MARK DAY

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H ome: 8 0 1 9 7 1 3 6 6 6 - m l a w d a y @ g m a i l . c o m

PROFESSIONAL SUMMARY

D etail -orient ed with extensive experience in telecommunications, ret ail and

c ustomer service. Troubleshoots highly technical issues with ease and patience.

SKILLS

K nowledgeable in Mac systems H elp co mp anies save money b y

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S killed in HTML, HTTP and IP c reating ideas for efficiency.

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J ava syst em proficient l C ustomer service expert

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S killed in TCP/IP and WAN l S killed multi -tasker

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A n a l yt i ca l an d cr it ic al th i nk er l F ast learner

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WORK HI STORY

0 8/2011 to 0 5/2014 B lood Component Specialist II

A RUP Laboratories – 5 00 Chipeta Way, Salt Lake City, U T 84108

P rovided assistance with co -workers computer problems and issues when

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a rose.

S elected appropriate needles of various lengths according to location of

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i nsertion.

E nt er ed numerical data into datab ases in a timely and accurat e manner .

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R eviewed medical records for completeness and filed records in alphabetic

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a nd numer ic o r der.

P rovided the blood products to the RN's for administration.

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M odified blood prod ucts to meet the patient's individual needs.

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M aintain inventory for the laboratories needs.

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H andle emergency situations wh ere I have to use critical thinking under

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i mmense pressure.

M anaged co -workers work duties under pressure situations in order to save

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p atient's lives.

T echnology Ticket Controller/Developer Assistant

E SOURCE

O versaw daily office operations for staff of employees.

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T ranslated business goals, feature concepts and cust omer needs into

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p rioritized product requirements and use cases.

l S uccessfully implemented new technologies and process

l A ssisted with web development

l A ssisted with any developers needs or wants with regards to any projects

t hey are working on. i .e. web design, software testing, app development,

e tc

E DUCATION

C urrent A ssociate of Science -CS

S alt Lake Community College - 4 600 Redwood Rd, Salt Lake City, UT 84123

l E mphasis in Computer Science

l C oursework in Computer Science and Engineering

l C o ur s ewor k in Operating S ystems, Algorithms and Programming

L anguages - M icrosoft Office Suites

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