Resume

SHEBA THOMAS

MAYUR VIHAR PHASE III

Delhi-110096.

Mobile No. 995-***-****

Email id: acd9i9@r.postjobfree.com

Objective

To associate myself with a professionally driven and progressive organization contributing to

personal growth and that of the organization. Widen my knowledge spectrum by adapting

dynamically to the changes.

Academic Credentials

Pursing MBA

● Graduate BA

● Computer course – CCC from DICT.

● Certified In Spoken English Intermediate Level from British Council

● Completed High Secondary from Kerala School, Delhi

Professional qualification

Organization: Frankfinn Institute

Duration : One Year

Details : Diploma on Aviation/ Hospitality/ Travel Management

Work Experience

Organization WNS(Travel BPO), Gurgaon

:

: 25th January2010 – 06th December 2010

Duration

Designation : Customer Service Associate

Process Handled: Travelocity Sales (Inbound)

Last Minute Packages (Blended Process)

Knowledge of Global Distribution System

Galileo/Saber/Amadeus

● Book Airlines ticket for International sector

● Worked with E-care support team

● Answering calls in a prompt courteous manner

● Handle their issues concerning reissue, confirmation, fares, etc.

● Escalation and follow up of cases requiring further action

● Worked with the support team to ensure service level requirements are exceeded

Organization Infotech Pvt Ltd,Gurgaon

: Bird

: 01st December 2008 – 20th January 2010

Duration

Designation: Customer Service Executive

Process Handled: Kingfisher Airlines (Inbound)

Qatar Airways. (Inbound)

● Book Airlines ticket for domestic & international sector in-bound

● Deal with customers in respect of their reservations

● Handle their issues concerning online check-in, confirmation, fares, etc.

● Guide customers with an economical and secure travel options

available

Organization : Network 18(Channel),Noida

: 16th June2008 -16th October2008

Duration

Designation : Customer Dialog Executive

Process Handled: Home Shop 18

● Resolving issues and complaints of Customers

● Online selling of consumer products

● Solve the queries of Customers

Hobbies

Singing

Personal details

24th September,1987

● DATE OF BIRTH -

● Employment Status - Full Time

● Marital Status - Single

Place: Delhi

Date:

SHEBA THOMAS

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