Craig Johnson, MBA

** ******** ***** 979-***-****

The Woodlands, Texas 77385 acd99d@r.postjobfree.com

PROFESSIONAL PROFILE

A highly effective Operations Management Professional, who meets challenges skillfully and creates

positive change. An organized and detail oriented individual with a documented performance history of

reducing costs; and improving productivity and efficiency. A proven leader with a record of success

analyzing operations, identifying inefficiencies, fine-tuning operations, and leading organizations to

achieve outstanding results in fast-paced, challenging environments.

BACKGROUND SUMMARY

More than ten years of leadership and operations management experience includes:

Business Development Develop Work Plans Turnaround Management

Team Analysis/Development Strategic Partnership Development Operations Improvement

Strategic Planning ISO 9001 Implementation Six Sigma Practices

Performance Management Work Process Design Stakeholder Analysis

Project Management Customer Presentations Multi-Site Operations

MS Office Proficiency Change Management Employee Training /

Coaching

EMPLOYMENT HISTORY

Catholic Health Initiatives, (formerly St. Luke’s), The Woodlands, Texas 2013 - 2014

Director

Led five departments, and directed the efforts of a 90 clinical and non-clinical staff members along with

five supervisors. Managed an operating budget of $13M, and a capital budget of $4M.

• Reorganized and turned around a failing service line. Asked to lead an acquired business that

was budgeted for a continued loss of one million dollars. Updated the equipment in order to

provide evidence-based, measurable outcomes, and reorganized the staff to create a more

personalized client experience. Result: Reversed a budgeted $1M loss to a $500K profit by the

end of the year.

• Added a new service line. Conducted a comprehensive client survey / needs assessment and

Craig Johnson, MBA

identified a high demand for a community program. Conducted a business case analysis and a

developed preliminary business plan. Brought the program to full implementation within 90 days

of approval. Result: The program was profitable within the first year of operation.

• Revitalized an executive health and fitness program. Relocated the program from inside the

hospital to the Performance Medicine Clinic. Result: The more suitable area reduced complete

process time by 75 minutes and improved client satisfaction 18%.

• Prepared/Analyzed/Reorganized/Budgeted/Implemented policies, procedures, customer

service and marketing of numerous programs. Result: Increased client satisfaction by 4

percentage points and revenues by 40%.

St. Luke’s Episcopal Health System, The Woodlands, Texas 2009-2012

Manager

Oversaw three departments. Direct reports included twenty-nine licensed professionals and two

supervisors. Managed a $6M operating budget and a $1M capital budget.

• Established the center’s first American Academy of Sleep Medicine (AASM), accreditation.

Marketed the facility by focusing on the accreditation. Result: Recognition and referrals

improved with ultimate revenue increases of $1.2M.

Manager, Respiratory, Sleep and Neurodiagnostic Services - continued

• Streamlined the JIT disposable supply list after completing utilization audits. Result: Reduced

redundant interventions and annual savings of $250K.

• Coordinated the development and implementation of evidence-based protocols for the

department. Result: Un-needed interventions were reduced by 27%.

Southwestern Medical Center, Lawton, Oklahoma 2008-2009

Director Services

Leadership of six departments. Reported to Chief Operating Officer. Direct reports; twenty-nine and two

supervisors. Managed $8M operational budget and $1.5M capital budget.

• Researched/Developed/Implemented a monitoring, (IOM), program that the facility was

paying a third party $500K annually to perform. Research showed that moving the program in-

house could function for half the price. Result: Program initiated with assistance from

Neurosurgeon to capture $2.3M in the first year.

Craig Johnson, MBA

• Originated best practice reviews and audits for the reporting groups. Utilized three-person

teams in both areas to identify areas of risk. Result: Development of protocols that generated

savings of $100K.

• Increased profits in the largest production area after reviewing supply usage and costs which

created a reduction in operational expenses. Result: A 14% reduction in operational expenses

and an 18% increase in revenues on the year.

San Juan Regional Medical Center, Farmington, New Mexico 2005-2008

Manager

Supervised contracts in departments. Reported to Chief Operating Officer. Direct reports; 33 and two

supervisors. Oversight of a $7M operations budget and a $500K capital budget.

• Launched a major cost-saving initiative to generate at a minimum of 3% reduction in expenses.

Result: Renegotiated liquid bulk gas contracts for 4.3% less per year or $55K annually.

• Chaired the critical care committee and established the mock code review subcommittee to

improve patient outcomes and prevent errors in services. Result: Workouts for the development

of best practices were performed and generated a 3% decrease in errors, and a 98% employee

satisfaction rate with the mock code process review.

• Increased customer satisfaction. Facilitated or process owner of numerous initiatives to

identify areas needing improvement. Result: Initiated programs like, AIDET and the Out-

Patient Pass that improved satisfaction for outpatient services question, “Would you choose us

for your next visit?” from 78% (below target of 88%), to 89% within 90 days of implementation.

US Army, 82nd Airborne Div. 618 Engr. Co., Ft. Bragg, North Carolina 1985 - 1990

Sergeant (E-5) - Equipment Operator / Engineer

Squad Leader of 20 enlisted men and NCOs with a focus on forward airfield construction. Also served as

the Airfield Assessment Team Leader.

• Led a team of 12 in a then-classified air-drop deployment into the jungles Honduras to

assess sites and build landing facilities to aid in drug interdiction operations.

• Attached to a Special Operations team during Operation Just Cause, the capture of Miguel

Noriega in Panama. Parachuted in with the Special Operators to clear landing areas that were

blocked by bulldozers and various other pieces of heavy equipment.

• Road Grader Operator. Trained to operate various pieces of heavy road construction

equipment. Responsible for the final grading of a major (5-mile) on-base roadway.

• Selected to participate, as an operator, in the performance acceptance trials of Caterpillar’s

new D-5 rubberized-track bull dozers.

Craig Johnson, MBA

EDUCATION

MBA, Management

Texas Women’s University, Houston, Texas

BBA, Management

American Intercontinental University, Distance Learning Program

TRAINING

Six Sigma Change Acceleration and Lean Process Training

US Army Heavy Equipment Operator’s School

US Army Armorer Training

Commandant’s List: Primary Leadership Development Course

FEMA-NIMS, NFPA, OSHA air quality training & experience

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