Britteny Cole

Professional Summary

Highly enthusiastic customer service professional with 6 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Qualifications

Account Receivable Certification Customer Service Certification Logistics Certification Knowledge of JCAHO/HIPPA Regulations Medication Administration Certification Cardiopulmonary Resuscitation Certification Crisis Prevention Trained Microsoft Excel Microsoft Word Microsoft Outlook

Skill Highlights

Strong organizational skills

513 RichSmithWay, Jackson, Tn 38301 Cell: 731-***-**** - acd9bl@r.postjobfree.com

References

Genevieve Delk 1650 Cason Lane Murfreesboro, TN 37128 acd9bl@r.postjobfree.com Cell: 731-***-****

Shemeka Overton 596 Bryant Cove Jackson, TN 38301 acd9bl@r.postjobfree.com Cell: 731-***-****

Shanda Crayton 34 East College St. Jackson, Tn 38301 acd9bl@r.postjobfree.com 731-***-****

Work Experience

Direct Support Professional November 2012 to Current Support Solutions - Jackson, TN Support developmentally disabled individuals in their development of basic living and social skills with the primary goal of integrating them into the community to the best of their ability. Develop service recipients basic

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Telephone inquiries specialist

Adaptive team player

Telecommunication skills

Customer service expert

Courteous demeanor

living skills (e.g., social, domestic, and hygiene) through instruction and encouragement. Assist and document the development and implementation of long and short-term goals for service recipient, as developed by the Personal Support Team under the supervision or direction of the Program Coordinator. Develop and maintain a positive and effective relationship with service recipients, families, staff administration, case management, and other service providers and assist in coordinating with any and all their needs concerning service recipients. Personal care services that are assigned by a health professional may include observation, reporting and documentation of changes in the status of the person or in body functions. Adhere to service recipient's behavior and health management plans (e.g., administration of medication, use of behavior modification techniques, dietary restrictions). Maintain a safe environment for the service recipient; prevent harm to service recipient, self, and others.

Customer Quality Specialist September 2004 to March 2010 Apria Healthcare - Jackson, TN

• Demonstrated professional etiquette and courtesy when interfacing with customers.

• Resolved patient/customer complaints by identifying problems and coordinating appropriate corrective action.

• Ensured order processing procedures facilitate seamless operation between departments and/or other branch offices.

• Identified errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.

• Troubleshoot problems regarding orders. Frequently acted as back-up to subordinate staff and/or carried workload similar to a Senior Customer Quality Specialist.

• Ensured work is performed accurately, efficiently and timely.

• Monitors staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate.

• Provided training for new employees.

• Complied with and adheres to all regulatory compliance areas, policies and procedures, and "best practices". Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Education and Training

High School Diploma : Buisness, 2001 Jackson Central Merry High - Jackson, TN, United States Coursework in Business, Marketing and Communications Student body government representative Coursework in Business Administration and Organizational Development

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