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Customer Service Manager

Location:
Durham, NC
Posted:
May 23, 2014

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Resume:

Thomas Faucette

** ******* ******

Clayton NC ***20

919-***-****

acd9d7@r.postjobfree.com

OBJECTIVE:

Professional with a positive attitude, high energy and eagerness to learn, seeking an opportunity within

the construction industry which will allow me to use my previous management and construction

experience to establish a long term career.

PERSONAL ATTRIBUTES:

• Multi-Tasker with the ability to think clearly and maintain control in a fast paced

environment

• Team Builder who gives his best and inspires others to give their best

• Decision Maker with excellent organizational and analytical skills

• Professional who is always looking to improve and is committed to positively representing

himself and his organization

EDUCATION:

Campbell University

Bachelor’s Degree in Business Administration

CERTIFICATES:

• NC General Contractors Exam, Passed

• Lowe’s Management Training Program, Certificate

• US Army Engineer School, Construction Equipment Operator, Certificate

PROFESSIONAL EXPERIENCE:

DataStaff, Inc., Raleigh, NC Mar 2013 to Present

Technical Recruiter

• Sources IT candidates using networking, job boards, search engines, social media, etc…

• Holds preliminary interviews with candidates for available positions over the phone and in

office

• Schedules and reviews computer based prequalifying tests

• Negotiates pay rates

• Schedules candidate interviews

• Formats resumes and coaches candidates on interviewing techniques

• Administers drug screening

• Uses Microsoft Office Outlook, Excel, and Word to conduct daily business

Lowe’s Home Improvement, District 822 Jan 2011 to Mar 2013

District Product Services Associate

• Provided Merchandising support independently and as part of a team to the 13 Lowe’s stores

in the district

• Used detailed plans provided to determine and order racking, fixture, and display

requirements

• Executed product category resets with the use of blueprints, project detail reports, and

planograms

• Received a commendation letter from the District Manager for exceptional work performance

Lowe’s Home Improvement, Knightdale, NC May 2006 to Dec 2010

Contractor Sales

• Proactively communicated with existing customers and prospects in order to drive sales

• Responsible for meeting and exceeding company sales goals

• Ensured inventory levels were sufficient to support forecasted sales

• Actively coached and developed team members to maximize their contributions

• Personally delivered exceptional service

Lansing Building Products, Raleigh, NC Jan 2005 to May 2006

Warehouse Manager

• Managed the daily activities of 5 warehouse and 2 delivery personnel

• Was responsible for managing the accurate shipping, receiving and delivery of building

products

• Was responsible for maintaining safe equipment and working conditions

• Implemented inventory control measures that resulted in reduced losses and increased

efficiency

• Redesigned the product locating system resulting in quicker service to customers

Lowe’s Home Improvement, Knightdale/Garner, NC Jul 2003 to Jan 2005

Assistant Store Manager

• Ensured that all merchandise and operational activities took place consistently

• Was responsible for opening and closing store activities

• Created employee work schedules

• Involved in the hiring and development of store employees

• Conducted performance reviews

• Maintained high standards of customer service, merchandising, safety, and integrity

• Acted as a mentor to Dept. Managers helping them achieve their career goals

Scott Thomas Deck & Fence Company, LLC, Graham, NC Mar 1999 to Jul 2003

Co-owner/Area Manager

Business Creation

• Created business plan and took company from an idea to a full service deck and fence

business

• Created marketing plan and developed marketing pieces

• Created company logo, proposals, contracts, etc…

• Developed pricing strategy

• Surveyed equipment needs and participated in acquisition

• Obtained business licenses and insurance

• Participated in hiring and employee training

Operations

• Answered phone calls from potential customers, scheduled and performed in home estimates

• Sold deck, fence, patio and screened porch projects

• Created detailed drawings for deck and screened porch projects

• Presented detailed drawings to permit departments when permits were needed

• Planned, managed, and participated in project construction

• Brought in subcontractors as needed for projects involving items such as columns,

brick/stone work, or wiring of automated gate operators

• Ensured total customer satisfaction at projects end

• Delivered exceptional “after the build” customer service

Development/Growth

• Contracted with Pet Stop Underground Fencing to become the first dealers in NC

• Participated in several home and garden shows to promote the company

Lowe’s Home Improvement, Raleigh, NC Apr 1994 to Mar 1999

Dept. Manager

• Directly responsible for the performance of 3 departments

• Scheduled staffing requirements for projected sales

• Held department employees accountable to service, merchandising, pricing, and company

policies

US Army, 82nd Airborne Division, Fort Bragg, NC Oct 1991 to Apr 1994

Specialist E-4

• Earned the Military Occupational Specialty of Construction Equipment Operator and Light

Wheeled Vehicle Mechanic

• Awarded the Army Achievement Medal for exceptional job performance

• Performed duties in stressful, fast paced, and often dangerous conditions



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