EDWARD WESTON

**** ***** **** ****** *******, IL 60620 773-***-**** m acd9yb@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE

Experienced c ust omer service professional with the proven ability to build professional rapport with customers

and employees

Track record of providing quality leadership and training to employees at various levels

Excellent communication skills with the demonstrated c apability to work collaboratively in a team environment

Self-motivated, quick learner able to successfully manage multiple responsibilities and implement quality solutions

o Microsoft Office Suite Leadership & Training

o Customer Service Effective Communication

o Problem Resolution Type 50 WPM

EDUCATION

OLIVE-HARVEY COLLEGE Graduate Fall 2014

Associates of Arts - Finance

W ILBUR WRIGHT COLLEGE 2006

Certificate – Bank Teller Training Program

2003 – 2005

ROBERT MORRIS COLLEGE

Business Administration

EXPERIENCE

February 2012 – April 2014

SEAWAY BANK & TRUST COMPANY

Senior Teller

Provide leadership and training to tellers and bank personnel

Successfully resolve customer account issues by initiating and implementing quality solutions

Accurately manage and process c ustomer account transactions daily including issuing c ashier's checks, money

orders, traveler's checks, cash advances, and funds transfers

May 2011 – November 2011

CH ROBINSON

System Information Specialist (internship)

Successfully tracked truck drivers to provide location updates ; dispatched drivers to specified locations

Accurately connected potential clients to appropriate sales representatives

April 2009 – January 2011

JP MORGAN CHASE BANK

Client Associate

Greeted customers and introduced c onsumers to retail banking options to increase company revenue

Assessed consumers’ needs and referred c ustomers to personal financial associates

Maintained proper cash limits, cashed checks and accepted deposits

October 2006 – March 2009

PARK NATIONAL BANK

Customer Service Representative

Provided excellent customer service while efficiently addressing customer inquiries and problems

Responsible for day to day teller transactions for depository accounts and withdrawals

Consistently met referral goals monthly

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