JAMES HILL WISNOM

303-***-**** **** W. Yale Ave. #25 Lakewood, CO 80227

acd9mq@r.postjobfree.com

www.linkedin.com/pub/james-wisnom/13/703/3a8/

ACCOMPLISHMENTS

Migrated 1,200 users from Windows XP to Windows 7, Helpdesk/ Desktop Support for over 500 users,

deskside and remotely using remote tools. Provided maintenance and support for Windows-based and

Apple computers. Installation, configuration, upgrade, diagnosis, analysis, and repair of desktops and

laptops. Experience in the health care environment, including supporting ICU, Radiology and the

Emergency Department.

SKILLS

PC Repair/Upgrade Windows 7 and XP Encryption

Active Directory Remote Tools Customer Service

Help Desk Support MS Office 2007/10 Support Computer Networks /LAN

EXPERIENCE

Desktop Support Technician

Dell Support at Wellpoint/ Contract 9/2013 to 3/2014

• Installation, configuration, upgrade, diagnosis, analysis, and repair of laptops/ Desktops

• Ad users to Active Directory, update shared database, upgrade Windows XP to 7

• Use DameWare to remote into users computers to solve issues

• Set up user accounts, MS Office preferences, Encryption and network connections

Desktop Technician

University of Colorado Hospital /Contract 4/2013-6/2013

• Update, upgrade and replace Windows 7 and XP desktops and laptops

• Image computers, perform data migration and printer and scanner set ups

• Set up user accounts, MS Office preferences and network connections

Temp. PC/Service Desk Technician

Regis University 10/2012-1/2013

• Installation, configuration, upgrade, diagnosis, analysis, and repair of laptops/ Desktops

• Ad users to Active Directory, update shared database, upgrade Windows XP to 7

• Use Bomgar to remote into users computers to solve issues

• Support of peripheral devices such as printers, scanners, and mobile phones

Technical Support Representative

Elavon/ US Bank 5/2012 -10/2012

• Provide desktop support to merchants using POS/PMS and web based systems

• Test and support US Bank Healthcare payment system

• Remote into terminals, provide password resets and transaction information

• Perform software upgrades, use Heat for call tracking and Sharepoint for knowledge database

Media Technician

University of Denver 4/ 2010-11/2011

• Managed and supported audio visual and computer equipment including audio mixers, video

projectors, Windows laptops and Crestron controlled systems

• Supported web conferencing applications and video streaming of live events

• Set up video and teleconference calls :Lifesize, Polycom, Tandberg and TelePresence

• Assisted in Imaging/Ghosting computers and Active Directory

• Configure and install Windows 7 workstations

Desktop / AV Technician

Sun Microsystems/ JLL 2/2008-4/2010

• Managed and installed audio visual equipment including audio mixers, video projectors,

screens, cameras, lighting equipment AMX and Crestron controlled systems

• Projected and estimated audio visual needs of staff and procured appropriate equipment

• Set up computer networks and telephones, assisted with mobile devices

• Installed video conference systems including Lifesize and Polycom

• Supported and set up Solaris/Citrix desktop systems

ONGOING TRAINING AND PROFESSIONAL DEVELOPMENT

Professor Messer’s online course for CompTIA A+ Training 2013-Present

State of Colorado, attended multiple professional development seminars 2011-Present

Jefferson County Library, enrolled in multiple computer courses 2012-Present

EDUCATION

Diploma Video / Film Production and Technology School Of Communication Arts

Completed Essentials of the A/V Industry course Infocomm Academy

VOLUNTEER ACTIVITIES

Cards for Courage

Children’s Hospital 2008-Present

Organizer and Manager for a group that designs and creates greeting cards for terminally ill children at

the Children’s Hospital.

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