Chrisanta Y. Hope

*** **** ****** ******: 305-***-****

Clarkston, Georgia 30021 Email: acdaa9@r.postjobfree.com

SUMMARY

Recognized as a leader who assumes responsibility and delivers

results. Strong team-spirited work ethic and outstanding team player.

Great communication and maintains quality. A highly productive,

qualified, goal-oriented, detail-oriented, dynamic, dedicated, and

effective professional who seeks to contribute to and grow with a

progressive and innovative company.

EXPERIENCE

SOUTHEAST LINEN, Suwanee, Georgia

Administrative Assistant (Contract Assignment) November 2013-Present

Provided all aspects of documents and administrative support for sales

managers, supervisors, general manager and all other staff within the Full

Service Linen Division.

. Provided administrative support.

. Typed and edited correspondences, presentations, and processed

reports.

. Filled orders, stocked inventory, and provided product management

support.

. Data entry of all inventory items and records management.

. Data entry 15000 KPH with 5% error rate of all sales bills and product

order.

CONTEGO SERVICES GROUP, Fort Lauderdale, Florida

Patient Transportation & Translation Manager/Administrator/Accounting

Assistant April 2012-September 2013

Managed and supervised the interviewing, hiring, and training of all

applicants for Transportation & Translation, Special Investigation & Fraud

Investigation units. Mentored, trained all enrollment and conversion

goals. Strived to meet all published goals in the following areas:

. Processed over 2,000 invoices monthly for payment and processed check

requests.

. Managed nationwide 50+ vendors, totaling over $2 million in quarterly

revenue.

. Produced monthly reports and supporting documentation for audit

reports.

. Posted transactions to journals, ledgers, forensic accounting

tracking, and bank deposits.

. Maintained vendor files and correspondence regarding vendor inquiries.

. Researched and resolved invoice discrepancies and issues.

. Participated in monthly budget meetings, executive staff, and

strategic business planning.

COCA-COLA, (Corporate Temps), Hollywood, Florida

Administrative Assistant August 2011-April 2012

Provided all aspects of documents and administrative support for field

managers, supervisors, and all other staff within the Fleet & Full Service

Division.

. Managed projects, planned projects, and provided administrative

support.

. Typed and edited correspondences, presentations, and processed

reports.

. Protected company against all unauthorized disclosure and from legal

exposure.

. Filled orders, stocked inventory, and provided product management

support.

. Data entry of all inventory items, records management and records

keeping.

. Data entry 15000 KPH with 5% error rate

HUMANA HEALTH INSURANCE, Tampa, Florida

Administrative Coordinator/Utilization Management Specialist July 2010-

July 2011

Provided all aspects of document, legal, and administrative support for

RNs, Nurse Case Managers, Physicians, Pharmacists, and Medical Directors.

. Completed provider outreach within specified time frames to obtain

standard patient clinical information for all patients.

. Worked with providers to maintain updated discharge information to

support discharge planning activities and other clinical program

needs.

. Monitored receipt of census reports from facilities, completed

updates, and managed updates for case building.

. Completed required documentation, including, but not limited to, UM

Activity Documentation Forms.

. Identified observation management cases, meeting appropriate initial

criteria for Specialists' referral to Financial Recovery.

. Worked with members and providers to obtain, prepare, and disseminate

clinical information for Medicare members admitted to acute inpatient

and post-acute facilities within time frames and procedures.

ADDITIONAL EXPERIENCE

IRON MOUNTAIN, (Select Staffing), Tampa, Florida

Data Entry Clerk/Office Administration August 2009-June 2010

Processed and keyed all documents via 10-key by touch at 15,000 KPH and

received, organized, distributed daily mail, photocopied and scanned

corresponding documents for customer file storage management.

MERCEDES-BENZ FINANCIAL, (Today's Office), Fort Worth, Texas

Legal Services Administrative Assistant September 2008-July 2009

Provided all aspects of legal, collections, and administrative support for

attorneys and other staff within the Business Center/Deficiency & Recovery

Department. Typed and edited legal documents and correspondence. Maintained

databases, files, record management, and financial reports.

SYSTEMS TECHNOLOGY CORP., Atlanta, Georgia

Operations Manager/Executive Administrative Assistant May 2004-May 2007

Ran entire office of 20+ employees and contractors, arranged business

meetings, travel arrangements, and submitted payroll for processing.

Planned and executed business plans, business proposals, and generated

contractual agreements.

PEACHTREE NISSAN, INC., Atlanta, Georgia

Receptionist/Switchboard Operator/Customer

Service/Administration/Collections May 2000-September 2003

Made copies on photocopier/Xerox machine. Coded and filed mail for

successful delivery. Answered and directed 30+ telephone calls with the

use of a switchboard. Scheduled appointments and assisted customers

arriving for appointments. Contacted customers to inform them of scheduled

and upcoming maintenance for their vehicle(s). Data entry of V.I.N.

(Vehicle Identification Numbers) in database for all automobiles upon

arrival to facility.

SOFTWARE PROGRAMS & TRAINING

Microsoft Windows 2000, Great Plains Accounting Software, StoneRiver

Insurance Claims, WCE Claims Software, Windows XP, Windows Office

Professional, Keyboarding, Adobe Acrobat Reader 8.0/PDF, Word Processing,

Microsoft Word, Microsoft Excel, Microsoft Project, ACT 7.0, Microsoft

Outlook Express, Microsoft Office, Access, Integration, Internet Explorer,

Netscape Navigator, Quicken, QuickBooks, Microsoft Money, 10-Key Data

Entry, College Note-Taking, MAS 200, AIA Architectural Contracts, Medical

Terminology: A Short Course (5th Edition), Lotus, Lotus Notes, Corel

Gallery, Perfect Attorney Platinum, Corel Print Shop, Corel Print House,

Desktop Publishing, and WordPerfect. Approximate typing speed of 60-70

words per minute with accuracy.

EDUCATION

STRAYER UNIVERSITY, Atlanta, Georgia, Bachelors, Business Administration,

anticipated 2015

GEORGIA PERIMETER COLLEGE, Atlanta, Georgia, One Year of Paralegal Studies,

2003

MEADOWCREEK HIGH SCHOOL, Norcross, Georgia, Graduated, High School Diploma,

2000

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