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Medical Customer Service

Location:
United States
Posted:
May 23, 2014

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Resume:

B rittany A F igueroa

309-***-****

acd9qr@r.postjobfree.com

*** ** ***** ** * r ive Apt D Bloomington I L 61701

PROFESSIONAL PROF I L E

I consider myself to be a performance driven individual, who is professionally motivated to strive

for greatness in the work place. Always ready to experience diverse settings including, but not

l imi ted to customer service and administrative tasks. Manages strong working relationships

w ithin the company. Ability to concentrate on the task(s) at hand under pressure or high

volume working environments. Able to complete tasks while working cooperatively with others

and/or a changing environment. Anticipates issues and perform at high levels of resourcefulness

to create solutions.

H ighl ights:

• Skilled and competent in standard office functions, protocols and procedures.

• Impeccable attention to detail with focus on thoroughness and accuracy.

• Adept at multi-tasking with strong problem solving abilities.

• Strong wri t ten, verbal and interpersonal communication skills.

• Well-developed abili ty to achieve and exceed goals

• Ability to meet deadlines while handling multiple priori ties.

Professional Q ua l if ications:

Phlebotomy I, I I Medical Records manag. Computerized Billing

Trained by Med Lab and E lectrocardiography (EKG) Investment in Success

t he American Red Cross Medical Asepsis O ffice Accounting

Hematology Clinical Procedures Human I n to to Information

CPR and AED B iological systems M anagement In terpersonal

I n t ro to Medical Assisting Urinalysis P rofessional

I n tro to Med Terminology In to to Medical Manager Communication

Medical Term I, I I and I I I Software's English Comp.

Human Pharmacology Keyboarding and Doc EHR

Medical Law & Ethics Health & Medical Careers Anatomy & Physiology

Medical Administrative Health Care Coding

P rocedures

Applicable Skil ls:

• •

Type 40-50 wpm Excellent Computer skills

• •

Medical Accessioning Online in company network programs

• •

Laboratory specimen processing Very Hands- On

• •

Use of Laboratory equipments People and Patient/Family Service

• Critical Thinking & Problem Solving s kills

• •

Vitals/ Charting Phone; File and Fax

• •

Billing Appointment setting

• Patient Registration and Processing

• Insurance Coverage Verification

ED UCAT IO N A ND T RA I N I NG

• 2006- Transfer- L ewis and Clark Community College Godfrey, I L

o Business Major GPA 4.0

• 2007-2008 – Sanford-Brown College Collinsville, I L

o Medical Assisting GPA 4.0

• 2010- 2011 April- U ltimate Medical Academy, Tampa, F L (On-line)

o Medical Administrative Assistant Diploma - GPA 4.00

o Associate of Science in Medical Sciences

• 2011- 2012- H H and Phlebotomy Training from t he American Red Cross

• 2012-2013 - Use of Phlebotomy skills and additional t raining th rough M ed Lab I nc.

A CADE M I C A C H I E VE M E N TS

• Star award “Outstanding Professional Conduct and Team Building” March 2013

• Dean’s Positive Atti tude Award for Perfect Attendance, April 4, 2007

• Pacific Institute “Though Patterns for a Successful Career” May 24, 2007

LI FE EXPER IENCES

September 2012 - October 2013

Med Lab

P hlebotomist I then I I

Peoria I L/Bloomington I L/ Moline I L and occasionally Springfield I L

Blood collection via Venipuncture. Stat and Morning Routine draws and delivered to both local

hospitals and Med Lab Laboratories and/or curriers. Use of work phone via Coma-t racker used to

complete orders. Geriat rics’ and hard/ Combative sticks. Range of 23g-16g needles. Organized

paperwork, computer and faxing abilities. Consistent records keeping. Able to work in groups or

i ndependent of supervision.

• My failure rate is less than 2%, failure rate usually due to dehydration and/or

extreme condition of patient.

R eason for Leaving: Company in region filed bankruptcy.

June 2012 - September 2012

D r’s Choice Phlebotomy for Lab P ro - Contracted

Phlebotomist

Bloomington I L

Draw and collect patient specimens through phlebotomy. Label pack and drop off specimens at

appointed hospitals. Fax results to lab, Dr’s office, etc. Costumer service skills a daily

requirement. Quick response to stat calls and punctual to everyday routine. Abili ty to handle

needles from 21g butterfly’s to 16g needles to collect specimens via venipuncture.

R eason for Leaving: was not making enough money to support the having the job i tself.

December 2011 - June 2012

The American Red Cross

Collection Tech I I, Bio-Medical Collections

Peoria I L

T r a ined and proficient in: Obtain health histories; full vitals and hemoglobin testing.

Collection of whole blood using 16G needle via venipuncture/phlebotomy. Very functional in

complex computer software and handheld devices. Drive setup and takedown, processing of whole

b lood units and shipping. Consistent competency tests and sign offs completed. Always early to

d rives, never late.

R eason for Leaving: Wanted to expand professional horizon.

PROFESSIONAL REFERENCES:

Medlab Mau reen Sackman Phlebotomy Supervisor 618-***-****

Medlab Lead Supervisor and my Superior; St. Louis Mo, Springfield and Peoria I L

ASI I nc. via Syngenta Seeds Co. J onathan Clar k ASI Supervisor 309-***-****

ASI Supervisor in charge of new staff t raining and ASI staff compliance Wapella I L

ASI I nc. via Syngenta Seeds Co Ma rla Plunk Co-worker/Di rector 309-***-****



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