schedule

appointments in a busy office, filling, faxing, and data entry.

Dr. Mark Sanders 04/04-08/04

A nswer multi-line telephone, schedule appointments, filling, faxing, help were needed.

H.E.B Grocery 05/02-03/04

Sales, f loor set, report inventories, customer service, t raveled when needed, check in/out

customers, organize store before opening; balance and tu rn in till at the end of the day.

Education

Stephen F. Austin H igh Houston, Texas Class of 2003

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