Rebecca Gallardo

acd9u4@r.postjobfree.com **** Maple Lane Elgin, IL 60123 847-***-****

Objective

To obtain a challenging and rewarding position within a customer service driven organization

where I will have the opportunity to make a positive impact as well as continue to grow and

learn.

Experience

JP Morgan Chase

Elgin, Illinois

Customer service Specialist September 2008 – October 2013

I worked as a Senior Customer Specialist within my department. I handled credit card

activation, all types of customer service calls and facilitated the closing of accounts. As a

Customer service Specialist, I had to consistently demonstrate excellence in customer service as

well as perform diligent and accurate documentation and follow through procedures.

During my time at Chase, I was promoted to Team Captain where my duties then also included

assisting managers with reports and meetings as well as training and assisting new hires to our

department. As Team Captain, I also helped create and manage various team reward and

incentive programs including, Employee Recognition incentives and rewards as well as goal

setting and reward programs designed to achieve departmental goals.

As Customer service Specialist, I also demonstrated a proven track record of success in locating

delinquent customers and resolving credit delinquency cases to exceed Chases’ expectations.

Skills

Proven leadership abilities with the ability to train and mentor

Excellent customer service, phone and interpersonal skills

Strong problem solving abilities with significant conflict resolution proficiency

Devotion to data integrity

Proficient in Skip Tracing programs, Lexis Nexis, various databases and Microsoft Office

Education

Elgin Community College ~ Elgin, Illinois / Nursing Program

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