Vicente Costa Neto ***** Crianza road, Frisco - Texas 75035

Phone: 214-***-**** / E-mail: acd9m7@r.postjobfree.com

I am a PMP certified professional with 12 years in leadership and IT

project/program management experience, dealing with large teams and complex

projects, strong background as a senior project manager, coaching and

leading project managers. Experience leading and motivate successful teams

as a Line Manager. I am an Oracle Certified Professional (experienced in

ERP implementation, Cloud and Big Data) and CSM - Certified Scrum Master,

with a large knowledge in software development, BI and Oracle technologies;

also system modeling and architecture, using Agile, object oriented and

functional point metric.

As an IT senior project manager I work in a consultant environment on

different business all the time, such as industry, energy, telecom, oil,

gas and financial sector. I consider myself very adaptive, creative, fast

learning and a team member person, with a large experience in IT industry.

I am very committed and motivated professional, always ready for new

challenges and to acquire new knowledge. With my technical background in

system integration, consultant, development and architecture I am able to

manage projects and think outside the box in a smoothly way.

Strong analytic skill with a creative problem solver and detail-oriented

mind. Able to prioritize tasks, establish deadlines, and work under

pressure. Also, build synergies with people from different levels, and

effective interpersonal and team player skills.

Core Skills

( PMP ( Leadership ( Big Data

( Cloud

( System Development/SDLC ( Business Cases ( Agile

( 4Dx

( Executive Presentations ( Oracle ERP System ( Conflict

mediation

Computer Skills

. MICROSOFT OFFICE APPLICATIONS: EXCEL, WORD, POWERPOINT, ACCESS, LOTUS

NOTES, OUTLOOK

. Programming Language : Java, C/C++, PL/SQL, SQL, HTML, Shell Script,

Pascal, J2EE

. Operation System : Unix, Linux, Windows NT, Windows 9x

. Database: Oracle, SQL Server

. Case/Modeling: Designer 2000 R1.3.2, Designer 2000 R2.1,

Designer 6i, Rose for UML, Together

. SAP/ R3 Business Warehouse (BW)

Professional Experience

o ERICSSON RNAM - PMO

. Senior Customer Project - TMO On Device Provisioning - (Feb./2011 -

Current)

I worked managing complex project for T-Mobile marketing strategy

area using Agile as delivery methodology.

Number of Resource: 30

Complexity: High (High customized software complexity, strategic

project, virtual team and aggressive timeline)

Effort: 0.5 years

. Program Manager - AT&T and Verizon Interchange SAAS Pre-sale

(Dec./2012 - Feb./2013)

Program manager responsible for the pre-sales of a unique solution

to AT&T and Verizon on the software as a service realm. Using Agile

as delivery methodology.

Number of Resource: 5

Complexity: High (High customized software complexity, strategic

project, virtual team and aggressive timeline)

Effort: 0.5 years

. Senior Customer Project Manager - Cricket MUVE hosting project

(Jul./2012 - Dec./2012)

Managing service project hosting MUVE solution in Ericsson

Datacenter, geo redundancy Texas and California.

Number of Resource: 5

Complexity: Hosting solution in a geo redundancy configuration

Effort: 0.5 years

. Senior Customer Project Manager - Sprint QChat Prime Integration

(Jul./2011 - Jul./2012)

Managing project for implementation of a push to talk solution not

owned by Ericsson. Representing the customer organization dealing

directly with 3rd parties and suppliers. Ericsson manages the

project on behalf of the customer.

Number of Resource: 65 including Ericsson, 3rd Party and Sprint

Complexity: High (High customized software complexity, strategic

project, top 10 in the region, virtual team and aggressive timeline)

Effort: 1 year

o Ericsson Global Service Delivery Center - S o Paulo - SP

. Program Manager / Director - AMX/Claro account for Central America

(Sep./2010 - Jul./2011)

Program Manager of AMX/Claro at Central America; responsible for

manage project portfolio, financial results, resource management and

customer management.

. Program Manager / Line Manager - Revenue Assurance, Convergence

Charging and Billing, Mediation and Service Provisioning (Jan./2008 -

Sep./2010)

Program Manager of Revenue Assurance, Convergence Charging and Billing

and Mediation services engineers at Global Service Delivery Center;

responsible for Ericsson worldwide delivery working in many countries

in North and Latin America, Europe, Africa and Middle East. Some

deliveries that I can list include:

o Program Manager for AMX Central America - responsible for all

projects financial and escalations, project governance and

customer satisfaction.

o CFR for Telef nica Global engagement - responsible as global CFR

for a proposal to change monolithic core for layered core in

Telef nica mobile (M xico, UK, Chile, Argentina, Colombia,

Brazil, America Central and Spain).

o Responsible for the SDMM level 2 (Internal CMM for Ericsson)

program and certification.

o Responsible for the Internship program.

o Responsible to build and develop the Global Competence Center

for Revenue Assurance at Ericsson. Who has the mission to create

the ways of working, competence develop, pre-sales activities

for all projects in Revenue Assurance that Ericsson are involved

globally.

o Involvement in the certification program for Services Engineers

and Solution Architects. Both as an assessor and as a coaching

for the candidates

o Responsible for the Customer Adaptation and Solution Management

program.

o Participation of Agile@Ericsson program, working as Scrum Master

and/or Product Owner.

o Responsible for the End to End program. Defining and

implementing the strategy to delivery projects to MU using the

whole group and taking care of all PROPS-C (Ericsson project

management methodology) phases and project areas.

o Responsible for the Communication program. Defining and

implementing communication plan for both internal and external

stakeholders.

o Responsible for the Innovation program.

o Participation on Customer Adaptation Face to Face Meeting at

Ericsson Netherlands.

o Participation on Revenue Management Face to Face Meeting at

Ericsson Canada.

o Participation on certification at Ericsson Canada.

. Senior Customer Project Manager - Brazil Telecom Convergence Mediation

(Nov./2006 - Jan/2008)

Managing project for implementation of a converge solution for wire

line and mobile mediation, revenue assurance, fraud, CRM and federal

regulation for Brazil Telecom.

On this high complex project, on a very demanding customer. I was

responsible for all parts of the project such as financial, pre-

sales, new business identification, resource, partner, sourcing,

time and risks.

Number of Resource: 25

Complexity: High (High customized software complexity, strategic

project, top 10 in the region, virtual team and aggressive timeline)

Effort: 2 years

. Senior Customer Project Manager - Sercomtel Mediation System

(Nov./2006 - Nov/2007)

Managing project for implementation of a converge solution for wire

line and mobile mediation, revenue assurance, fraud, CRM and federal

regulation for Sercomtel Telecom;

I was responsible for all parts of the project such as financial,

pre-sales, new business identification, resource, partner, sourcing,

time and risks.

Number of Resource: 15

Complexity: High (High customized software complexity, strategic

project, various solution involved, virtual team and aggressive

timeline)

Effort: 1 year

. Senior Customer Project Manager - Tim Brazil IN/TSP Installation

(Jan./2007 - Nov/2007)

Managing project for installation of Intelligent Network TSP for TIM

Recife, TIM Bras lia and TIM Brazil;

Number of Resource: 5

Complexity: High (High customized software complexity, strategic

project, top 10 in the region, virtual team and aggressive timeline)

Effort: 1 year

. Senior Customer Project Manager - VIVO Mini Link Manager Customization

(Jan./2007 - Mar./2007)

Managing the acceptance and hand over of customization and

installation of Mini Link Manager at VIVO;

Number of Resource: 5

Complexity: Medium

Effort: 3 months

. Senior Customer Project Manager - Sercomtel UP2U Implementation

(Nov./2006 - Mar./2007)

Managing the acceptance and hand over of implementation of UP2U

system at Sercomtel Telecom;

Number of Resource: 5

Complexity: Medium

Effort: 5 months

o Atos Origin / Schlumberger Brazil - S o Paulo - SP

. Program Manager - Tim Brazil CRM-Sales Customizations (Jun./2006 -

Nov. 2006)

Managing and coaching project managers for CRM and Sales projects;

Number of Resource: 35

Complexity: High (High customized software complexity, strategic

project, top 3 project in the region, virtual team, various solution

involved and aggressive timeline)

Effort: 1 year

. Business Consultant / Program Manager - Tim Brazil SLA Implementation

(Jun./2006 - Nov. 2006)

Managing project for service level agreement between Tim Brazil and

Atos Origin;

Number of Resource: 7

Complexity: High (High customized software complexity, strategic

project, top 3 projects in the region, various solution involved and

aggressive timeline)

Effort: 0.5 years

. Business Consultant / Program Manager - Tim Brazil Cobilling

Application Service (Jun./2006 - Nov. 2006)

Managing project for Tim Brazil Cobilling on going;

Number of Resource: 17

Complexity: High (High customized software complexity, strategic

project, top 10 projects in the region, various solution involved

and aggressive timeline)

Effort: 1.5 years

. Business Consultant / Program Manager - Tim Brazil DW ETL Migration

(Dec./2005 - Jun./2006)

Managing project for new customizations and migration of data

warehouse/business intelligence extractors on Tim Brazil;

Number of Resource: 8

Complexity: High (High customized software complexity, strategic

project, various solution involved and aggressive timeline)

Effort: 0.5 year

. Business Consultant / Senior Customer Project Manager - Tim Brazil RXB

(Jun./2005 - Apr./2005)

Managing project for new rating and billing extractor on Tim Brazil;

Number of Resource: 21

Complexity: High (High customized software complexity, strategic

project, virtual team, various solution involved and aggressive

timeline)

Effort: 9 months

. Senior Customer Project Manager - Tim Brazil Phase 4.1 Non Kernel

project (Jun./2005 - Feb./2006)

Managing project for new customizations at BSCS on Tim Brazil;

Number of Resource: 40

Complexity: High (High customized software complexity, virtual team,

strategic project, top 3 projects in the region, various solution

involved and aggressive timeline)

Effort: 1.5 years

. Senior Customer Project Manager - Tim Brazil Phase 4.0 Non Kernel

project (Jun./2005 - Feb./2006)

Managing project for new customizations at BSCS on Tim Brazil;

Number of Resource: 40

Complexity: High (High customized software complexity, virtual team,

strategic project, top 3 projects in the region, various solution

involved and aggressive timeline)

Effort: 1.5 years

. Project Manager - Comcel 1.0 (Jun./2005 - Dec./2005)

Managing project for new customizations at BSCS on Comcel, a mobile

operator in Colombia;

Number of Resource: 10

Complexity: Medium

Effort: 6 months

. Database Line Manager (Aug./2003 - Jun./2005)

Oracle Database and Developer Team Leader;

. Business Consultant / System Architect - Willow Project, Cincinnati,

OH, USA (Nov./2004 - Jun./2005)

System Architecture for Mike Albert Leasing, a USA company

specialized in car rental and lease. This project was executed on

site and required me to live in USA for 6 months;

Number of Resource: 6

Complexity: Medium

Effort: 8 months

. Business Consultant - LG Philips Project (Jun./2004 - Nov./2004)

Technical Management for Database and Application migration project;

Number of Resource: 3

Complexity: Medium

Effort: 5 months

. Co-Billing TIM Brazil (Jan./2004 - Nov./2004)

Developer for Co-Billing project for TIM Brazil;

. CRT - Cleanup and Recovery Toolkit (Jan./2004 - Oct./2004)

Technical Management for Cleanup and Recovery system for BSCS

application;

. Business Consultant - CPFL GIS Project (Sep./2003 - Jan./2004)

Business Consultant for the Geographic Information System at CPFL

Energy Company;

. Gecon/Gepar Team (May./2003 - Aug./2003)

Team Leader for Gecon/Gepar team, specialized in Co-Billing and

Services Provider.

o SWB - Software Brasil Solu es Integradas - Uberl ndia - MG

. Consulting and Developer to CRM Vantive and eSales - CTBC Telecom -

Uberl ndia - MG (Jan./2003 - May./2003)

Work on maintenance and development of new system functionalities.

Administration, deployment and development of Opportunity Module

made with JSP technology.

Tools: Vantive, JSP, Java.

. GAP - CTBC Telecom - Uberl ndia - MG (Nov./2002 - Jan./2003)

Work as a developer for a system that controls the difference of the

CDR's between weeks using the UML technology for modeling;

Tools: Together, Designer, JSP and Java.

. SQL and PL/SQL Course - SWB - Uberl ndia - MG (Nov./2002 - Nov./2002)

Instructor for SQL and PL/SQL;

. Business Consultant / Project Manager - Cart o de Exame Complementar -

CEC - Uberl ndia - MG (Apr./2002 - Nov./2003)

Project Manager and deliverer for a for health insurance system;

Tools: Designer, Forms, Reports and PL/SQL.

. Ger ncia de Parceiros - TIW - Uberl ndia - MG (Jan./2002 - Sep./2002)

Project Coordinator and Architect for Partners' System

Management for TIW Group.

Tools: Designer, Forms, Reports and PL/SQL.

. Ger ncia de Conv nios - TCO - Uberl ndia - MG (Jan./2002 - Sep./2002)

Project Coordinator and Architect for Partners' System

Management for TCO.

Tools: Designer, Forms, Reports and PL/SQL.

. UML Course - SWB - Uberl ndia - MG (Jan./2002 - Jan./2002)

UML Instructor (Unified Modeling Language);

. Sistema de Controle de Produ o - SCP - Souza Cruz - Uberl ndia - MG

(Nov./2001 - Jan./2002)

System developer for controlling the scanners network in the

factory;

Tools: Designer, Delphi, Forms, Reports and PL/SQL.

. Administra o de Transporte Integrada - ATI - Peixoto - Uberl ndia -

MG (Jul./2001 - Nov./2001)

Maintenance of the transportation, Supply Chain and commission

system;

Tools: Forms, Reports and PL/SQL.

. Oracle Applications R11 - Peixoto - Uberl ndia - MG (Jul./2001 -

Nov./2001)

Customization of modules:

AR - Billing- Accounts Receivable

OE - Order Entry

Tools: Forms, Reports and PL/SQL.

. ERP Oracle Applications R11 - Lojas MIG - Uberl ndia - MG (May./2001

- Jul./2001)

Customization of modules AR, OE, RI and GL. Interface with

other systems;

Tools: Forms, Reports and PL/SQL.

. SGV - CTBC Telecom - Uberl ndia - MG (Feb./2001 - May./2001)

Developer of new features for Sales System;

Tools: Forms, Reports and PL/SQL.

. ERP Oracle Applications R11 - BPO - Uberl ndia - MG (Jan./2001 -

Feb./2001)

Worked on reports implementation;

Tools: Reports and PL/SQL.

. ARBOR/IN68 - CTBC Telecom - Uberl ndia - MG (Dec./2000 - Jan./2001)

Performance Tuning for the interface Arbor/In68;

Tools: PL/SQL and SQL.

EDUCATION / PROFESSIONAL DEVELOPMENT

o PMP - PROJECT MANAGEMENT PROFESSIONAL

o EPM - Ericsson Project Manager

o SI CPM - System Integration Customer Project Manager - Ericsson

o CSM - Certified Scrum Master

o OCP - Oracle Certified Professional - Developer.

o M.B.A in MIT - Master in Information Technology, FIAP, Nov./2007.

o B.S. in Computer Science, Universidade Federal de Uberl ndia, Jun/1999.

Languages spoken

PORTUGUESE - NATIVE; ENGLISH - FLUENT; SPANISH - FLUENT

. IN-HOUSE COURSES:

. 4Dx (4 Disciplines of Execution) (Ericsson)

. Coaching and Mentor (Ericsson)

. Delegation and Motivation (Ericsson)

. Strategy and Business Planning (Ericsson)

. LCC - Leadership Core Curriculum (Ericsson)

. Agile/SCM certification (Ericsson)

. BSCS IX - New Features (Ericsson)

. Microsoft Project Advanced Techniques (Vanzolini Institute)

. SLA - Service Level Agreements (Atos Origin)

. ITIL (Atos Origin)

. Oracle Database 10g - New Features (NC Software)

. Microsoft Project Advanced Techniques (Atos Origin)

. How to Became a Leader (Schlumberger)

. BSCS 8 Training (Schlumberger)

. JavaScript Course (SWB)

. Oracle Java Day (Oracle).

. Negotiation Course (SWB).

. SMP (System Modeling Project) and Function Point (Souza Cruz).

. Hands On - IDevelop 2001 (Oracle).

. SQL e PL/SQL (SWB).

. Developer 2000 R2.1, Designer 2000 R2.1 e R1.3.2 (SWB).

. Networking Security Course (Trisoft).

Contact this candidate