Tammy Wood

954-***-**** acd9do@r.postjobfree.com *33 SW 2ND CT Pompano Beach FL 33060

Objective:

I am looking to secure a position with a stable organization where my Human Service experience

in volunteer work, customer service and exceptional leadership skills can be utilized, in addition

to my superb interpersonal skills I am a Self-Starter and Motivator possessing contagious levels

of enthusiasm.

Experience:

Zakheim & Lavrar Law Firm- Plantation Fl.

Debt Resolution Specialist January 2014-Current

• Mortgage and Credit card collection, Data collection and Entry, Queue and Dialer

management

• Payment processing, Prepare accounts for Legal action,

• Resolve complex legal Judgment and Garnishment Accounts

• Skip Trace-Property, Employment and financial institution search

Gold Key Beach Resorts Virginia Beach, VA

Sales Representative April 2013 – October 2013

• In house and Frontline Sales

• Tour guest, conduct sales presentation, showing resort model, closing sales, verifying

credit, explaining contracts and vacation packages

• Articulate sales presentation

Top Sales Performance

Portfolio Recovery Associates- Hampton, VA

Account Executive July 2007 – April 2013

• 2010 and 2011 Team Spirit Award Winner

• Call Center Environment Manage customer Accounts, Data Collection and Data Entry,

Payment Processing

• Resolved Enquiries, Disputes and Complaints, Manage Queue and Dialer inbound and

outbound calls

Advance America Cash Advance Centers Exmore VA

Branch Manager June 2002- June 2007

• Top Performing Location 5 consecutive Years

• Quality Control and Compliance Audits, Process Loan Application, Enforce Loan

Qualification, Data Entry, Facilitate Business Meetings, Prepare Documents and Letters,

• Managed Branch Operations, Manage Branch Profit and Budget, Represented Company

in court cases. Cash Handling, Enforced Safety methods and security procedures,

• Employee Large Interview, Evaluations, Implement Corrective action Plans, Team

Scheduling, Delegate Branch Task and Projects, Operate Office Equipment and Computer

Software.

Volunteer:

Women Newport News City Jail 2009-2012

• Facilitate Recovery groups

University of Phoenix-Human Service/Management 3.8 GPA

Expected Graduation January 2014/ Associates Degree

Reference upon request

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