Melissa Ann Smith

*** ******* ****

Reidsville, NC 27320

Home 336-***-****

Cell 336-***-****

Email Address: acd9lh@r.postjobfree.com

Objective I am searching for a profession that will allow me to utilize my customer service

abilities. Help customers solve problems expeditious. If unable to solve an issue immediately

I will research the issue until it is solved to the customer’s satisfaction.

Education

1972 Madison Mayodan High School

Madison, NC

Work Experience

May/2005-June/2013 Administrative Assistant

JWB Logistics, Mebane, NC

Customer service

Human resource responsibilities: payroll, safety, maintenance

Accounts payable and receivable

Schedule employee vacations and off duty fill-ins

Daily, weekly, and monthly reports, data entry

Answer multi-line phone system

Filing bill of ladings (daily)

Aug/1998-Apr/2005 Customer Service Representative

Cardinal Health, Greensboro, NC

Customer service

Place customer’s pharmaceutical orders

Human resources: potential applicants, drug screens, schedule interviews

Answer multi-line phone system

May/1992-Mar/2000 Postmaster Relief

United States Postal Service, Pine Hall, NC

Customer service

Sorted incoming and outgoing mail

Sold stamps and money orders

Kept inventory stocked

Totaled and balanced books daily

Skills Microsoft Excel, Microsoft Word, Microsoft Office, Lotus Notes, UPS, Airborne

Express and Fed ed shipping, fax machine, copy machine, postage machine, multi-

line telephone systems, AS400 computer system

References Available upon request