Lonnie Jackson

404-***-**** . acd9lm@r.postjobfree.com

www.linkedin.com/pub/lonnie-jackson-mba/26/463/a7b\

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Profile

Recent graduate of the Robinson College of Business (Georgia State

University) MBA program with fourteen years' experience developing,

implementing, and managing complex projects within time and budgetary

constraints. Skills include but not limited to the following:

- Draft and distribute project objectives and tasks to the solutions team

- Conduct planning and operational readiness assessments to provide an

effective transition into production

- Guarantee the attainment of key milestones by proactively tracking

metrics and project outputs

- Advanced skills include SAP and ERP systems

Professional Experience

RMG Media - - - Atlanta, Georgia

Business Manager 2013-2014

. Analyzed operations, business and staff performance, and workflow

processes; conceived and initiated new management and operational systems

that improved communication and performance measurements

. Created long-term marketing strategies and cultivated ongoing

partnerships with business leaders and community groups

. Increased efficiency and saved time/money by upgrading legacy hardware

and replacing critical systems

. Maintained fiscal database for accountability

Robinson College of Business, Georgia State University - - - Atlanta,

Georgia

Master's in Business Administration 2012-2013

. Global Partners MBA is a Dual Degree, Full-Time International MBA

specializing in Commercial Diplomacy and Executive Leadership with

extended studies abroad: USA, Brazil, France, China

. Important courses: Policy and procedure, Corporate finance, Global Legal

and Regulatory Issues, Global operations and Logistics, Information

Technology and Global Competition, Strategic Business Communications

. Consulted and visited over 17 Fortune 500 companies

Prominent Partners - - - Atlanta, Georgia

Business Manager 2010-2012

. Drafted action plans and led meetings with department executives to

review project status and proposed changes

. Delivered status reports to stakeholders for budgeting and planning

purposes utilizing Netsuite Services Resource Planning (SRP) software

systems

. Maintained full P&L responsibility; developed and administered budgets,

including marketing, operations and payroll

. Improved service and pricing with suppliers and service providers through

effective contract negotiations

. Created and managed sales reports, activity reports and revenue forecasts

. Developed new and old clients to grow them in a diversified customer base

in a specialist niche market

AT&T - - - Atlanta, Georgia 2001-2010

Project Management (FP) 2006-2010

. Managed fraud prevention to mitigate risk to customers credit and future

company revenue and increased customer retention impacting an average of

$1.3 million in revenue annually

. Managed 208 fraud prevention cases per month ranging from $500-375,000

per customer maintaining a 97% close ratio and 98.5% accuracy rate

. Collaborated in planning and implementing and documenting the ERP system

Fraudguard without any negative impact on the client community

. Managed total investigative, analysis, and resolution process, which

included collaborating with Compliance and authoritative organizations

such as credit bureaus and subpoena compliance

. Provided cross dependent departments with fraud statistics and trends

including ABS Compliance and Receivables Managements through maintenance

and evaluation of current and historical data

Project Management (CS) 2001-2006

. Single point of contact for customer facing products that include AVPN,

BVOIP, Frame Relay, Dedicated/Switched Voice and Private Line Networks

. Coordinated with Project Team Leaders to update current training

curriculum and communicated changes to the team to achieve maximum

efficiency

. Developed project plans, monitored schedules and provided status updates

to management leads within databases that include Oracle, CARE, IP

CENTRAl, VIT, INSTAR and SOTS

. Developed and implemented an escalation process to quickly respond to and

resolve all customer escalations

. Assisted in developing and presenting 40-50 internal and external

trainings on AT&T's new business strategies and processes

SKILLS

. MS Project Private Line Market

Research

. MS Office Ibobsled

Forecasting/Budgeting

. MS PowerPoint Frame Relay Client Interfacing

. SharePoint Minotaur Online

Advertising

. BVOIP Telegence Online Marketing

. Oracle Smartboard Resource Coordination

. Netsuite Keynote

. SAP Presentation Skills

. AVPN Developing RFP's

. Compass Proficient Communicator

Professional Education

Graduate Certificate in Business Administration

2013

Federal University of Rio de Janeiro, COPPEAD Graduate School of Business

Masters d'Administration des Enterprises

2013

Institut d'Administration des Enterprises de Paris-Sorbonne University

Masters of Business Administration

2013

Georgia State University, J. Mack Robinson College of Business

Bachelors of Science in Business Administration

2011

Shorter University

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